I have really liked the Dr.s and techs. However I am leaving the practice because I have found the office staff rude and disorganized - causing my dog to needlessly suffer from an excruciatingly uncomfortable skin condition. I waited for a week and 3 attempts from 1800petmeds for a prescription (that was to be shipped overnight) to be approved. When I called to inquire about the approval, sometimes the staff could find the request, other times not. Never did a person who said that they'd return my call do so. Once a person answering the phone said that I needed to pay a fee for a non paper prescription - when I said I hadn't heard that before, I was told it was the policy for the past 5 years and was hung up on. read more