I seldom write reviews and even less frequently write a negative one. Hower after my last…read moreinteraction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business!

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were…read moreable to arrive early and they managed to fix the tub quickly.

Our inground pool was ready for some maintenance after 13 great years. Darold replaced the…read moreautomatic pool cover and lubed the tracks, replaced the pool pump motor, the gaskets on the slide, the sand in the filter. Our pool is ready for the season and looking just like new! Prices were very affordable and the work quality was great. Sam in the office kept me informed on material arrival and schedule. Appreciated working with a contractor that cares about their work and has years of working experience. I would recommend Mountain Man Pools for anyone who has need for service on there pool.

Finally, someone I can trust to keep our spa in good shape! Darold stuck with the job until he…read morefound and fixed all the problems with our 8 year old spa. Now it's back in good shape. He is very resourceful and conscientious.

When you are at your wits end with the pool & the store can't help- (but keeps selling you the…read morewrong thing with the wrong info) call Eddie. Seriously- we spent buckets of dollars and hours of frustration to get mis informed by the pool store - Eddie came over, schooled us right, gave Excellent, clear, CORRECT, information & now the pool is good to go. He'll give you the straight story, no commercials, no selling- just the help you need. He was available by text for follow up and reassurance & is the hero of our household! He may have saved my marriage as well as our summer swimming season. Kudus.

From the owner: Founded by husband and wife team, Eddie and Larissa Holt back in 2010, we're a professional Pool…read moreCleaning and Repair Service that's proud to offer our services to clients throughout Lane County, Oregon and the surrounding area. Great service begins and ends with experienced and friendly professionals. We aim to not only meet your needs, but also exceed your expectations of what a dependable Pool Service company can be. We are a licensed, bonded and insured Oregon contractor (ccb#192472) with over 20 years of commercial and residential pool experience. Eddie is also a Certified Oregon Pool Technician (cpt# OL12135413834) and can diagnose and repair many of the problems a pool and spa owner may encounter. Eddie is also an honorably discharged veteran who served in the U.S. Coast Guard and the Army National Guard.

Good job, easy to work with, and affordable. Going to hire him again…read more I don't have anything else to say

Christopher is responsive, courteous and efficient. If you want honest work at an honest price,…read morelook no further, he's your guy.

I have had totally great experiences with Schaefers. They were helpful with maintenance advice…read morebefore I bought a new hot tub. When I realized I needed to replace mine (along with buying a wood stove insert) Eric came to my house and spent 2 hours discussing options with the pros and cons. Sam also came out and gave me an excellent lesson on the hot tub. I decided it was definitely worth the money to purchase a new hot tub and wood stove from them as I know they will help should any issues arise. Mo is excellent to work with and was even forgiving when there was an issue with my check. I highly recommend this business!!

Schaefers Stove & Spa is a gem! Every time we're there, we are greeted with a smile and get…read moreexceptional customer service and maintenance for our jacuzzi and fireplace. We highly recommend this quality business.

Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!

Excellent customer service! When assistance was needed they were prompt and helpful. Thank youread more

I have had an opportunity to work with several hot tub/spa businesses and repair services over the…read moreyears. I have used Poolside Jan's for 15 or more years. My experience has aways been very positive. Today, Poolside's spa technician visited me on a serives call. He was on time, professional, very knowledgable and courtious. He diagnosed the problem quickly and repaired just as quickly fixed my spa. What a nice experience with a hometown business (again).

Norma Jean helped us out immensely. Our tub is old and had been down for a couple years with…read moreseveral issues. They got our spa up and running in no time at all. Very nice and efficient. I'm very grateful for them.

I could not say enough amazing things about these guys. They kept in contact with me during the…read moreprocess of purchasing the tub and then going to get it. I absolutely under no condition would I go through Jan's pool side in Newport and these guys came to my rescue. I got a marquis hot tub from cedar works in Eugene, had it delivered by blue water. Professional, kind, fast an amazing company for sure. Thank you blue water for your amazing work!