Called for some sink drain clean-ups that I had botched putting back together. Baxter's had a pair of plumbers at my house at 11. I was glad to see one of the plumbers was an older, experienced journeyman. (One time I got two youngins' from Baxters and things went a bit sideways). This time, the two knocked the work out in about 30 minutes. Two sinks flowing better than ever. Including their cleanup time, billing, and my payment, the entire process took 40 minutes. Reasonable pricing. read more

Outstanding Service! We had a 78 year old main line, connected to three properties - collapse. They made all NEW separate functional sewage lines! From first initial call, to check in a week after of Completion. They were outstanding! Easy to work with and Amazing customer service. Onsite, we had the pleasure of Scottie and Jake working our project. They went ABOVE AND BEYOND! From my daily concerns, to there very thorough understanding from start to finish. They were VERY thoughtful of my precious plants & backyard. They went above to ensure it was done right, and NOTHING was accidentally broken. A week after the project was completed. Scottie reached out to ensure things were going well and we were pleased. With a small request on our part. It was done! I cannot say, Thank You enough to the Baxter Team! I highly recommend them. If you want a honest, trustworthy team to get the job done. Correctly and professionally. CALL BAXTER! They are on YOUR side. -Centennial Blvd. read more

Baxter Plumbing & Rooter are AWESOME!!! We made an appointment, given ETA, received a courtesy call 'they're on their way' and they brought equipment ready to work, and did a terrific job on our gutter drain issues needing cleared, and finding our drain lines weren't connected to the street but are setup as a 'dry well system.' (The gutter installers had left off one drain spout due to plugged drain hole and all rain last week went into one dry well creating a very small bubbling brook :)) Thank you to all, Brena in the office & the experts, Scotty & Lenny for their great service and expertise! I highly recommend Baxter Plumbing & Rooter for exceptional work at a reasonable cost! Five Stars read more

We hired these people to fix our water heater after getting a recommendation from the wonderful folks at Coastal Range who help us out every single time we have an outdoor water issue. They showed up quickly, showed us what the problem was & fixed the problem & didn't charge us an arm & a leg. Super helpful & we were happy. read more

We had a major issue with sewage line for our whole building, and Baxter plumbing found time for us on the same day. We had a plumber come on the day before, and he couldn't resolve the issue all the way. Scotty, who did the worked had to play detective and find where the line was blocked. Using his camera and detector, he found it and also helped us find out the culprit to this consistent issue. I swear Scotty was so jazzed to have solved it; I was even happy for him. Great crew, great business. Price is fair, and they get the job done read more

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Needed a drain blockage cleared, called 10 different companies no luck . Baxter said we can be there tomorrow and they were.Travis the drain tech was great, I mean he was great!!!! Located the drain line and had it cleared and draining in a short time. Made some great suggestions kinda of a just in case this happens again. Kelly in the office was very helpful get the appt set. Pricing is more than fair. I highly recommend Baxter Plumbing!!!. read more

Fast response and reasonable rates. Came out and fixed a leak (actually more like a fountain) that our irrigation guy put in. We called our regular plumber and they didn't respond - I remembered the dachshund on their truck around town and got them out in less then two hours. read more

I manage an apartment complex in Eugene, had a gross drain clog in our trash room! Called Baxter, they were able to come out the same day and fix the issue! Jack and Clay were so kind and knowledgeable, they fixed the issue in record time! Very nice guys! I would use them again any day! Great company, great service. read more

Excellent service, great communication! They came out the next morning and were so professional and organized, I was amazed! And best of all took care of the problem! Paul and his assistant were great! (Oakridge area, toilet repair). read more

A small pond was forming infant of my 32 year old home, The pressure reduction valve on incoming water line had broken, I had to turn off the water supply spigot util valve could be replaced, Every local plumber was booked 10 days out, My renters were going crackers that they had no water, Baxter plumbers was on the opposite side of town and could be on site in one hour, Noah cleaned up the site, replaced the pressure valve and had the water glowing in 2 hours, I will use Baxter from now on. read more

Called them for an issue with our water pressure. The first visit they did a flush on our pipes which didnt really fix anything, and we ended up paying full price ($600). Second visit- they came back to finish the job, and didnt charge us a cent. They were ethical, fair, and did a great job. We plan to use them again for future projects. read more

Update, it's only been 2 weeks and my line is starting to have trouble again.... I think that because you guys were so adamant about the person on site ( a kid, no less) "saying" its ok".... unprofessional!, Should come out and fix the line that is now showing signs of clogging. The guy you bought out would've been a lot more professional. Thanks for nothing. read more

I've used Baxter for years for everything from basic plumbing needs to water heater installation to rooter service. They are always on time, the people are very friendly and give quick service. If you need a plumber for anything...this is the place to call. read more

I needed a last minuet Plummer to hook up my water line and dishwasher. This company's price was average how ever the quickness to be able to do the job was amazing. I called them on Friday and they came the next Monday! The men are very friendly and clean about their work. I asked if they could I stall my sink and soup dispenser even tho it wasn't on the job list with no hesitation they said of course. HIGHLY RECOMMEND this company!!! You won't retreat the service you get. read more

Because Baxter did a great job on my first problem, I asked for an estimate to install a code-compliant backflow preventer and whole-house on/off valve. The bid was timely and competitive. I also asked that they install a Rachio wireless flow meter that isn't well known yet in this area. The owner, Michael, and his team took the time to make sure it was installed per the directions from the company. During the installation Aaron and Cooper were very professional and courteous to me and my wife. I am very happy with the work from Baxter and recommend you check them out for your project. read more

One of the employees was very helpful, enthusiastuc, and friendly. Wanted to go the extra mile.

This is a declaration of how poorly I was treated by this company, its lack of professionalism, and what I believe to be was an attempt to 'milk' this job (aka over-charging) for all they could get. I would never, ever recommend this company to anyone. Two words best describe my unfortunate encounter with these dubious people: HUGE DISAPPOINTMENT. I had two previous estimates on how to fix a leaking pipe under my home so when the con-man, Eric Ostrander, showed up wearing shorts/dressed casually with his very young (22?) assistant it was not a good first-impression conveying expertise. He had the boy crawl under the house with a very dim headlamp. The kid couldn't figure out what was wrong so Eric went into the bathroom and told me he had to tear out a wall to get at the piping into the bathroom. First I'd heard of such nonsense. He was rude, abrasive and unprofessional. I won't go into the deceptive harshness I encountered in dealing on the phone with the office manager, Tracy Strode, what a b*tch. They told me they charge $155 an hr. and they clearly aren't worth it, let them cheat you for half of that. If you want to get ripped-off then use this disreputable company; you will get what you deserve for not heeding this advice. And if you do encounter problems with Baxter's report them to Oregon's Construction Contractor's Board. Or if they do shoddy work and/or overcharge you for unnecessary repairs sue them in small claims court. POST SCRIPT - Tracy Strode replied and I tried to get my reply to her fictionalization of what happened added on Yelp but not to be so I had to supplement with this edit. She is lying as I have both an email and phone message from "Tracy". You can add dishonest business practices to Baxter's. As for Eric the Terrible Plumber again Tracy falsifies what happened. Eric never explained anything to me and he never diagnosed anything other than turning on the faucet for about 10 seconds, it was both sad and insulting to have him in my home and realizing I was being scammed. Again, avoid this unscrupulous business!!!!! I needed a shower after they left to wash off the slime I was contaminated with from their trying to defraud me. read more

Had a horid smell coming from the crawl space. Got a referral from Priority One and gave these folks a call. They swung by and took a look. Thought maybe we had a cracked pipe or some septic issues. They were nice, clean, and very knowledgeable. Identified the issue as the smell of dead rodents..thanks local cat for putting them in my crawlspace. I sealed up the access point, and thanked them being honest. He also took a look at our fixtures and pipes to make sure we were all ready for the season. read more

Updating the review... still more problems with the brand new water heater Baxter installed, no hot water 6 months later. They don't know what is wrong with it and turned up the thermostat when they came out instead of doing anything to fix it. Now it's still broken, still no hot water, and they won't come back out for another week!!! That'll be two weeks total with cold showers and a 6month old heater and no guarantee that they'll be fixing it then either. These people seem like they just don't know how to do their job. Beware of Baxter water heater jobs... they aren't the people to help. read more

We had a shower valve break on us which necessitated taking out a common wall to get to. Once inside, we discovered a complete mess and we called Baxter to fix it. Their plumber was prompt, very friendly and efficient. He fixed it properly and quickly and came in a hundred dollars less than the estimate. Overall an excellent experience and highly recommend them. read more

I called the Baxter office at the end of my 3 hr window time to see what happened to the plumber for an estimate for the job. I told the girl in the officeI, I got called to my neighbors house to help her, in the meantime, during that 20 min period he came & went. I asked the girl what happened to the plumber she said, he came & went already. Why didn't he call me, leave his card? The girl & another female associate in the background both agreed this was my mistake, I should have been at home. Never got asked as yet if I wanted to reschedule, they were on a negative fault. I said that's it, bye. read more

We had a major leak under our house. Baxter sent out two men that were fast, courteous and really efficient. They got the leak fixed in just a few minutes! We will be using them again should we ever need a plumber in the future. read more

Colby had the expertise and took the time to finally repair the toilet that had intermittently been leaking around the base - which last time was supposedly fixed by another company. That company never took the time to research what was really going on. Colby arrived on time and the price was very reasonable to finally fix the problem. Second time using Baxter Plumbing and highly recommend. read more

Montana was amazing, extremely professional and very courteous. On time with both the estimate and putting in our gas line split for a range and fireplace. We will book Baxter Plumbing for ALL of our future plumbing needs. Thanks to your entire team! read more

I got four bids for an electric hot water installation in my home, and Baxter was the highest by $500. Shop around!

Having called several other plumbers to correct a septic hookup issue, I was Wowed from the moment I spoke to Emily on the phone, through the completion of the project by Travis. I couldn't give a stronger personal recommendation!! read more

Quick turn-around to a water leak. The kid (early 20s) they sent out was knowledgeable, friendly, fast and the fee was reasonable. I will be using them again. read more

They arrived as scheduled. Explained the problem I was having. They fixed my plumbing problem. The cost was reasonable. I would use them again. read more

Travis at Baxter Plumbing saved the day for us! We had a clog in our mainline to the street that needed immediate attention. Baxter was able to hop right on it -- on a late-Friday afternoon, no less -- and clear the blockage. Both Travis and the gal who scheduled the appointment were friendly and professional, setting clear expectations on what to expect on the timing and costs. Thanks, Baxter. read more

I had a generally really helpful time with Baxter. With a scheduling challenge. Pros: I called about two weeks ago to schedule an inspection of a drain. They were accommodating and thoughtful with their over the phone customer service. Specifically they asked detailed questions about what I thought might be the issue, and then made sure a particular piece of equipment was available when the tech was scheduled, so that they would not have to come out many times. We had to reschedule a couple of times because of my schedule once, and once because of equipment they needed. They were generally very responsive and thoughtful with communication Cons (and why I cancelled on them): We had landed on a 3 hr timeframe this morning. When no one showed up or called me, I called right after noon to check in, and it seems I had (a) been scheduled for the afternoon (not true because I am methodical about calendarization), which it is possible that they changed but did not let me know, and (b) when I told the Customer Service Rep they had scheduled me for a 3 hr block in the AM the person on the line said "we don't schedule timeframes" - which is fair if that is true across their reps, except obviously they had scheduled a 3 hr time frame on my calendar from previous conversations - so the story did not seem straight to me, and I felt very disrespected - as if I was in the wrong. Any company that starts with the assumption that I am in the wrong is not a company I want to employ (just to be clear, sometimes I (the customer) am in the wrong, and I may even have been in the wrong this time around :) , but the assumption from the beginning, and the attitude that I am in the wrong without much listening- that is why I dropped you Baxter, and this review.) read more

I have been using these folks for both residential and commercial work and after a recent experience I am baffled and outraged. Thier phone support has always been deplorable, a job they performed some time back was botched and required them to come back out to remedy, and most recently we were nearly run off the highway by what we believe to be the owners truck. With his horn blaring, and speed greatly accelerated, they aggressively pushed us off the highway in a violent way. It was so serious we had to log a complaint with the sheriff's office but unfortunately we did not get it recorded. I've been using these folks since 2015 but with all of this taken into consideration, no more. read more

My mom needed a plumber and doesnt have the internet to do some research. I found them on Yelp and like their ratings and referred her to them. She used their service and they were excellent. They were over and doing an estimate within 2 hours and completed the work within 72. They were super awesome to her and really nice to her crazy little dog. The work was everything she was looking for and within her price range. read more

I have used Baxter now on multiple occasions. We had a pipe break this weekend for our water heater and were without hot water for the last 2 days. I left a message with Baxter's answering service on Sunday and they called me immediately Monday morning at 7:45 to schedule a service call. They had a repair crew at my house by 10. The crew was courteous, fast and efficient. The price was completely reasonable. I couldn't be happier and I'm happy that called Baxter before and will continue to do so in the future. We highly recommend Baxter Plumbing ! read more

They were very expensive and on top of it all they used old pipe fittings on a brand new Hot water tank and it leaked all down stairs. They had to send their guys back out to fix it. read more

Accidentally dumped a bucket containing cleaning rags down the toilet, and called another (high yelp review) plumber out, who failed to clear the clog. Travis from Baxter Plumbing arrived exactly on time, was kind and courteous, and not only did he clear the clog, he double checked (unlike the previous plumber) to make sure all the house water was draining properly. To top it off, he did a great job cleaning up after! Thorough, knowledgeable work, at a price that wasn't that much more than the previous guy (who rushed the work, didn't have the proper equipment, and failed to fix the clog). Baxter Plumbing will be the next plumber I call, should in need more work in the future! read more

The water line break was fixed with the best materials and the two young guys who came out were excellent. Pesonable and knowledgeable and efficent! read more

Had a break at our meter box. Called several plumbers and connected to their voicemail, which is not something I like. When I called Baxter, a real person answered! She said they would have someone out in 2-3 hours. Their Serviceman arrived an hour early, quickly fixed the leak in an efficient manner, and was on his way! I am very impressed! I would recommend them again in a minute! read more

It's always such a pleasant surprise when you find a good service, and Baxter has proven to be just that. I called them out when a "minor" remodel proved a tad bit more difficult when the walls of a closet I wanted to move hid piping. The office staff was polite and able to get me on the schedule quickly. Aaron came out, spent a good amount of time discussing options and telling me what prep-work to do, later came out again and once more provided more advice by phone - all without charge. When he and an assistant came out to actually complete the work a week later, they were polite, did the work quickly and well, explained what they'd done clearly, cleaned up before they left, and the final bill was less than expected. Fantastic service all around and I highly recommend. read more

We had excellent service from Scotty...very professional, patiently explained problem (several times) and did the job quickly and thoroughly. We are so pleased with service that we will call Baxter's for any plumbing issues we have in the future! read more

I first started using them when they were Cascade. I like the plumbers which is the only reason they didn't get one star. HOWEVER, in August my plumbing suddenly went from old and eh... To VERY BAD. I mean toilet backing up into my shower bad. I called them, they ran a camera, I paid them they said they'd send an estimate. I called back to accept the estimate, they ran a camera again and repeat. Matter of fact, we repeated this process about 6 times. Each time the lady in the office said they'd A) come hydro jet or b) were coming to fix the problem yet the plumber would show up with orders of running a camera down the line.... AGAIN. Finally, the 6 time I broke down and cried because I've paid them THOUSANDS of dollars to still have no working plumbing in my house.... She says this was to manipulate her husband because the last two times we didn't pay in full and paid the second payment late. It wasn't. It's February. I haven't had a working toilet or shower since August. I only kept using them because of the reputation of the company they bought out and I trusted the plumber, plus they're one of two plumbers I've found that will service my area. At this point, I'd rather YouTube it and fix it myself than use their service. Still, I can't say that they are like this with everyone and as I've mentioned, the plumber is kind and tried to help every time. Had he been sent out in regards to the estimate I was calling them for, I'm sure he would have fixed the problem. Meanwhile, it seems, wife forgot this was a business call, not a personal call and decided to waste his and my time sending him out here without the actual requested order. I even at one point specifically said, NO CAMERA. JUST REPLACE THE LINE, IT IS OLD AND NEEDS UPDATED ANYWAY ... Guess what... He came and ran a camera and I got charged 700 bucks. Maybe I'll find a plumber before the year mark hits.... All I know is I highly do not recommend them for services outside city limits as they seem to just Nickel and dime you. And also, I refuse to pay them anymore money to smell like a heathen. They're lucky I'm patient and the prior owners had a good reputation or I'd have quit the first time they did the opposite of what I requested. read more