Great first visit to Dr. Peck's office, Hampden Veterinary. Wonderful staff…read more Expedient and educational. My brand new puppy Lily Belle was treated like a Princess. Very reassuring for me. Happy to be under their expert care!!

It was my first time taking our dog to a vet since we moved, I called around and actually left…read moremessage at three different offices and HVC was the only one to return my call and they did it the morning after I called (my call was after hours). They were kind and quickly got me set for an appointment and when we got there the vet techs and the doctor took time to learn about our pup and inform me what they suggested and even gave me the choice of having the blood draw done in the room with me or for her to go in the back room. They really made sure that both my pup and I were comfortable. Highly recommend them!

Im a long time customer and they are professional and compassionate but it comes at a price. I feel…read morethey are worth it.

Dr. Kate DeLisle cared for our golden retriever for years. From the front desk staff, to the…read moretechs, to other vets, we always felt our pet's care was foremost in their minds. If we get another pet, we will definitely take them here.

We used to go to the Ware location but bought a house here in Belchertown so we switched and I'm so…read morehappy we did! Everyone is incredibly friendly and they are committed to being force free and fear free, which is amazing as someone with an anxious reactive covid dog. They were also so transparent, flexible, and non judgmental about spacing out some routine bloodwork and shots. Very much appreciate the care they give animals, the bedside manner, all of it! Highly recommended

This review is about the horrific experience we had with Belchertown Vet. Our dog went in for a…read moredental. While she was being admitted I explained that I wanted her to please go early because she is a rescue and she has separation anxiety, we do not crate her and that she is very hyper. While we are talking Izzy is pacing back and forth, panting and jumping up and down proving exactly what I was saying. The tech asked if this was our first visit there we replied yes and he assured us not to worry because they take very good care of new patients. I left there feeling good. This was around 7:15 AM. At around 1:00 PM I called to see how Izzy was doing. I was told she hadn't been taken back yet. The same vet tech who told us not to worry is now saying he never said it. So that is the first time they called us liars. They didn't do her until last. I was literally shaking I was so upset that not only did they ignore my request they did the exact opposite of what we did ask. Izzy had been in a crate for over 5 hours drugged. I am the fist to own I was angry. And I was loud. I was assured that Izzy had not been left alone but that does not negate the fact that she was drugged in a crate for 5 hours. Awhile later we get a call from the owner. Much to our surprise instead of an apology we were told that unless we trusted her to do the work she was not going to do the dental which by the way turned into oral surgery. This woman is a complete stranger never met her and still haven't and we need to have trust in her? I said Izzy needs this procedure and after all she has been through it would be very cruel to not continue this procedure at this point. She just kept going on and on. At that point I have no idea what she was saying because I left the room. My husband continued to talk to her he told her once again what the vet tech told us and she said there were two people in that room. No there were 4 people in that room and you weren't one of them. So this was the second time they called us liars. Finally she agreed to do the procedure. Izzy ended up having an abscessed tooth that was really bad and she ended up being in surgery for 3 hours. We picked her up at 7:30PM. Over 12 hours to do a dental. The next day I get a survey in the mail. I respond to that survey simply with You're kidding right? Later that day I go to order Izzy some Bravecto and I get a response that they have terminated the relationship. I got on the phone and called them to ask if they really were not going to do her aftercare to which I was told they would call me back. The Office Manager called back. I have a signature on my email that I have been using for 10 plus years that says Sarcasm - because beating the crap out of people is illegal. Clearly a joke. Once again she wouldn't believe us. She actually told my husband that she is sure he wants to protect his wife at which point I took the phone. Third time they accused us of lying. Well they were convinced that I had added that to my email just for them. If it wasn't so insane it would have been comical. While I was talking to the office manager she said that their only other recourse other than terminating my relationship was to and I quote "pull a warrant" Are you kidding me? You are going to pull a warrant because I have a signature on my email account that you don't like. Wouldn't they have looked stupid when the police showed up and I showed them 1,000 other emails with the same thing. Anyway the Office Manager responded that I shouldn't be sending that to a professional office. To which I SO wanted to reply "I didn't". But I held my tongue because my dog needed the care. They did agree that they would do the after care and then decide if they would continue the relationship. Like I would EVER go back there. What a joke. So just so everyone is clear I am terminating the relationship since Izzy has had her aftercare appointment. It really is a shame because we loved the staff and Doctor at Canterbury Tails. I am a firm believer that people who continually accuse people of being liars are people who lie! I wish I had read some reviews before ever walking in the door. Seems like this is common practice in this office.

I have been going to the clinic for over ten years. First with my soul dog, Auggie, then my first…read morecat Spirit. Years later following with my cat Tahini and dog Dahlia. From the beginning, the staff, front desk and her technicians, have been kind and helpful. Dr. Owen has bed side manners that most veterinarians do not have (I speak from working in the field for 13 years). Her kindness and empathy in hard situations is very appreciated. While I have only had one visit with Dr. Carrington, he displayed the same outstanding characteristics as Dr. Owen and the rest of the staff. There is a male technician my animals and I usually have. I am not sure what his name is but he is always amazing with my pets and with me as well. It is family owned which is an anomaly now-a-days. The cost of the services are reasonable. I drive half an hour to bring my pets there, not just because it is cost effective, but because the overall experience, especially during the times we all dread, are nothing short of amazing.

I am so grateful for the kind, caring and wonderful veterinary treatment we have always experienced…read morehere and did again today. Chippy is feeling much better now. Thank you!

I've taken all of my furbabies to Countryside Animal Hospital for the last 15+ years. Dr. Adams has…read morealways* treated my pets as if they were her own. We drive all the way from Westfield to continue care with them. We won't go anywhere else. Thankful for all of the staff there for always taking the best care of our Husky Mishka, cat Roo, and corgis Bruno & Ollie.

I have been taking my pets to Countryside for over 10 years. My 2 year old cat had a wound that…read morebecame infected so I had to take her to the emergency vet. It was very serious. They gave her sutures and explained that she will need weeks of bandage changes. They told me to contact my primary vet to make arrangements as they were an emergency vet so they don't make appointments. I contacted Countryside and they refused to see my cat to change her bandages!!! I'm now looking for a new vet who will actually care for their patients!!

Always wonderful. Every time one of my piggies is under the weather I give them a call and they're…read morealways available to see us.

We had a deeply disappointing experience at Stafford Vet. When we brought our 1 year old cat in for…read morewhat was supposed to be the removal of one problematic tooth, we were shocked to find out that they had extracted nine teeth during the procedure. We were completely blindsided and misled. The vet did not communicate the extent of the extractions beforehand even after the completion of X-rays. We were not given any explanation for why so many teeth were removed, or why there was no prior notification. It seemed like our concerns were brushed aside. No one present for the X-rays or the surgery was there to give us any answers. We were told that the vet would call us the next day to discuss our concerns. It took us calling back requesting to speak with the vet for 3 days before our phone calls were returned by the vet. She was apologetic, but admitted that we should have been notified prior to the removal of the additional teeth, as well as given an explanation as to why they were pulled when we picked our cat up after the surgery, not 3 days later. This lack of transparency, compassion, and communication is unacceptable. We trusted them to prioritize our cat's well-being, but I now regret our choice. We should have trusted our guts in not returning to this vet after an equally traumatic experience when our other cat was neutered at Stafford Vet. They sent him home without stitching the wound, leaving him covered in blood and with an open incision. We had to rush him back just moments after bringing him home due to the amount of blood, where they eventually glued his wound shut after our concerns were raised. They wanted to keep him overnight, however we refused due to the obvious lack of concern for our cat. He healed nicely at home under our care and supervision. We are quite furious with the decisions made by Stafford Vet, and cannot recommend them to anyone based on these disturbing experiences. Your pets deserve better.

This Vet and staff have taken care of our animals for years and that included wound care/yearly…read moreexams/shots and sadly putting our family pets down after exhausting ALL options available they even helped us with our Goldie Girl being cremated and handle that professionally and with great compassion to us and our pet and especially my wife. David and Sandi Pitzer

We have been going here a few years now.. Dr. Guntley is compassionate, thorough and thoughtful…read more. My cat Christopher had lost weight quickly at 14 years old.. Dr Guntley diagnosed him and we discussed the various options of tests and surgery's etc.. he didn't push those procedures..we decided what was best for Chris and the process was as if Dr Guntley was in Chris's family .. we continue to use them and their fees are reasonable .. The thing that struck me most with this doctor.. his gentleness with my cats.. and the document he had me review about "Quality of Life".. He's about Quality

I highly recommend. Dr. Swenson is an amazing compassionate person and vet. Everyone treats you and…read moreyour animal as if it were there own. From the minute you walk in the door to the minute you leave you feel your pet is/was in good hands. I have been going there 20 years and would never consider changing.