Ryan was able to work us into his busy schedule and did an absolutely awesome job on our kitchen…read moretile backsplash. He is professional and provides quality work that can only be gained from years of experience. Thanks again. We really appreciate your hard work and experience!

Carter Family General Contractor took my friends $10,000 down payment and never followed up with…read morepaperwork (copies), updates as to status of project and GHOSTED HER on ALL FOLLOW UP PHONE CALLS. I have contacted local news stations asking them to do a piece on them. Will follow up with Better Business and file a complaint at bbb.org.

We had a leak in our shower in our master bedroom and took advantage of the opportunity to make the…read moreshower larger by expanding into the walk in closet next to it. It turned out even better than we had hoped. Rob and his crew were great and did such a great job. When we contacted them, every contractor in town was booked out a long ways. Rob was also but did come do a bid for us when a lot of the others either wouldn't or were 4 months out to just do the bid. We are so glad he did because they handled everything professionally, kept us up to date on progress and did a fantastic job. We highly recommend them and will use them again in the future.

WARNING: Hire at your own risk---YOU HAVE BEEN WARNED. My property manager in Eugene, OR, uses this…read morecompany for remodeling and major repairs, because the maintenance manager has a very close personal relationship with the owner of Ministry Construction. (It's a serious conflict of interest but I won't discuss the details here.) Unfortunately this outfit was chosen to remodel the bathroom in one of my rental units and did such a poor job that I had to hire a second contractor (Trinity Construction, and they are highly recommended) to redo much of their work. And their price was about twice what it should have been. WARNING: Hire at your own risk---YOU HAVE BEEN WARNED.

Review for David Craig - Innovative Underground (Eugene, OR)…read moreAfter eight years of living with a stubborn drainage problem, I had nearly given up. Two of our roof gutters fed into a 65-foot underground line that was supposed to carry rainwater to the street -- but something deep under our concrete walkway and patio was badly clogged. I spent months working with two different companies, each promising solutions that never worked. After four costly attempts, I still had overflowing gutters, water pooling near our foundation, and a growing sense of frustration. Then I called David Craig at Innovative Underground, and everything changed. From the very first consultation -- which was detailed, thoughtful, and worth every penny -- David impressed me as a creative idea-guy with vast experience and true integrity. He looked at my situation and saw several possible paths to success that I never would've imagined. His final design was simple, smart, and permanent: a trench and a new piping system leading to a pop-up emitter, placed well away from the house to disperse roof runoff safely. David was on-site the entire day with his assistant Jay, personally ensuring that every connection, slope, and joint fit ideally. They worked cleanly, efficiently, and with genuine care for my property. It's rare to see that level of professionalism and craftsmanship today. The results speak for themselves: both gutters now drain flawlessly into the new emitter system, even in the heaviest Oregon rain. The stress and worry that consumed me all summer are finally gone -- replaced by real peace of mind. David is honest, caring, innovative, and thorough. He offers options rather than pressure, listens rather than assumes, and brings decades of experience to every decision. Whether you hire him for a whole project or just a consultation, his insight is worth your investment. I highly recommend Innovative Underground to anyone facing drainage challenges. David Craig is exactly the professional you hope to find -- ethical, experienced, and genuinely committed to solving problems the right way.

David and his crew are very reliable. They do the job you asked for and I'm always very pleased…read morehiring him. He and his crew worked on our vapor barrier under our house when we first purchased it. We were very pleased with the job he did then back in 2019. We hired him recently to fix a cracked ceramic sewage pipe, they installed a drain out and a new pipe. They did a great job, and I recommend them highly. David is a very easy-going and professional person and easy to work with. I will hire him again for any work that needs to be done "under" the house . Troy Krusenstjerna.

Jerry did an amazing job painting our home. He took care of all of the details from pressure…read morewashing to prepping and painting. He does quality work and is easy to work with. Jerry communicated every step of the way and in just a few days, our house went from dated to updated. I would definitely work with Jerry again!

Empty 3 bedroom rental needed complete interior painting, ceilings, walls and kitchen cabinets. Got…read morea reasonable bid, comparable to other contactors......from there, just downhill. Some work done poorly, work took forever and then never finished.....this company took time off to do other jobs, then quit and left some of their stuff behind for me to clean up. During this time, their license and bonding was dropped. They might be OK for a small job, but nothing comprehensive. Assistance help was poor and not professional quality.

This company installed engineered hardwood in our townhouse in stages over the last 10 years. When…read morewe moved into a manufactured home in November 2025, we needed to replace the carpet but could no longer afford hardwood. Because we trusted this business, we decided to see if we had other, less expensive options. Kurt and Julie helped us find a quality laminate that didn't break our budget and brightened up the home beautifully. It's easy for us senior citizens to keep clean, too. A special bow of appreciation to Mitch, who did a terrific job on the new baseboards -- he painstakingly fine-tuned the places where new baseboards met old -- and was a true pleasure to have around. Even our dog liked him! If you want the job done right, these are the folks to contact.

My partner and I just purchased our first home and wanted to replace the carpet with hardwood. We…read morehad Kurt and Julie come out to take measurements and get us an estimate and they were great! They were very friendly, worked quickly, and explained everything to us. We got an estimate a few days later and agreed to have New Dimension do the work. We approved the contract and paid the deposit and they ordered the wood. We ordered Brazilian cherry solid hardwood that we wanted finished in place. We wanted it to match the existing wood that part of the house had and they got it pretty close! They started work on October 8th and were completely done with the floors the 20th. We ended up having them replace the baseboards too because we wanted something that looked nicer, so we got another estimate for that and they got to work. Brandon was the main guy doing our floors. He was very nice and honest and communicated with me regularly to let me know how everything was progressing. We got the existing floors refinished at his recommendation and they look amazing, so much better than when we bought the house! There was a small issue with the first round of sealing the existing floors and Brandon let me know immediately and fixed it for us, which did push our move-in date a few days but ultimately wasn't a problem. He also gave us a recommendation for which product to use to keep our floors clean and in good condition which I'm thankful for. Mitch took care of our baseboards and was super nice. He worked on his own and was very efficient, fixing things as he found them and asking me questions when needed. We were living in the house by the time he got started but we just stayed out of his way and made sure he had what he needed. He was very friendly and helpful and we loved having him around. Overall we had a fantastic experience with New Dimension. Julie was super nice and called me to update me regularly, and their employees were all great. They're coming back in January to replace the carpet with wood on our stairs and we are looking forward to it. We highly recommend going with New Dimension if you are looking for a flooring or baseboard upgrade!

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

Shannon completed a masterful job in refacing our old fireplace with a beautiful porcelain tile…read morewhich my wife chose to blend with our family room decor. Shannon was very fair with his quote and completed the work on schedule. If you are seeking a competent, reliable, and meticulous tile installer, Shannon is your guy! I found him using Yelp, and he's the real deal.

We hired Shannon based on positive reviews on Angels List to tile a backsplash in a relatively…read moresmall kitchen (I am a member, so a similar post is up there as well). I had planned on doing it myself, but decided having an expert who could do it faster, better, and with less mess would be less stressful, and I am so glad I did! Shannon was friendly, skilled, and professional, completing the job on schedule and at the quoted price. We appreciated his relaxed demeanor and his excellent communication skills (he responded in a timely manner by either phone or text, the latter initiated by us), and the backsplash turned out fabulous! If you are looking for someone to tile, don't hesitate to call Shannon. He does excellent work at a fair price, and the result is worth every penny!

I highly recommend this company. They have a good selection of both flooring and tile in their…read morestore with reasonable prices and did an amazing job installing flooring throughout my home and also tile backsplash in the kitchen. They were always on time, very professional and friendly.

Did not choose PNW - bought flooring from Lumber Liquidators and this is who they sent out. Waited…read morea week and had to track them down to get measurement. On day of measurement had to call them when they weren't there and was told that they were looking at the wrong day on the schedule (they did come an hour late). Paid quote in full to get the install booked. Then had to track them down again to get on the schedule. We had no intention of including removal of our old floor, but Kevin asked if we would like them to rip out the old floor, so we said that would be great. Somebody else showed up to do the install (Nick?) and he refused to pull the old flooring, called and told me I had to take it down to a lab and have it tested for asbestos, then call them back and reschedule. Again - they offered to remove it, otherwise it would have already been up and ready for them when they showed up. Now Lumber Liquidators wants to send somebody else out, but because of these yahoo's we need to have our house inspected and certified free of asbestos - AGAIN THEY OFFERED TO REMOVE OR THIS NEVER WOULD HAVE BEEN AN ISSUE. DON'T USE THIS COMPANY - now we have to reschedule our contractor, our electrician, and our plumber who were all set to show up the rest of the week - Thanks PNW for taking forever to get out here and then leaving the job-site and adding another month to our remodel if we are lucky enough to get everything rescheduled.