I'm leaving a review here now, though my service with them was from a few years ago. The surprises keep coming.
1. The sales staff and scheduling were professional and friendly. I chose them from three quotes I got.
2. The job got bumped up early, and they told me it would be 2-3 days.
3. The job ended up taking 2-3 weeks, and I felt like I had to be the project manager asking for updates and projections as to why it was taking so long.
4. A heavy rainstorm came before the job was finished. I was proactive in making sure that they had everything watertight before the rains would hit, which they assured me it was.
5. I woke up to my entire house leaking through every vent, water pouring down my chimney, and puddles in my garage.
6. I called every single contact I had, eventually going back to the salesperson before I got a response from the upper management in the company. To their credit they treated it as an all-hands-on-deck situation and came out to asses the issues and assured me they would switch to different staff and resolve everything. The work was all under warranty and they were responsible for any damage.
7. The next several weeks were of them fixing the shoddy work, but then the next round of problems began.
8. I'd notice leaks in certain areas during heavy rain: they'd send someone out to fix it.
9. I'd have other contractors working on other things, and they'd proactively tell me they noticed something off about the roof (missing flashing, shingles in odd places, etc.). Each time Klaus would send someone out to address the issue.
10. We went to put the home on the market, and three pages of the inspection came back with issues about the roof. At this point, I completely lost faith in all the staff to be component at all about the quality of their work.
You may have a better experience with a team who will do it right the first time, but I cannot recommend them at all. I do think I had a very inexperienced team and perhaps they were having problems finding labor, but it felt like my project was seen as a sunk cost and they were simply trying to ensure they retained a profit. read more