1. Klaus Roofing Systems of Oregon

0

Eugene, OR

Klaus Roofing Systems of Oregon

3.4 (5 reviews)
Open • 8:00 am - 5:00 pm

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6 months ago

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1 year ago

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Josh Lowe's Dr. Energy Saver - Pre-Insulation Preparations: A technician prepares the attic floor for insulation,ensuring a solid foundation for energy-efficient upgrades.

Josh Lowe's Dr. Energy Saver

(12 reviews)

Description of work: Replaced/upgraded insulation and air…read moresealed attics, basement/crawl spaces air sealed, climate controlled, and insulated, insulated cantilever floor. Went well. Crews arrived on time, were pleasant, and cleaned up satisfactorily. Asked them to come back after job was done to update a few things and they did so without any complaints. They also added several projects to our initial order and fit it in within their original schedule without having to come back later. Our basement crawl space was completely transformed from a dirt/wet rocky floor to a now useable space for storage. The attic insulation (cellulose) has made a big difference with heat/AC loss compared to the fiberglass we had and the spray foam underneath the kitchen has made the room smell better, no more temperature swings at night, and floors are no longer cold. It wasn't cheap by any means but we'll be saving on energy and overall comfort has improved indefinitely.

Updated to 4-stars: After submitting this review originally, Sean called me and took full…read moreresponsibility for the situation. They committed to improve the experience for other customers and gave me an appropriate discount for my time and inconvenience. I am grateful they are responsive and took this seriously. Thank you for your respect, Dr. Energy Saver! Previous 2-star Review: Unfortunately, this has been a very difficult experience for me to address standing water & drainage in my crawl space. I agreed to work with Dr. Energy Saver back in October, hoping to have the work done before the rains started. However, the work was just completed on December 31. The communication of the team was absolutely horrible - with each of the team members understanding that my project was at different points. I was told it was done multiple times - with the piping above-ground, and an alarm that was supposed to be installed still in the box. Brandon and his team finally got it figured out and did a great job communicating, but there was still confusion between the manager, Sean, and the office staff, who even threatened via phone to put a lean on my home, even though I had been calling and emailing them about the poor work and needing to get the installation completed. Grateful to Brandon for his work, and his respectfully addressing my concerns and caring about me as a customer. I would highly recommend him and his crew. However, the rest of the team really needs to get their communication and customer service addressed - it's very draining (pun intended) to have to manage and check the work you're paying someone else to complete.

Klaus Roofing Systems of Oregon - roofing - Updated October 2026

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