The main guy i forgot his name i can't remember he's a great help didn't charge me for a diagnosis…read moreon my car he also very friendly he got to my car the same day a gave me the reason for my oil leak.

I've exclusively used Ross Auto & Tire since I moved to Dallas over 10 years ago, and they've…read moreworked on two different vehicles of mine (350Z & BMW X3) as well as my wife's car. They have taken care of everything from regular maintenance items like brakes, oil changes, state inspections, and tire work, to more indepth issues that needed full diagnostics and repairs. After dozens of transactions, I've had nothing but amazing experiences. Easily the best value in town, and customer service so good that I've come back all these years.

I took my F-150 in for brake issues. I spoke with Kyle on the phone, who was VERY helpful, who…read morelistened, made recommendations, and provided a ballpark estimate. Kyle was just as pleasant and friendly in person when I dropped it off. He called me throughout the repair process, updating me on other issues found, and never pressured me with "doom and gloom pressure that it had to be done immediately. I gave the okay to proceed. When I drove it home, I was amazed at the difference. I had no idea how bad my truck was handling before Kyle repaired it. It's like driving a new vehicle. I can't recommend this business enough! If there were more stars to give, I would. I will DEFINITELY be a repeat customer for any automotive needs. A highly capable, reliable, and honest mechanic is a very good person to find.

brought my infiniti here for a busted water pump they were amazing at communicating with me and…read morekeeping me updated on everything...even stayed open late on a friday so i could come get my car! 100% recommend

These guys are great! Been here multiple times with tire problems and they fixed it right on the…read morespot and got me rolling. But I had a problem with my canister purge valve this trip which I made the mistake of bringing it somewhere else first. My car was in and out of this other shop for a good 2 months. They could not fix it and I was so angry they finally refunded everything. Just last weekend I brought my car in to Collett and they fixed the problem in 2 hours and half the price! 100% recommend!!

After posting my original review the store owner reached out to me. They gave me a partial refund…read moreon the tires and were very respectful about it.

Amazing service got done within a couple hours thank you Tony and your guys work I would…read moredefinitely recommend his work to other people to go to his shop to get the work done that you need i would definitely be coming back here

12/5/25 *EDIT/UPDATE : I just had to take my 2008 F150 back in for some front suspension and…read moresteering noises this week and got her back today (in only 2 days! ) Tony did the front end overhaul with OEM & MOOG parts, and also both front hub bearings (brake rotor assys. on my model.) He also sent it out for a Ft. End Alignment. His prices were a bit lower than his original estimate and now it is quiet, drives straight, and the steering wheel is perfectly centered. I can not ask for any better than that! He also took into account that I am a Senior and gave me a 10% discount. I'm very happy, as I always am when I leave his shop. - Thanks again guys! - Mike O

I've used TLC a couple times now for two different vehicles. In both instances, Ken was great to…read morework with. He called with updates frequently, clearly laid out options and pricing, and was extremely transparent. They were able to solve our problems quickly and at a fair price. Happy to have found a reliable place to take our cars in the neighborhood. Highly recommend them.

Transparency is very strong at this shop, I've been here twice and both times and was satisfied…read moreeach visit just not with the repair itself. Their prices are fair, not cheap but definitely not expensive like some other crooked shops charge. They explain what's going on with your car along the way of the repair and would even show you (if you ask them). Tldr: no one likes going to the mechanic shop for repairs but if you need to find a transparent / fair price mechanic this shop should definitely be on your radar.

First time at an auto shop, Mike explained everything in an understandable way to me even though…read moreI'm not too versed in car mechanics. Got a diagnostic here and got my transmission fluid flushed. Only charged half of what was on the invoice since less fluid was needed.

As a young female, who knows nothing about cars, the employees here made me feel beyond comfortable…read moreand knowledgeable about what was going on. The Environment was safe and clean. Mike at the front desk was incredibly friendly as well. They even called me an Uber home the first time and the second time the owner drove me home. Beyond amazing service I would 10 out of 10 recommend especially as a young female, who doesn't know anything.

Best mechanic in the DFW! Great customer service and honest work. Always make sure i'm well taken…read morecare of for a great price !

This is an efficient shop run by an honest, competent mechanic. No appointment. First come first…read moreserve. No chitchat, to the point style communication. I called the day before about the engine problem. Boss gave a decent estimate. I showed up the next morning and saw him in the parking lot. He checked the car right away, ordered the parts and told me to wait inside. They started working on the car, took apart the engine cover and showed me the old parts, and the new parts to be put in before wrapping up. The whole thing was done in an hour, much quicker than the book labor rate. The car was left running for another 30-40 mins to let the sealant cured. Boss didn't explain that. He just said it was not ready. Boss is super busy running in & out, inspect incoming vehicles, talking to customers in person, follow up on repairs by the team, ordering parts and answering messages and inquiries, doing cashiering, writing receipts. I can see why he can't do all that all the time but he is pretty close to Mr. Do it all. Most people would be overwhelmed in his shoes, but he is pretty calm the whole time. I can easily give 5 stars for the value and quality of work it provides.

I was on a road trip from Dallas to Austin. I got air in my tires prior to leaving and all of a…read moresudden on the freeway my tire light started flashing. I was a little concerned. I exited the freeway and pulled into a random parking lot checking them out. They looked fine but I was unsure. I looked across the street and I saw Red Oak Auto Repair and I pulled in right after they opened and I explained what was going on and they checked every tire, offered me some water and coffee, and they got me together. Confirmed that it was a censor that was malfunctioning but still give me a little more air than what was required just in case there was leak or something since I was driving far. They were so kind. They didn't have to do any of that, especially since I didn't spend any money there. if you are in that area, i 100% recommend them.

Finding a new auto repair place can bring on some anxiety. Fortunately our needed repair was…read moresupposed to be minor, but every time that check engine light comes on in a 20 year old Dodge Ram 1500, you just never know. Red Oak Auto Repair Center is a beautiful new limestone and red brick building on Ovilla Road near where we live in Glenn Heights. They've been open a few months and we decided to drop by and present our truck's problem. We had been told that the EGR valve and gasket needed replaced and our usual oil change and simple repairs place would be unable to do it. We were greeted immediately by a friendly young man who introduced himself as Mo. Mo listened, understood what another place had to say about the issue and offered to do a free diagnostic while we waited. I have to say that the waiting area is more like a living room than your standard waiting area. There are two distinct areas. One side has a coffee bar with snacks and a refrigerator with drinks and water. The unisex restroom is on that side in the corner. There's a four kettle chair seating group with a table, rug and a wall TV. Across the room is a comfy long couch and two chair set with tables, large area rug and a wall TV. The light green walls were a wonderful change from automotive or industrial design and there was lots of natural light. Just a lovely airy welcoming room. We had showed up somewhere around closing time not knowing really that they would start on the repair. They choose to and in the end, we waited until they closed. They had to go buy a part and on the Ram 2006, the part was very difficult to get to and then get out, as it was rusted in place. Mo kept us aware of everything as it developed and offered to drive us home and bring the truck to us after the repair was done in the morning. We lived but a few miles away. The repair with tax, labor and parts was $324.75. They worked hard on this repair. This truck has never been housed in a garage. Dodge Rams live long but this is the second engine. It's been awhile since we have had a repair other than A/C or a turn signal. Given what Red Oak Auto Repair did for us and the great rapport we established, I can say we'll definitely be back!