We had these folks install a pool for us and from beginning to end they were a joy to work with…read more The communication and clear language was refreshing, especially when we didn't know anything about pools or the installation of them. Our lead was Ben and he had the warmest and most affable personality of all the contractors we have worked with, and the installation occurred exactly as he planned with constant communication throughout it all. We love our new pool and these guys delivered one at about half the cost of competitors!

I've had Dan out to service my pump house 3 times now. Every time he's been a superhero. Very…read morereasonable, super easy to work with and reasonably priced. I hope he never retires. This last time he came out after a bad freeze caused some bursting. He came out on a Saturday morning and rescued us. I'm so grateful.

Woke up yesterday morning to no running water. Well pump evidently failed overnight. Called several…read morewell pump repair companies in the Eugene area. American Pump & Spa said they had someone working in our area and could have him over in about 15 minutes. Dan showed up right on schedule, checked out the situation and said he needed one more man and some parts. They were back in about an hour and the whole job was complete by 1 PM. American Pump & Spa used top quality parts and the total cost was only 9% higher than the price for the same repair/replacement done by another local company in 2015. So, for quick response and quality work at a very fair price I highly recommend American Pump & Spa. They're my go to company for all future well related issues. Thanks Dan.

I seldom write reviews and even less frequently write a negative one. Hower after my last…read moreinteraction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business!

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were…read moreable to arrive early and they managed to fix the tub quickly.

This is our second hot tub from Hit Springs Spas of Eugene. Our first tub lasted 30 years (!). Very…read morehappy with quality products and service.

I just want to thank Scott and his staff for always giving the best customer care ever. Especially…read morethank you to Adam for patiently answering my endless questions over the months. And thank you Scott and your assistant in moving my hot tub...again! It's been almost 7 weeks since it's been out of commission and tonight I'm enjoying my spa. Some people buy exercise EqUipment and never use it and I would guess some people do that with hot tubs too. I use my hot tub three or four times a week. I'm eternally grateful for all their help over the past 2.5 years. Thank you. Thank you. Thank you. I just hope I start using my exercise equipment now!! Laura Kesten

I am so glad I contacted Brian for our jacuzzi service. We just recently moved into a new home that…read morehad an existing jacuzzi that had not been attended to in some time. He went above and beyond, was professional and got our jacuzzi up and running. He cleaned it inside and out and we could not be happier with his service. Highly recommend!

We had a leak on our water main. The service was amazing from start to finish. The way they dug up…read morethe grass to get to the leak and put the grass back was very thoughtful. I didn't need to plant any seed to cover any bare spots. Very pleased with the work.

My girlfriend had a disturbing experience with this company. On July 31st of this most recent…read moresummer, she was living in a studio apartment at Crosswood Apartments in Eugene. Just relaxing in minimal clothing on her bed, a member of Twin Rivers Plumbing unlocked her door with a key and entered. No knock, NOTHING. The entire apartment building was having plumbing issues, but they gave her no warning in this moment before they entered. She was very disturbed, as she lived alone and frequently would hang out in her underwear because it was hot outside. This was a huge violation of her privacy. Apparently the worker (white male) apologized, but unlocking without knocking on an apartment door is EXTREMELY unprofessional - and I believe illegal. I don't trust the men in this company after this experience, they should know better.

Fantastic roofing crew and manager, John. Solsken offered excellent options and quality and a fair…read moreprice. The crew was terrific and very efficient. 4 days total turnaround for some pretty steep pitched roofs. New roof makes house look so much better. Highly recommend.

I had a lot to haul away! A LOT! They came out and were so nice! they did everything I asked and…read moreas they were doing it and id​ ask how about this or that, it was "sure we will". I had a certain amount of money put aside and really hoped it wouldn't go over. I had tried to figure out what it would cost from all the estimates I received. Allscape did such a good job and was much cheaper,,so I gave them each a pretty good tip.... thank you guys. I'll be calling for some more work soon....