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Ruby Tuesday

2.8 (61 reviews)
ModerateBurgers, American, Salad
Open • 11:00 am - 10:00 pm
Updated 1 week ago

Order Ruby Tuesday Takeout or Delivery

Ruby Tuesday Photos

RUBY TUESDAY ATMOSPHERE

What's the vibe?
Loud
Casual
Good for kids
Good for groups

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Closing around a customer!

We had heard that the Mount Vernon, OH Ruby Tuesdays was working on re-establishing its reputation after years of decline. So we decided to try it tonight (5/19/24) and 8:30PM. When we arrived, we waited to be seated until my son asked what we do. I told him we wait for a host/hostess if we could find one. Then an employee stood up from a booth she was sitting at and said, "Sorry. I was cleaning a table." (She wasn't actively doing anything. I thought she was a customer waiting for service.) A server came to our table, took our drink orders, and we ordered loaded potato skins, two salad bars, and the NY Strip with Shrimp. The server returned with our drinks, asking me, "What did you have? Pibb? I've been here since 10 this morning, and I'm tired! [After answering Diet Coke]. "Well, just try it! I don't know what I got! I'm so tired!" Okay... We went to the salad bar, much of which was empty. Then we realized the hostess hadn't brought us silverware. Seeing no employees close by, I went to the hostess stand and got us some. When the food came, the surf & turf had four little shrimp on it. I retrieved a menu, and the photo had more than that. Also, the potato skins had no scallions on them. The server came and asked how everything looked, and I opened the menu to the s&t, and she replied, " Well, the menus are out of date. Prices keep going up, and the portions are going down. Corporate is terrible! They are impossible to get a hold of, and never respond! They have declared bankruptcy twice! Oh, and we're out of scallions for the potato skins." Wow! I wasn't expecting that tirade! I responded that, whether the menu was out of date or not, we had ordered off it. She came back later and said she asked the kitchen how many shrimp were supposed to be in the plate, and the kitchen responded, " I just put on a handful". Then she said she asked them to drop one more for us. (And what do you know, she later brought out a single shrimp on a plate for us. Not sure if it was an editorial comment or not. In the meantime, the ketchup on our table was empty. I went searching for a full ketchup, but only found other empty ones. The customers at the booth next to us slipped us theirs with a chuckle. (So far, we've gotten better service from the other customers than the staff! Just before 9, our server told us, "If you want anything else from the salad bar, you have to get it now because we are closed, and the salad bar people like to be out of here by 9:15!" Really?!? At 9:05 they stacked the chairs on top of the bar AROUND a customer who was sitting there eating! Meanwhile, we finally had to yell and ask for our check. This was the most laughable service I have ever seen! My wife and I have spent years working in restaurants, and this was ridiculous! We showed up right at our limit of arriving before closing because we understand cleaning and side work, etc but a half-hour before is very reasonable - especially when two are ordering the salad bar. From looking at other reviews, it will be interesting to see if the response is to repeat everything I have said in an email. (I purposely put all the details they ask for in this review.)

6 oz.  "Rib Eye" steak, to be cooked medium rare.  What a disappointment!
Elizabeth P.

I ordered the 6 oz Rib Eye steak medium rare. What I got was more like a sirloin, medium.

8oz sirloin, fries and grilled zucchini

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We could give you a great big hug, Paris! Come see us anytime!:)

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7 years ago

This was the most disgusting food I have ever had in my entire life. A night I will never forget

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9 years ago

We tried this place for the first time since moving to the area and we loved it! Can't wait to go back!

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