I guess I am really in deferent with my opinion here. I am not a dog owner but I did assist my…read moregirlfriend by taking her dog here for a couple visits while she was in town. Before I get to the visits, I felt the staff were very friendly and enjoyable to talk to. They explained what they were going to do, talked about upcoming appointments that should be done, and made the experience coming in easy. The first visit I honestly cannot remember why we came in other than we had a coupon for here. There were a couple shots due so I said do them so the dog can be up to date too. The girlfriend was not happy with the bill, little expensive to her liking. The second visit was for a nail trim. This is something we did ourselves for a while but it was time for a professional clipping. This time around I didn't even need to get out of the car. May have been miscommunication but they came out, took our pup and brought her back with nicely clipped nails. Again, the girlfriend wasn't pleased with the cost of the trim, especially since she can get her nails done as same or even less of a cost. I know pets can be expensive, I have a Russian Tortoise and do my best to keep it healthy. I don't know what the cost of services should be but for what it's worth the service provided seemed reasonable to me. If this is your first visit, there are 5 waiting spots out front in which you dial in to let them know you are here.

I think one of the vets left and ever since there has been terrible communication, and much less…read moregiving a care. it's all $$$$$$ to them now. I have to beg to get info or questions answered. reception argues. I used to like them. it makes me sad.

Dr Sidorsky was a phenomenal vet for my elderly cats. I am most especially grateful to him for the…read moremost peaceful passing a Kitty could have. My beloved fifteen year old cat passed peacefully in my arms. He was the love of my life and I miss him terribly but am so comforted knowing he went at the right time with the kindest care. Tiger, Clyde, and I thank you!

Dr. Sidorsky saved my best friend's life…read more After having had consulted with our previous vet, and having been provided with questionable advice, I contacted the good doctor in order to seek out a second opinion. He provided me with excellent advice via phone, and after being refused further treatment by my previous vet, Dr. Sidorsky offered to come by my home and provide me with some options. All of our animals, including my sick dog, felt comfortable around him, and he provided me with detailed 1 on 1 instruction in administration of the antibiotics and use of equipment that he provided me. He followed up with me on a daily basis regarding progress, and made a second house call to confirm that my dog's health had improved. At the initial visit, we were discussing hospice and a shot in the dark to save my dog's life. Now we're discussing how much he has improved. His prices were on par (if not lower in some ways ) than my normal vet, and his bedside manner professional and compassionate. I've found my new vet, and am recommending him to all my friends. Having a vet do house call may seem a bit odd at first glance, but I can say from experience that it's my new preference (no more having to load the animal into the car and have them terrified at the smell of the regular vet). Try his service out. You won't be disappointed.

I'm frankly surprised to see the 2 negative reviews for Dr. Kara. I am a huge fan and have been…read moresince she was at VCA in East Longmeadow. She's been to my home twice and I wouldn't hesitate to call her again. She spends time, doesn't rush, and is very thorough in her assessment. I found her to be completely compassionate and concerned for my pet. She gets 5 stars from me!

I would never ever recommend this vet - she is not professional or caring or responsible. She came…read moreto my home to euthanize my beloved dog, promised that she would have her ashes back with in a week to ten days. She never called for my dog to be picked up, left her somewhere (she would only say that she was safe when I asked where she was) and after leaving many messages and making some very real threats she finally had her remains picked up - this was after two weeks - and us not knowing what happened. She should never be trusted with such an important role - ending a pet's life is hard enough - but not know what happened to her was hell. Thanks to the wonderful people at Inserv, where my girl was cremated, they brought dignity back to her passing.

They're extremely more expensive than any veterinary clinic in the area. When asked why they said…read morethey base their prices on the demographic trend and financial ranking of the zip code. Lol so because we live in a nice area a rabid shot and stool sample was $400.

New to the area and made my pups first appointment here. Waited for about 20-25 mins for my…read moreappointment which was ok. Then when we finally go get in the room the vet says you're new patients? I'm like yes just moved and they need to be seen blah blah. She then tells me well (very bruptly) well I don't know why they scheduled you because I'm not taking new patients. I'm like oh I didn't know. Went through the appointment anyway but for the amount of money I spent here I should of just walked out instead of being treated that way. I felt awful and she didn't want to care for my pup. Worst experiences of my life.

I highly recommend. Dr. Swenson is an amazing compassionate person and vet. Everyone treats you and…read moreyour animal as if it were there own. From the minute you walk in the door to the minute you leave you feel your pet is/was in good hands. I have been going there 20 years and would never consider changing.

Spruce Hill is the most caring, compassionate, and wonderful place! I have been coming here for 20…read moreyears and would really trust them with my life. The below review sounds completely farfetched, as I cannot think of smarter, more invested, kind, and present vets. Dr. B spent HOURS with me during all my visits and called me on his days off to make sure that my dog was recovering OK from surgery. He really wanted to make sure I understood what was happening and was there if I had questions or if I wanted to process what was going on. I am sorry, given that my own personal medical dr spends about 5 minutes with me, it's pretty amazing and unheard of nowadays to get someone who really cares. The entire staff at Spruce Hill is also warm and wonderful. They make us feel welcome and always greet my kids with a smile and toy. Dr. H even has small trinkets for kids that she gives out and because of her, my little one wants to be a vet when she gets older. Dr. H was also there for our entire family when we made the most difficult decision of our lives and put our 16 year old dog to sleep after a long battle with cancer. She was so kind and empathic, providing light on an otherwise dark day. I would not send my pets anywhere else. I wish I could give this place 10 stars!!

This review is incredibly difficult for me to write because for many years we truly considered Dr…read more Bernstein part of our extended family. We trusted him with animals we loved deeply, and that trust meant everything to us. Sadly, toward the end, our experiences became heartbreaking and deeply upsetting. During one visit, I was accused of being under the influence of drugs when I was actually struggling with bipolar disorder and anxiety. Instead of compassion or understanding, I felt judged and humiliated during an already difficult moment. That experience stayed with me long after the appointment ended. What frightened me even more was witnessing what appeared to be a serious lapse in attention and judgment during care. At one point, my younger puppy was nearly given an injection intended for my much older dog. That moment completely shattered my confidence and left me terrified about the level of care and oversight taking place. Watching someone we once respected so much change over time was painful. The professionalism, empathy, and stability we once valued no longer seemed to be there, and it ultimately destroyed our trust in the practice. Even with new ownership, I cannot honestly recommend this clinic based on what we experienced during those final years.

Dr. Bell, Katie, Melissa, and Theresa put up with my neurotic calls over my fur babies! They always…read moreput my mind at ease. Best vet ever!

Wouldn't go there ever again. My 23 year old cat is sick and needs to be euthanized. I called…read morethem as I took him there 20 years ago for shots and stuff. I was told they are not taking new patients. Are you kidding me, he hasn't been sick for 20 years and you won't help me out? unbelievable! When I get another pet I won't go to Dr. Bell

I was looking for a cat, and right from the beginning the staff was very helpful and professional…read more I picked out a 10 year old tuxedo cat but he needed teeth and gum worK. I was able to pick him up three days later, and the surgery had been done at no charge. The staff was incredibly nice. The woman that went over the paperwork with me was very helpful, and answered all of my questions. If I ever need another pet, I will absolutely use Dakin.

I emailed this place in need of help when I was given five cats suddenly with the female pregnant…read morealready . All. I asked was for help with supplies , litter or an extra litter box, kitten supplies anything that could help me keep momma and the babies comfortable while keeping my boys busy and satisfied . They in return told me they could not help with supplies and directed me to their STORE ! They then informed me that I would have to keep all kittens and Mom until they were 7 weeks and THEN SURRENDER THEM AND MOM TO THEIR OFFICE ! So I would essentially do all of the hard work while they would only have to get them adopted out ! Ridiculous thatt i cant even look to my own local animal shelter for resources or help !

This Vet and staff have taken care of our animals for years and that included wound care/yearly…read moreexams/shots and sadly putting our family pets down after exhausting ALL options available they even helped us with our Goldie Girl being cremated and handle that professionally and with great compassion to us and our pet and especially my wife. David and Sandi Pitzer

We have been going here a few years now.. Dr. Guntley is compassionate, thorough and thoughtful…read more. My cat Christopher had lost weight quickly at 14 years old.. Dr Guntley diagnosed him and we discussed the various options of tests and surgery's etc.. he didn't push those procedures..we decided what was best for Chris and the process was as if Dr Guntley was in Chris's family .. we continue to use them and their fees are reasonable .. The thing that struck me most with this doctor.. his gentleness with my cats.. and the document he had me review about "Quality of Life".. He's about Quality

Brought our cat here with what we thought was a minor digestion issue. After being charged more…read morethan 1K for a battery of probably unnecessary tests, we were coldly told that our options were either to put the cat down or go forward with a procedure that would require hospitalization and likely run 6-8K. Since we were surprised, and since the cat didn't seem to be in any pain, we said we needed a day or two to consider what we were going to do. The vet had us sign something saying we refused treatment since she, again very coldly, said that the cat was likely to die at home. After a few days of baby food, Miralax, and care at home, the cat is completely back to normal and doing great. Had the vet actually had a kinder, more caring demeanor, we may have made the mistake of listening to her advice. Thankfully it was clear from our interaction that she has no business being in this profession and we ignored her and left. Advise you to seek care literally anywhere else.

Lousy experience and it was very unnecessary! Our 15 month old, 5lb yorkie goes there to remove…read moreONE baby tooth that they thought hadn't come out. The bid prior to surgery was shocking, $1200-1500!!! ( Keep in mind, this was for one baby tooth). I went against my better judgement and decided to go forward and have the one tooth removed (BIG mistake). When dropping her off, we repeatedly asked to be called if something changed. They called us and told us she was fine. The baby tooth had come out on its own! They had cleaned her teeth ( Really,?!?!, a 15 month old dog needs a cleaning?!?!?!?) When we picked her up, we were given a bill for over $750.00 and told, they had to put her under anesthesia ($ 250 of the the total bill) because she wouldn't let them look in her mouth........ In addition, we told them we did NOT ask for a dental cleaning. ($175.) This represented $425.00 of the $750 bill!! Despite trying to work things out with them, our conversation went on deaf ears and we paid decided to the bill and leave. Buyers beware! I will NEVER go back there again! If they had called as we asked, we would have told them to do NOTHING and picked her up. They were, unwilling to compromise and very over priced! Go somewhere else!