Had a great experience with him!! Needed a day of quick fix and he knew exactly what to do and we…read moredidn't feel overcharged. Very friendly and confident in what he does, in the best way. Not cocky just he knows his stuff.

Plummer was running a little late but called and let me know earlier jobs took longer than…read moreexpected, so good communication. Plummer was friendly and knowledgeable We had a problem turning water on after new water heater installed. Plummer came back to fix it right away (we should have checked it before he left but he should have too). Work was reasonably priced and bid was accurat.

Called this morning at 7am and left a message with my plumbing problem…read more The job was completed by 2:30pm Big Thanks!!!

Chris trouble shot the issue and successfully implemented the solution in our first visit. He…read moreexplained my options and the costs clearly. Chris was very respectful and patient when he explained things to me. We're very pleased.

The Underground division of Kevin Cohen Plumbing came out to install my back ordered double check…read morevalve to my water meter & mainline. Cole & Pedro, reconnected the garden hose bib line to the water system too. The back fill, leveling the valve boxes & good restoration area was nicely accomplished. Thank you, again a job well done.

The part that was replaced failed within a year. Brass valve fitting cracked. Called and reported…read moreon Friday night and Saturday. No call from them until Monday. Lots of water lost. We tried scheduling another major repair after the initial work a year ago and the communication from the front office receptionists was absolutely horrible. The front line of a business needs excellent communication or it suffers. Glad they honored their warranty and 5 stars for the tech who did the repair but won't be calling for any future work. 2 stars for overall experience.

We hired Ready Rooter to send a camera through the sewer line of a house we were purchasing, which…read moregave us peace of mind that everything was working properly. They were available in short order during our option period, showed up right before n time, and charged us $250. We had Chapman Plumbing out afterward to flush our water heater and do some minor plumbing repairs. It was about a week before they had a plumber available, but he showed up in time and did a good job. Their pricing seemed a bit high for this service, but the work seems to have been done well. The two companies are under the same umbrella, so you just call one number to schedule.

Made what felt like a racial comment. Being a Hispanic male I feel being told "no Agua" when I…read moreclearly speak fluent English is very unacceptable.

Our Alpine‑installed Lennox HVAC system failed after only five years when the compressor motor…read moredied. Even though the part was fully covered under warranty, Alpine insisted we pay for the labor, $1,100 in refrigerant, and the $125 service fee. When I questioned the charges, they simply threw the warranty at me and pointed to the line saying refrigerant isn't covered -- as if that excused a failure that shouldn't have happened in the first place. Their original bill came to $1,750 for a problem that wasn't ours to begin with. Being charged for someone else's mistake just doesn't sit right with me. I asked multiple times for the service manager to call me so we could discuss the charges. He didn't call until two weeks after the repair was already completed. He claimed he had called several times, but after checking my call log, he had only called once -- and didn't leave a message. If you're looking for a company that stands behind their work and communicates honestly, you may want to look elsewhere.

Had alpine come give us a estimate on replacement of heat and air and was told that we were going…read moreto get our ducts cleaned for free. We'll after we had the system installed they said oh that's a 900.00 cleaning and sorry but we are not doing it! (After we had a 17,500 system installed) we won't be using alpine again! Don't like liars!

Jim came to my rescue on a Sunday morning... he's very friendly and fixed my pipes with a smile on…read morehis face!!!! I would definitely recommend him to everyone I know!!!

Outrageous! This company charged me $450.00 to check my tankless hot water tank!!! This is…read moretotally unacceptable because the parts are very inexpensive and the process of cleaning a removable filter does not require plumbing expertise. This is nothing more that price gouging and corporate misbehavior. I am 75 years old and this sets my budget back for months! Shame on you Pacific Plumbing of Eugene.

Initially we were struggling to find a company who works on ground source heat pumps, aka,…read moregeothermal. They do work on such a system as ours so it was an easy call. They were very responsive and checked things out. made recommendations and then offered a bid. We did get a second opinion and their work would have meant tearing out a wall to fit the compressor they used. So, we used Comfort Flow. They were professional, knowledgeable and hard workers. The job was very complex requiring electricians, plumbers and system skills and knowledge. This messy situation also occurred during late fall and because of delayed transport we had no heat. They supplied us with great space heaters. Overall, it was a complicated Job well done. Second time with them, we needed a ductless heater/air conditioner for our VRBO. Their salesman came, checked the space, made a recommendation and - voila! The job was done and completed in a day. The results are just dandy! They are a fine and responsive business who actually call you back and get the job done!

We had many issues with this company that helped in building our home many years ago. One of their…read moretechnicians came out when our heating broke down, supposedly fixed it and yet turned a capacitor upside down so it would cause problems later. A friend of ours who knew about heating a/c systems, caught the issue and we got a refund from Comfort Flow for that visit. We are now in need of a whole new system and the current heating a/c company we are using (not Comfort Flow), has noted the original wiring was done incorrectly. Our system was set up to fail as Comfort Flow used wiring for a smaller system than what they gave us. Looks like they were hoping for more paid visits from us as customers. I hate to say it, but they do not have a good track record with us and now I see our original set-up was designed to have issues. Stay far away from this company.

Called for some sink drain clean-ups that I had botched putting back together. Baxter's had a pair…read moreof plumbers at my house at 11. I was glad to see one of the plumbers was an older, experienced journeyman. (One time I got two youngins' from Baxters and things went a bit sideways). This time, the two knocked the work out in about 30 minutes. Two sinks flowing better than ever. Including their cleanup time, billing, and my payment, the entire process took 40 minutes. Reasonable pricing.

Outstanding Service!…read more We had a 78 year old main line, connected to three properties - collapse. They made all NEW separate functional sewage lines! From first initial call, to check in a week after of Completion. They were outstanding! Easy to work with and Amazing customer service. Onsite, we had the pleasure of Scottie and Jake working our project. They went ABOVE AND BEYOND! From my daily concerns, to there very thorough understanding from start to finish. They were VERY thoughtful of my precious plants & backyard. They went above to ensure it was done right, and NOTHING was accidentally broken. A week after the project was completed. Scottie reached out to ensure things were going well and we were pleased. With a small request on our part. It was done! I cannot say, Thank You enough to the Baxter Team! I highly recommend them. If you want a honest, trustworthy team to get the job done. Correctly and professionally. CALL BAXTER! They are on YOUR side. -Centennial Blvd.