We had a great experience trying the mattresses and being able to try the online providers and…read morebought a Split King (headboard, foundation, mattresses, and adjustable bases). We were moving so when the first box was delivered without the promised tracking number we reached out to SleePare and were provided with tracking numbers for all the boxes (parts) including the already delivered box. We were quite happy at this point as everything was scheduled to deliver much earlier than mentioned in the show room. This is where things take a crazy turn though. We get the headboard 7/22, the mattresses (two twins since split king) and two adjustable bases (7/23) without issues. So we almost have a complete bed. We are tracking the final piece when we see it turn away from our house (FL) and return to the shipper (SC). We immediately reach out to customer service (7/24) as FedEx tracking had not been updated to tell us why. It is later told via FedEx that the box was damaged in shipping. So I follow-up with customer service (7/24) and then I follow-up again (7/30). I get an answer that we will be notified when the replacement is shipped (7/31 originally). Well that was 14 days ago and all the promised tracking information is never provided (promised again 8/8; 8/11; 8/13; & 8/14). I have called regularly and emailed. I even chatted with an AI bot on their website. The crazy thing is somehow in this process they shipped us a second headboard (8/12) but we are still missing the foundation to the bed. How do you sleep on a brand new bed without the foundation. We are still in process on this order as I am after the third promise still awaiting tracking of this foundation that may or may not have been sent at this point. Therefore, the best I can say is buyer beware you are about to invest a very large amount of money to chase your pieces and parts and hopefully end up with a complete bed. UPDATE: After posting this review we received a communication from the NY office who began the process of assisting us. We worked with Bruce who updated us with the status, tracking numbers and kept us in the loop as the company provided the missing portion of the bed that was returned to the distributor. We received the last part of our bed yesterday 8/24 and were given a very small refund considering the total price and they will be shipping some bedding for our complications. We appreciate Bruce stepping in to assist us and solve the problem. He did a great job. After 32 days post the original parts we will be sleeping on our new bed. Thank you, Bruce.

CAVEAT: We have not yet purchased a new mattress; either through Sleepare or elsewhere…read more We are interested in a new mattress and absolutely want to try before we buy, which presents a problem as many mattress brands are online only. Also, in store mattresses have confusing branding, so a Stearns and Foster at one store has a different brand name somewhere else. Sleepare is a showroom for many online brands and you can go there by appointment only. When you make the appointment, you can indicate what mattress brands you are interested in, and what kind of sleeper you are (side, stomach, back). When we arrived, we had Nigora's undivided attention. She was very knowledgeable about the brands and made some great suggestions based on our sleep habits (we are a side / back couple!). She followed up with an email later that day so we can ask further questions or come back for another try. BONUS: They have a small parking lot next to the store!

Katiuska provided one of the best customer service and sales experiences we've ever had in 20 years…read moreof big purchases. She stayed open for us, provided a thorough overview of all mattress options and quickly got us the best pricing with quick delivery arranged.

Great connection. Amazing service and fast responses…read more They helped me narrow down the perfect beds for my AirBNB.

I researched ordering a large upholstered cushion for a reading alcove and came across this…read morecompany. I was able to order swatches and those came the very next week. Ultimately, I used Patio HQ, because: 1. They had a more professional website (and I equated that with efficiency) 2. They quoted a fast turnaround, 3. They use Sunbrella fabric, and 4. Shipping was free. I'm very happy with their product, but communication was poor and they did not make their original timeline (2 weeks). In fact in 2 weeks, nothing happened so I contacted them online (no one responded). It took 1 month to make and another week to ship from India. If I were to do this again, I'd use CushionsXpress, because they had a better selection of patterned upholstery whereas Patio HQ has mostly solid colors. Here's a breakdown of companies I considered and price comparisons for similar products: - Patio HQ - $278 foam + cover, $178 cover only - Cushions Xpress - $293 (with welting), shipping extra - Zip Cushions - $444 (no piping, high density foam) - Jadore - $477 (4in memory foam) Did not obtain quotes: - Cushion Source - no memory foam - Custom Foam - regional company only - Foam Factory - products in images look lower end - Foam n More - need to contact for cover Foam only: - Foam Online - $308 just foam - Foam Order - $634 just for foam - Foam Rush - foam only - Foam Source - $482 just for foam

I placed my order over 2 weeks ago and it hasn't shipped. Contacted customer service and they said…read morethe foam ordered is in shipping now and you'll receive it in about 4-5 days. Come and gone! I know it hasn't shipped since I never received a UPS/FedEx/USPS notification. I'm contacting my credit card company to issue a chargeback to CushionsXpress. I don't recommend this company to anyone.

JP at Mattress Warehouse is the bomb!! He knows everything you need to know and provides the most…read morecomprehensive sales and customer service possible. There was another couple trying out mattresses while we were there and JP was able to handle/ juggle us all smoothly. The prices are unbeatable and there's a lot of options to see at this South Beach showroom. We ended up buying more than we intended (without any pushing or suggestion) and we are very happy with our mattress and pillow!

new in town and went to this stor for a desperately needed mattress. Spoke with Juan Pablo who…read moreasked the right questions, not for an upsell, but for sorting out product candidates for what i was looking for. He gave thorough explanations of construction, durability and pricing. The decsion he left to me with noi pressure which i really really liked....facts only. He even helped me picked out a great pillow. Delivery was a breeze and veryyyy fast, the team was very careful to not damage items in my home. I could not be more pleased with my purchase and with my experience at this store, i wish i had a bigger home so i could buy more from this place. I love it when the customer is truly placed first ahead of quotas and have to give JJuan Pablo his flowers for the outstanding job he did with me. I was desperate for a mattress - he could have sold me anything...instead he took time to explain the differences of each mattress and gave me time to decide by literally walking away so i could lay and test them out withhout distractions. I have been sleeping like a queen and i thank you for being honest and kind !!! OHHH and a few days later i got the price match guarnatee and was refunded extra $$$....I mean come on ;)

I just bought a mattress from the owner. He was very polite and gave me a great price would…read morerecommend 100%.

I bought a Vispring Tiara and a Signatory from Brickell Mattress for my home. Best purchase I ever…read moremade! Sleeping so well LIFE CHANGING. The customer Service is excellent and really appreciate all the help

Delivery of our very expensive mattress was good, but trying to order sheets for the mattress was a…read morebig hassle! Girl working in store is a little slow and was not easy to work with.

Efrian Jr did a great job helping me pick the mattress for me. Great customer service, I left with…read moretwo mattress sets!

Problem started 4/05/2020. Purchase Date 04/04/20. Model of Mattress:11286. Sales order:0532683…read morePayment for Mattress:$1,039.82 payment method: Visa Split Pay. Sales Representative Names : Edwin Torres and Richey/Richard. To start off, we had to go from One Sales representative in one location in hialeah florida to the next because the First Representative was giving lazy barely wanting to work customer service, Both Sales Representatives were explained that Both me and my girlfriend suffer from severe back pains , Neither wanted to do an exchange of a different mattress from the mattress I purchased NOT EVEN A WEEK AGO. Me and my girlfriend had to go to the hospital due to the massive disgusting back pain we got from the horrible mattress we were provided after the purchase was made which was NOTHING close to what We were offered with our money. Unless this company wants a lawsuit for making me head to the hospital for making my back have so much pain that I can't even walk. I want an exchange of mattress NOW. Horrible customer service experience i've ever had and would never recommend mattress king ever again for the lack of consideration for damaging my back with severe back pains with this horrible mattress. I WANT AN EXCHANGE OF MATTRESS NOW OR I WILL FILE A LAWSUIT WITH MY LAWYER AGAINST THE COMPANY FOR DAMAGING MY BACK!!!! Don't worry I lost my money it's fine. That's what you guys are worth.

Lovely high quality furniture, we order often. Modern, organic, textural , great designs, nice…read moreladies.

This store is actually 'one of a kind' . The staff is gracious and talented. Barbara was very…read morehelpful and assisted with the purchases of the most beautiful finishing touches for my high rise apartment . I highly recommend this business .