This is our second hot tub from Hit Springs Spas of Eugene. Our first tub lasted 30 years (!). Very…read morehappy with quality products and service.

I just want to thank Scott and his staff for always giving the best customer care ever. Especially…read morethank you to Adam for patiently answering my endless questions over the months. And thank you Scott and your assistant in moving my hot tub...again! It's been almost 7 weeks since it's been out of commission and tonight I'm enjoying my spa. Some people buy exercise EqUipment and never use it and I would guess some people do that with hot tubs too. I use my hot tub three or four times a week. I'm eternally grateful for all their help over the past 2.5 years. Thank you. Thank you. Thank you. I just hope I start using my exercise equipment now!! Laura Kesten

I've had Dan out to service my pump house 3 times now. Every time he's been a superhero. Very…read morereasonable, super easy to work with and reasonably priced. I hope he never retires. This last time he came out after a bad freeze caused some bursting. He came out on a Saturday morning and rescued us. I'm so grateful.

Dan was wonderful. I had to have an irrigation pump replaced and knew nothing about the process…read more.He responded quickly. Clearly answered all questions and made sure I understood . Reasonably pricing fair man. Highly recommended!!

We had these folks install a pool for us and from beginning to end they were a joy to work with…read more The communication and clear language was refreshing, especially when we didn't know anything about pools or the installation of them. Our lead was Ben and he had the warmest and most affable personality of all the contractors we have worked with, and the installation occurred exactly as he planned with constant communication throughout it all. We love our new pool and these guys delivered one at about half the cost of competitors!

I seldom write reviews and even less frequently write a negative one. Hower after my last…read moreinteraction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business!

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were…read moreable to arrive early and they managed to fix the tub quickly.

I am so glad I contacted Brian for our jacuzzi service. We just recently moved into a new home that…read morehad an existing jacuzzi that had not been attended to in some time. He went above and beyond, was professional and got our jacuzzi up and running. He cleaned it inside and out and we could not be happier with his service. Highly recommend!

Alright...it's been 2.5 months since the installation of our sauna and now ready to tell others on…read morethe ledge about pulling the trigger. Always been active, have own home gym and hot tub already, been wanting a sauna for years but didn't really have the room for any type of inside sauna. So my wife and I would always venture to sauna places on vacations (Archmedies Banya in SF, HAVN in Victoria BC, Connect Wellness Vancouver) and we're even using ONSEN in Eugene 2-3 times a week at 40 bucks a pop. Wife and I ventured out west 11th to Cedar Works to take a look. Walk in and see the Northstar traditional steam 5x7 outdoor steam sauna. Price somewhere around $15,000 delivered and installed (minus electrician cost). The inside design was perfect for us, top bench long enough for me (6'3") to lay down with room to spare. Staff was patient and informative leaving me with enough information to be potentially shrink my bank account by 15,000. 2-3 days pass by and I decide to try and pull the trigger. I email them asking if there was any type of left over home show discount or "bald, blue eye discount." Get a response knocking off a couple hundred using the "bald/blue eye discount" if I come down and purchase it today. Get down there quickly as to not miss the "bald/blue eye discount" and pay for it. Install in our backyard scheduled for sept 16-17th. In the couple weeks of waiting (think waiting to open Xmas presents as a kid or waiting to turn 16 to get your license, seemed like it took for freakin ever!) wife and I cleared the area and followed the advice of laying down 3 pressure treated 4x4's for the sauna to be installed on. Electrician recommended by Cedar Works contacted us and came out prior to give an estimate which was around $1700. He was great to work with and knew his job! Install day arrives, the dudes show up and do their thing and the second day while they are finished up, the electrician shows up and does his thing. All of the sudden it's done! We used it that night and every night we have been home since, sometimes multiple times a day. The sauna comes bare wood so stain is recommended to be done asap. Cedar Works recommended Cabot's timber oil and the wife went to work staining. She did an awesome job! Experience: Quality of the sauna is incredible, use is easy, especially with the app, heats up quickly, we keep it at the max temp which is 194. Daily+ use for the last 2.5 months and the sauna has performed perfectly! Cedar Works experience: Down to earth, friendly, and knowledgeable. Price was actually cheaper than I saw online for the exact same model without installation. The installation crew knew exactly what they were doing and worked fast and efficient. Electrician did quality work making the 220 line coming from the breaker box as invisible as possible . So, if you are on the fence trying to decide what kind of sauna, where it could be placed (inside or outside) you gotta pay Cedar Works a visit. I am very glad I did! It's an investment, but it's for your health and quality of life which is worth the investmen. Thanks Cedar Works! Probably have to visit you guy's again when we decide to replace our hot tub.

Good line of products, knowledgeable, friendly. They gave me advice that worked well and saved me…read moremoney.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.

I am impressed with this company. From the first contact , Jessica , who was helpful and engaging…read moreto the actual repair by Joaquin Ros, I was kept informed on the timing and project. The repair looks wonderful. I would use them again in a heartbeat.

I'm impressed with this company, both the quality of the work and the customer service. My bathtub…read morehad rust stains and scratches. It just overall looked gross. There was apparently a low spot in the floor of the tub that had caused water to collect and cause the rust. Paul evaluated it and said that they could probably level it out before putting on the finish to correct the problem. It turned out looking great! I had concerns about slipping on the new surface since I previously used a vinyl mat with suction cups which you cannot use on a reglazed tub. The woman at the office ( sorry, I forgot her name) was very helpful. I went in and could try out the various options with bare feet to see what worked. I got the mat that they sold plus had grab bars installed by Phil when he did the reglazing. Overall a good experience and a reasonable price.