Change in staff has meant big degradation in service.
I joined Float Rubicon in early 2018. I had just had open heart surgery (I'm as shocked as you are ... I taught yoga for 12 years, man!) and was looking for something that would soothe body and soul.
The main check-in guy was a tell fellow from Texas. I was worried about claustrophobia and mentioned this worry about 617 times in the first ten mintues of his introduction. He had great tips on how to manage claustrophobia and, he was right! Baby steps and about three floats in a barely gave it a second thought.
The online booking is a good point, but you can't book w/in 2 hours of a float. For most of 2018, if it was a lovely sunny day, I'd stop in and ask Texan if there were any open pods. And always, yes, he'd smile and welcome me and show me to the room.
A few weeks ago, it was a sunny day and I phoned and no one answered and I was in the 'hood, so I bopped in to see if there were any open pods, just like in the good old days.
Bearded receptionist dude sort of flipped out and talked about online booking, etc., and the importance of a 30 minute filtration system and a visit from the department of health services. I told him I'm be happy to wait. On the way back to my pod (six pods and only one was listed as occupied), Bearded Dude informs me that I can't just pop in willynilly and that if I'm going to be late, I have to phone and speak with someone first (which seems so, like, 1987) and that I need to remember to be quiet as the pods are full with people trying to find peace and quiet, etc. It almost felt like he was a friend and I had had a fight with him the night before and he was still mad.
Admittedly, the lecture sort of set the float off kilter. I mean, I pay a sitter goodly money to make a little time for myself and if I wanted to be yelled at for no good reason, I'd call my mother.
After my float, I thanked him for keeping me informed and he seemed nice and said he was truly sorry, that he didn't mean to come across
'that way' and to not worry about being late, that only if it was over 20 minutes, then call. Otherwise, come on by!
So I booked my float for noon. And, natch, traffic north was sort of chunky and I arrived at the studio at 12:12. And I say "Hi, I'm Tracey, I'm here for my noon float."
Bearded Dude glowers. "I know. And you are LATE."
Um, well this is awkward. "Okay, well, I'm here now ... " (or some such sentence to try to smooth his ruffled feathers. because that's what I love about my mom's day off, is smoothing someone else's mental problems)
Bearded Dude's jaw clenches. "AND YOU ARE LATE."
No extra information, like please come back at 2pm or, sure, traffic can be tricky, let me get your pod ready ... just misdirected rage at a twin mom with a heart problem trying to catch a break.
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