Went in for a manicure and pedicure. The lady who did my pedicure was great and she did a phenomenal job, but the lady who did my manicure did a terrible job and didn't listen to what I wanted. I asked for a new acrylic set and she kept saying builder gel even after I said I had acrylic previously and wanted that again. On top of that she did my nails on a pillow on my lap while I was getting my pedicure done and it was very overwhelming. I was the only person there so I'm not sure why there was a need to rush. My nails are crooked, the paint job isn't the best and the lady flooded my cuticles with builder gel. Because she did my nails on a pillow on my lap I left covered in the acrylic she drilled off and somehow my pants had nail polish on them also.I go to the nail salon expecting to relax and that was not what I got. Spent $140 for some thing I didn't ask for and it wasn't even good. read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

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Terrible place to go to for lash extension. Don't go to Tina. My wife told her that she wants short lashes, classic and natural looking but she put a really thick lashes and a thick glue that is very noticeable and funny looking. She also did her nails during that time and I thought it was weird that 3 staff took turns working on her nails. My wife called Tina and left a message asking if she could get her lashes removed but she never responded. Another lady sitting next to her that complained about her pedicure. So many red flags about this place. So unprofessional! Don't waste your time and money to this place. read more

They're amazing so so nice and got my nails right and simple and cute!! They got me in with a last minute appointment before closing I RECOMMEND!!! Thank you so much "faafetai tele lava " read more

Ruby Nails & Lashes - l - Nail Salons Near Me - Kent, Washington

I've been a customer for years. The staff has changed and so has the quality. They seem to have staff in training...IDK, but they aren't good at all. Too many nail salons to settle. I won't be going back. read more

I made an appt for my mom for Friday, Nov 15th, 2024 at 10am. It was her birthday gift. Manicure, deluxe pediicure, and waxing! The technician caused severe, major burns to her face and proceeded to charge her $115 for all services. My mom has to spend her vacation with facial burns. She is concerned this damage will be permanent as 3 days later is looks like this ! read more

Ruby Nails & Lashes - Unacceptable! Flabbergasted! - Nail Salons Near Me - Kent, Washington

Terrible service, we arrived first and they attended other people first, we were 1 hour waiting for them to serve us. We told them that we were busy and that's when they started taking care of us. I had dropped my airpods and they had already been stored in a drawer. Terrible. Also the staff members were not that nice to us. They need to be more friendly. read more

I called them for 5 people asking for variety of services like nail dip, pedicure, manicure, shellac, and acrylic. They had all of the services and took us in within 5 mins. There customer service was amazing. I needed to step away and grab some of my family members while getting my pedicure and they were very accommodating and understanding. I showed a image of the types of nails I wanted to get done and they implemented the exact same. +1 Excellent location and parking +1 Nail variety +1 Customer service +1 Interior/atmosphere +1 Would return/recommend others read more

Lovely ladies. Very professional and great energy. Always offers water and mimosas. Definitely my go to place from now on. read more

Ruby Nails & Lashes - Love - Nail Salons Near Me - Kent, Washington

Charged me extra for services I did not get. Did not file or trim my toenails, did not paint my toes the correct colors and didn't even push my cuticles back. I was charged almost 100 dollars for services I could do at home!!! My toes look TERRIBLE. They aren't even painted in fully. It looks like a child painted them. When I spoke up, I was ignored. read more

I did not make an appointment, but the sign said "Walk-ins welcome". I thought I'd take a chance and get a mani/pedi and brow wax. A wax was able to happen, albeit quick with pain/red eyelid skin. My past experiences in other shoppes have not had this occurrence. As soon as my wax was done, I was told a mani could be given as well. Not a lot of friendly chatter and the mani was quickly done. I didn't feel like a lot of attention was given, a bit of an un-even nail trim, and a lack-lustre hand massage. If reservations are the preferred method, that needs to be on the signage and the "Walk-ins welcome" message needs to be removed. read more

Today was my first visit It was nice and quiet Very busy but noone waited They managed appointments And walkins Great pedicure chairs Gorgeous chandeliers Every staff member was easy to communicate with Every client seemed satisfied Only con was lack of chrome powders It's pricey, but the same price as almost every other salon I've been to since Covid I understand businesses had to raise their prices because of Covid. Mindy and the gentleman at the front desk were both very warm, welcoming,, polite and had great communication. I requested am appointment online at 1030pm on a friday night. At 3 or 4am I had an appointment confirmed for 930am. I was amazed! I'm going back in 2 weeks for a fill and a new set of eyelash extensions. The location is great. And next to a Starbucks and a Pho place! I wish I had asked the names of the woman who gave a relaxing pedicure and the artist who designed my nail art. I got compliments all day today. This is color.#137 I really enjoyed my visit. I would've given it 4.5 instead of 4 stars if that were a choice Deluxe pedicure Full set acrylics Design 10 fingers Acrylic overlay qnd design 2 toes Gel top coat hands feet 150$before tip Edited to add after 10 days., nails still holding out well and always getting compliments ...so far so good Headed back for 2nd visit in few days! Edited : haven't had chance to go back. 2.5 weeks in and still holding strong! Edited: 25 days and I haven't had time to to back. Not a single broken nail! read more

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Went in with a friend for pedicures, we made an appointment ahead of time. There were only 2 other customers but I waited almost 20 minutes for someone to come work on me. My friend was almost done by the time my pedicure got started. The nail tech was friendly but did a really half assed job, at one point she was poking at my cuticles with one hand while doing something else. The "hot stone massage" included in the price consisted of her rubbing a rock on each of my legs for 10 seconds. They don't sanitize the cheese grater thing they use for exfoliation. It was concerning. I paid $40 (plus tip) for a sloppy pedicure. Definitely won't come again. read more

Very nice salon love how clean it is set up! Decent priced as well for a nice mani and pedi. Only reason it dosnt get 5 stars is the lady doing my nails had made a smudge so I kindly ask to fix she kinda of just painted on top of it so didn't really fix it .. I would go back tho : read more

I walked in last minute on a Sunday . Scheduled an appointment for a manicure and also lash extensions fill . The staff is clean , staff friendly . All super caring . Lynn - Did art with my lashes ! I would go back. !!! read more

Ruby Nails & Lashes - My lashes of volume - Nail Salons Near Me - Kent, Washington

There sign about walk in are welcome is not welcoming at all. It was only two customer in there and they were not busy. I wanted a pedicure and manicure. Pedicure was suppose to be deluxe (hot stones , paraffin wax etc) I ended up getting a regular pedicure service which I didn't get any paraffin wax or hot stone or massage . The worst pedicure ever. Than the manicure was rushed it was only mail cutting and mail polish smh ‍ Than i was rushed out of the chair to paid. I had to ask for slippers to walk out because it wasn't offer to me in the first place. They didn't let me dry my feet or my nails. read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

Love the customer service and the outcome of my nails always come out perfect highly recommend this place read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

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This Place is great the people that work there are so nice and they did a great job on my nails and toes I will go back there again and again. I'm late posting pictures of my nails this is almost 2 weeks old and they still look great. read more

Ruby Nails & Lashes - I'm late posting pictures it's almost 2 weeks old and they still look great. - Nail Salons Near Me - Kent, Washington

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Here's why I gave them one star. Terrible Customer Service as it relates to price transparency and customer interactions. The sign on the wall said Shellac Pedicure $40and up. I received a basic (no extras) shellac pedicure and was charged $45. After respectfully asking why I was being charged the extra $5 (happy to pay it if I said yes to an extra service and didn't realize it). I was told "because that's why the sign says and up". WTF?.... I guess now we just charge people extra, with no explanation and expect them to pay it. Sorry, in this day and age where everything is going up in price, it's not only legally required to charge people what your advertised price is. It's just good business! To stand at the counter and argue with me about why I should pay extra with no justification, is insulting and disrespectful. It's not about the money! It's the principle of doing right by people (especially in this economy). And realizing when you you're wrong. Do better! Consumers deserve transparency and respect. We work hard for our money too! read more

They were great, I needed an appointment ASAP . Reach out through Yelp on a Saturday night and was able to get appointment next day. Salon is clean and up to date. Open on a Sunday you can't be that! read more

I'm so happy with how my nails turned out! I wanted them to be simple and pretty. I found a photo on Pinterest and called to book an appointment with Han (she is young and calm). I liked how she cleaned my cuticles with care and didn't rush my manicure. Overall, I will be coming back for a shellac manicure! LOVE how they turned out! read more

Ruby Nails & Lashes - Shellac French Manicure tips with light blue - Nail Salons Near Me - Kent, Washington

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My first visit to Ruby Nails was fantastic. Michelle made my nails look amazing! She was very friendly and quick. I am very pleased with their service. I will become a repeat customer. I highly recommend them!!!! read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

Ruby nails is not the closest place to my house- there's probably 5-10 closer but it is great! I asked for a design the last time I was in and they took their time and did a lovely job. When I went to get the gel polish removed a few weeks later (since it lasted so long) they were very friendly and did an excellent job removing the polish- which can sometimes be damaging to the nails- but they made sure to buff them gently! Highly recommend! read more

Ruby Nails & Lashes - Nails - Nail Salons Near Me - Kent, Washington

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Unfortunately my visit this morning did not result in a good pedicure. I am giving 3 stars because she tried and everyone was pleasant. I will now take pictures of my feet before I leave so I can see what's not right before I pay and tip. read more

Ruby Nails & Lashes - Pedicure - Nail Salons Near Me - Kent, Washington

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I've gotten my nails done here quite a few times and every time has been enjoyable. The people who work here are kind and do their best to help you and give you what you requested. I love creative and strange nail designs and Michelle has been absolutely wonderful with helping me achieve that. I show her pictures of things I'd like and she does it beautifully. She is very patient and pays attention to detail. This place is great, especially for the price you pay, they go above and beyond. read more

This place always does a great job. Super responsive to my Yelp appointment requests. read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

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Worst nail salon in the area, hands down. To just start, today they charged me $50 for a fill... kind of pricey I thought but I tipped well and left even though the woman didn't listen at all to what I said and did what she wanted. I called back 30 minutes later thinking about it and she tells me a fill is $40.... So did she just assume I wasn't going to tip and overcharged me? Because I didn't get anything special. I called back and they came up with excuses about trimming my nails which is what they always do every two weeks! I want to cry thinking about the fact I just left and tipped this woman $20 to do my nails that I didn't like but didnt want to say anything because I work service industry and Know what it's like... just to get ripped off by her because she thought I looked like someone who wouldn't tip. I'm sure that's why she stalled on my appointment and she made me wait 20 minutes post appointment time while she chatted with another customer. Never mind the job she did, absolutely horrible- paint on my skin- square shape when I always get coffin- acrylic put far too high (so bad for your nail beds) and entirely uneven and ugly with an ugly sparkley coat I never asked for! And this is my second horrible experience here. They can't do designs... they can't shape well (I asked for coffin and got square) and apparently they rip you off. I'm literally never someone to complain but this place is THAT bad. Please do yourself a favor and walk across the parking lot because Star does a 100x better job for less. I should have waited for them to fit me in. Lesson learned. I WISH I had a picture of the design they attempted last time, I wanted to cry the hearts looked SO phallic and sloppy. read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

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Great service! Owner is very friendly and efficient. The vibe is calming and the wait isn't long. I got gel nails and they lasted at least a month. read more

Absolutely love the way my nails turned out. The attention Michelle put into making sure the shape and design was exactly like the picture I showed her. This is absolutely my new go to place! read more

First time at Ruby's and loved my experience! Going on vacation and wanted to get pretty last minute. I got there at 9:30 when they opened to try to squeeze in a mani, pedi, and lash fill without an appointment. They hooked a girl up!! Ladies were super nice. There was a lil snafu with the polish but they fixed it. Think I found my new nail place! read more

Ruby Nails & Lashes - Full set - Nail Salons Near Me - Kent, Washington

OK... Update on my review. I was contacted by both of the owners Nelson\Sara and they offered to redo my nails. I went in this evening and Sarah spent an hour with me and completely redid my nails. They turned out really well and she took her time. read more

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So pretty! Just moved to the neighborhood and I wanted to get my nails done again since they've been so naked for so long! Hesitant at first since I have no idea who was going to do my nails but she did a great job :). Thanks again Queen Ly read more

Ruby Nails & Lashes - Nail Salons Near Me - Kent, Washington

I have been coming here for my lash extensions. Sara is awesome. The store is clean and well lit. I would definitely recommend this place. read more

Ruby Nails & Lashes - Outside - Nail Salons Near Me - Kent, Washington

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I went here for a dip and shellac pedicure. Not only did I get over charged. The lady that did my manicure rushed through so fast many of my nails are different lengths and shapes. She was very curt and seemed in a bad mood. The lady that did my pedicure was very sweet and took her time. In fact my toes looked good, but she ended up cutting me AND leaving two of my toes with ingrown. Or maybe it was the way she cut into the nails. But I can handle walk without pain on my left foot! ugh... read more

Amazing for lashes and nails with friendly service. Loved all the choices of colors too.

Please do not come here one of the lady's was doing my grandma nails and she always goes there and the lady doing my grandma nails was really sick and she didn't have a mask and she would sneeze and cough in front of my grandma face and she wouldn't even want to wear a mask my grandma doesn't speak English so she didn't know wha to say. She won't up VERY sick today I will be reporting this to the state because this will not stay like this she is not doing nothing good because of that dumb nasty lady !!!!!! read more

I went in and asked for ombré acrylic medium long.... Halfway of putting on my tips they tell my friend hers are going to be $150 for French tips with long nails and mine were going to be $110 just for a simple design. I told them I've had the same design and paid $65. They were basically making up prices for the lengths... they all looked confused when trynna figure out how to price our nails and then those ended up being the totals. After we said we didn't want them anymore they started grabbing stuff aggressively and seemed to be mad that we were leaving then started laughing. I would definitely not recommend they overprice for simple things. We went to panther lake nails and they had the best service and we both got our sets for lower than $75. So glad we left read more

Ruby Nails & Lashes - Panther lake nails - Nail Salons Near Me - Kent, Washington

Just got a pedi & brows done. My first time & I loved it. All the lady's are very nice and sweet. Definitely the best in Kent.

Good place not amazing but good nails and eyelash extensions as well especially for the price point

I first came here last week for a full set and loved it. I cracked my middle nail at the gym a few days ago so I came today get it fixed today and got a fill as well. All my nails look great except for my middle nail. I did get a 5 dollar discount so I only had to pay $25 for a fill no color.... $25 for a fill no color... not sure how I feel about this lol read more

Ruby Nails & Lashes - My fixed middle nail. - Nail Salons Near Me - Kent, Washington

If I could give this place negative star I would. I went in to get my lashes done and booked my appointment for a volume set, when I asked how much I was quoted $90 for mink lashes on the phone. At my arrival the lady working there asked me what set I wanted and I said I made my appointment for a volume, she than goes to tell me a volume set is $120. After some back n forth I decided to just move forward with a hybrid which was $90. I reconfirmed with her if she was doing mink or synthetic, stated mink but wasn't confident in her response. My appointment was at 3:30pm and she started doing my lashes at around 3:40 and was done by 4:15. I've gotten my lashes done a dozen times over a course of 4/5 years, I know how long it should take to get a brand new set. After my lashes were done I could tell they weren't mink because they felt heavy and felt plastic like to the touch and not soft like mink. I told her I was unhappy and asked her yet again if they were mink and than goes to tell me they don't do mink but than makes a comment of the lashes being a blend? I can tell that she's getting extremely frustrated. She calls someone on her cell phone and hands me the phone and tells me to talk to them, I have not idea what's going on and I ask her who does she want me to talk to and she said I made the appointment with her. I go on to tell the person on the phone my experience and when I'm done they both start talking loudly on the phone in some other language, very unprofessional. Than the lady who did my lashes starts yelling at me that she never said the volume set was $120, I ask her why she's yelling at me and that she did state volume was $120 and that these were mink lashes but lied. I than tell her how unsatisfied I am and would like the lashes removed. She continues yelling on the phone while I lay there and puts some solution in my eyes and walks away. Whatever solution she put in my eyes starts burn my eyes and so I abruptly get up to ease the pain. The lady comes back and starts scraping the eye lashes off but they aren't coming off easily, I tell her that my eyes burn and it's really painful. She tells me that's what happens when you get your lashes done and than immediately get them removed, I can't tell you how traumatizing this experience was for me. I'm not trying to be dramatic but when I was laying there and felt the burning sensation in my eyes I thought I was gonna go blind. Stay away from this place!!!! Also, when I got home and looked at my lashes I had so much glue stuck to my real lashes it took me forever to clean them and in the process ended up ripping some of my real lashes. read more

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