When you are at your wits end with the pool & the store can't help- (but keeps selling you the…read morewrong thing with the wrong info) call Eddie. Seriously- we spent buckets of dollars and hours of frustration to get mis informed by the pool store - Eddie came over, schooled us right, gave Excellent, clear, CORRECT, information & now the pool is good to go. He'll give you the straight story, no commercials, no selling- just the help you need. He was available by text for follow up and reassurance & is the hero of our household! He may have saved my marriage as well as our summer swimming season. Kudus.

From the owner: Founded by husband and wife team, Eddie and Larissa Holt back in 2010, we're a professional Pool…read moreCleaning and Repair Service that's proud to offer our services to clients throughout Lane County, Oregon and the surrounding area. Great service begins and ends with experienced and friendly professionals. We aim to not only meet your needs, but also exceed your expectations of what a dependable Pool Service company can be. We are a licensed, bonded and insured Oregon contractor (ccb#192472) with over 20 years of commercial and residential pool experience. Eddie is also a Certified Oregon Pool Technician (cpt# OL12135413834) and can diagnose and repair many of the problems a pool and spa owner may encounter. Eddie is also an honorably discharged veteran who served in the U.S. Coast Guard and the Army National Guard.

These guys go out of their way to keep their customers happy. I had never been here until last week…read morewith my brother. I knew the business was here, but never really paid much attention to it. Mike and I stopped in so he could get a new light for his hot tub. I was surprised by the variety of merchandise they carry, spas, patio furniture, outdoor fireplaces, grills... anything you can put outside, it seemed like they had it. The employees here are super laid back and it was actually fun to sit down and chat with them. Kinda reminded me of like seeing an old friend at the store. Relaxed, lots of laughs, and nice. Not the formal, salesmen type interaction. Their level of customer service is awesome. Not only did my brother tell me about previous experiences while we were there, but I witnessed it myself as well. My brother had problems off and on with the spa he had purchased here for a while. I think he got a lemon, which even the sales clerk thought too when we were discussing it. All of the accessories gave him problems, lights, stereo, ect. Finally the salesman just returned it and got him a brand new spa. I don't know exactly what he had to do in order to make that happen, but it wasn't easy trying to make it happen. They had ran a sale on lights the previous week. My brother didn't make it in before the sale ended, but they still gave him a discount on it, even a few days after it ended. I was very impressed by how willing they were to go out of their way to keep a long-time customer happy. I don't have an immediate need for a business like this, but based on the interaction I had here, I would absolutely recommend it to everyone. The relaxed, helpful atmosphere, and level of customer service is just impressive. I wish all businesses went out of their way to take care of their customers!

My wife and I went to the fall home show and visited the Emerald Pool & Patio booth. We met Tyler,…read morewho was very helpful and informative. We ended up buying a Bull Frog spa from them. Every step of the way was exactly how we were told it would happen. The spa arrived sooner than expected which was awesome. The delivery team was AMAZING. From getting the old spa out to getting the new one in place, the delivery crew was very polite and professional. Even spent the time to go over our new spa and gave helpful advice on other important things. I would highly recommend Emerald Pool & Patio. Awesome place to do business with.

After three years of litigation, Massachusetts Case Docket #2110SC000021 case against Bathrooms By…read moreDesign Inc., was settled in favor of the plaintiff for violation of written contract, violation of building codes, and other damages incurred during the renovation in the amount $22, 059.69. Bathrooms By Design Inc. and its owner, James Ferretti, are dishonest and unscrupulous. They prey on single, older women and naive homeowners. They are careless, unprofessional, and larcenous.

Imagine my surprise when I come look at this and the owner has tried to hide his business on Yelp…read moreby saying it is a pizza business in Chester Ct, complete with fake phone number. I'm amazed at the lengths this guy will go to. ********************************** Here's it is a year later and I'm still living with the consequences of this contractor. One of my towel bars ripped right out of the wall. Apparently it was not installed to bear the weight of 2 towels. But that is just a minor inconvenience. You can always leave your towel on the floor when you shower. The big issue - I'm dealing with a growing water spot on my kitchen ceiling. Right under the plumbing stack - which was relocated and replaced. My reputable carpenter has quoted me $1,000 to rip out the kitchen ceiling then replace and repaint after. My reputable plumber can't give me a quote until the ceiling is removed and he can begin to look at what the problem is. I thought my nightmare was over when Bathrooms by Design walked off the job.

Great experience for my 8 yr old had fun on the slides and diving boards and relaxed in the spa…read morepool.. shaved ice was great to

We found this pool soon after moving to Eugene and felt immediately giddy at all the amenities…read more The price of admission is so affordable! The life guards and staff were absolutely helpful and friendly. They really have it covered and take their job seriously. There is a large pool that is divided into main splash area for all ages, lap lanes, and deep end for diving boards and a drop off slide. Then there is a very decent water slide with splashy twists and turns. A kid friendly splash and play area for little ones and even a hot tub! Honestly, this is a delightful find... Did I mention they sell onigiri and shave ice at the concession stand? So Ono!

It's best to remember that these people are in the business of making money, not providing the…read moreresidents with a good living experience. In the course of a two year rental period, they raised our rent twice. They sent us a letter telling us to quit feeding the cats outdoors--which we had never done-- and cited us for parking backwards--which we did do. It's safer! We tried to be perfect tenants and were rewarded by receiving an eviction notice because my bank screwed up the bill pay over Christmas/New Years (I can prove this). An advisory phone call would have been nice, rather than waiting until they could slap on the $100 late fee. That's when I decided to move! The unit I rented was in Eugene near Autzen Stadium, and in that two-year period, we experienced shootings across the street, a stabbing in the next apartment building, a bum sleeping under the outside stairs, an attempted car break-in and someone trying to get in through the bedroom window. The empty apartment upstairs flooded, which filled the light fixtures and ran down the walls. A broken window opening mechanism was never repaired. The icing on the cake was when we moved out, I inadvertently left two bags with recyclable cans and a small shelf sitting beside the door. A phone call would have been nice, but instead the management wrote me a letter, giving them many days to reap the "abandoned goods" clause ($50) and $30/day storage fee for eight days, which they deducted from my deposit. Where's the humanity? I will say that the maintenance staff was extremely responsive and helpful. The office staff is pleasant and well-meaning, but they are marching to the beat of the greedy corporate office of Norris & Stevens. My recommendation is to rent from them only if you have no other choice!

For some reason it was my understanding that this was a preferred destination to live in this…read moreAutzen row area. Why? Its quiet, the apartments are spacious, management is picky, and as a result there is a huge waiting list that goes past a year. I know they have requirements for income, age, and certain statuses that usually keep flaky students from being able to apply. A few friends of mine live here now, most of them say that the management is good and the place is overly quiet. Having visited them here a few times, I have to say that they've got their act together and parking is never an issue. Security is fabulous and they do a good job of holding down the fort during football games. Most of all, the apartments are good, spacious, and clean. I would have loved to live here but getting into here is almost as good as winning the local lottery. Cheaper rent doesn't always account for easy access.