We were fortunate enough to work with Juan at Mattress Firm…read more This man is a book of knowledge on mattresses. If you are looking to work with someone knowledgeable and pleasant as well...Your search is over! Great experience!!

My husband and I recently visited Mattress firm to purchase a mattress for our new place. We picked…read morethem because they are nationwide, we were in Miami and would be moving to Texas in a couple months so figured it would be easy for shipping. Upon arrival Erica helped us out. She was super friendly, knowledgeable and practiced COVID guidelines. Originally we had our eye on the purple bed. She had Juan pull it out so that we could test it. Erica gave us information on the mattress and also asked our preferences and what we were looking for. She also gave us "a ride" on the breeze tempurpedic mattress and wow, we were sold! She knew a lot about the mattress and helped us decide which would be the best for us. Juan helped us with financing and was also super friendly. Great people, great experience, thank you! We legit can't wait for the arrival of our mattress!

Come see Josh at Mattress Kings midtown Miami he is super helpful. I got me a very nice King size…read morecopper mattress. Delivered next day and some gifts to go with it. Customer service was great, they are very friendly here and super helpful as I mentioned earlier. It's worth the visit.

Came in just to browse because I was looking for a mattress Steve knows how to sell I usually get…read morethe same mattress on Amazon but liked the one he offered he gave me a really good deal I was sold and it was delivered the very next day right at the time they told me it would be delivered very good customer service

As much as the experience with Damien the salesperson was positive because of his knowledge and…read moreguidance, we got duped into getting a synchrony credit card for which we have no need. Despite my repeated questions of whether it was a credit card (vs just a payment plan), I was assured there would be no card, just some cash back gift card upon incurring the expenditure (we did spend over $4000). Just go in with eyes wide open if you want to avoid a credit check and needless paperwork.

Stay away from Mattress Firm. This company performs fraudulent activities. The products they sell…read moreare garbage and their warranty is a scam. You'll find the same products for a quarter of the price online. Here's my experience: I purchased a mattress of $1,500 value and a 5 years warranty extra. The salesman guaranteed that mattress of this quality would last for many years. I was happy to buy it. After 6 months I started feeling some back pain and realized that the mattress was sagging a lot but I just lived with it for a while. After a year I started to have very bad back pain, I had consultations with some doctors and after spending a lot of money in scans and physical therapy, one of the last doctors I saw told me that the mattress could have been the issue. I slept one day on the floor and I got much better. I realized that the mattress was completely defective and i was basically sinking inside it (see picture attached). The mattress got completely unusable after only 6 months while the salesman promised that I would have lived with it for even more than 5 years. I contacted Mattress Firm store to request a replacement of the defective mattress based on my extra purchased 5 years warranty. They told me to contact another company because Mattress Firm apparently was not responsible. The truth is that they sold me a third party warranty, which it was never mentioned during the sale. I contacted the third party warranty agency called 4warranty. They asked me to submit a claim and they would send a third party technician (not 4warranty and not MattressFirm) to check the mattress. The first appointment available was after 10 days. Take in consideration that all this time, I've still being sleeping on the floor! Here's the scam: The technician arrived and took a picture from the top of the mattress without any weight on top of the mattress. And that's it, he left after 1 minute. I called 4warranty after 5 days, as I didn't receive any update, and they told me that the claim was denied because the mattress had less than 3/4 of an inch in sagging. Of course it was less than 3/4 of an inch. How can you expect to have any sagging if there is absolutely no weight on top of the mattress? When I purchased the mattress, which was considered a firm mattress, it was like a rock, barely adjusting to any weight. After less than one year I would be sinking completely inside. I called again Mattress Firm store and they refused to give me the money back claiming that they are not responsible for warranties. Conclusion: Mattress Firm performs fraudulent activities by promising high quality, long lasting products with full covered warranties and instead providing with cheap bad quality products not lasting even 6 months and selling third party warranties that are purely a scam. If you had the same issue please contact me.

Outstanding experience. Farah, whom assisted us was friendly, knowledgeable and very efficient. We…read morewere presented a wide range of option yet we were in and out in 30 minutes with a great deal. The delivery was timely and also very friendly. Definitely a 5 star service!

We needed a new mattress for our new apartment and we found that they have an amazing collection of…read moreItalian made mattresses, sheets and pillows. Some may think mattresses, pillows and sheets are all the same well they are not. The mattress that we purchased is the most comfortable mattress that we have ever slept on and the pillows are amazing!!! Not to mention the high quality sheets. Now we never want to get out of bed. Best of all is the staff, they listen to your needs, have great knowledge, and great customer service even down to the delivery you couldn't find nicer people. I 100% recommend this place for your sleeping needs.

I'll have to echo everyone else's words: I had a great experience. I couldn't make it down to the…read morelocation in Dolphin Mall so I just ordered through their website (you can do so just by e-mailing Alex at the address provided there.) Alex was in great communication with me the whole time and delivery was just $40. The driver arrived on schedule was a super nice guy. He got my mattress up to the 5th floor and into my apartment within 7 minutes of arriving. Super efficient. Highly recommend this place; support a local business rather than the big box stores!

I saved plenty and Alex was very professional . I was a little apprehensive meeting in front of the…read morePublic Storage but prior reviews prepared me for that but none the less I was leary. Alex puts me right at ease . He offers delivery for a minimal fee and will set up . We bought a king size set for a portion of the price. The model was a pillowtop Serta. Don't hesitate to call him . -DRR

Writing this review laying on my new extra comfy bed. The people at the store could not have been…read morenicer or more helpful. Finding me the perfect mattress and pillows for a side sleeper. Don't listen to any review that says they don't deliver, as the Dolley service they hooked me up with was timely and professional. Great value love my mattress

I'm happy with the product. Not with the service…read more Any potential clients need to be aware that the Casper store does not offer delivery and that it was not discussed during the selling process, which caught me blindsided once I already purchased the product. You will need a large vehicle especially a dolly cart if you do not want to risk injury to your back like I did, which took me off commission for a week from working while I needed to heal. After the Casper store sold the bed to me, they did not provide me any good options to help me with the delivery. It was my responsibility to transport my new bed to my home. I needed to reserve an Uber XL to drive the bed components over. Once the Uber driver dropped my bed off along the street, I had 100 yards to physically move the bed components by myself into my house. I had to risk leaving the bed components on the side of the street unattended while I physically moved the components into my house one by one (two of the boxes weighed over 100 lbs).

I bought a Vispring Tiara and a Signatory from Brickell Mattress for my home. Best purchase I ever…read moremade! Sleeping so well LIFE CHANGING. The customer Service is excellent and really appreciate all the help

Delivery of our very expensive mattress was good, but trying to order sheets for the mattress was a…read morebig hassle! Girl working in store is a little slow and was not easy to work with.

you've been warned! poor service and poor quality, I wouldn't buy from them even if they paid me to…read moredo ti.

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Worst place ever to buy a mattress, we bought a king size and it star sinking 3 days after we…read morebought it, seven days after purchase when i claim for reimbursement it was denied, then i claim for replacement, Alex promised to get the replacement and so far is three weeks since i claiming almost every day, Alex showed a total incapacity to solve the problem for client satisfaction. Mattress4lezzz sucks!!!

Worst place to buy your mattresses, delivery service sucks, it tells you they are gonnna deliver it…read morea day and they don't, you have to call them so they could deliver it to you because if not they won't ( plus they deliver 2 days after the expected date they promised you) that's not the way to manage a business try to pull it together guys....

CAVEAT: We have not yet purchased a new mattress; either through Sleepare or elsewhere…read more We are interested in a new mattress and absolutely want to try before we buy, which presents a problem as many mattress brands are online only. Also, in store mattresses have confusing branding, so a Stearns and Foster at one store has a different brand name somewhere else. Sleepare is a showroom for many online brands and you can go there by appointment only. When you make the appointment, you can indicate what mattress brands you are interested in, and what kind of sleeper you are (side, stomach, back). When we arrived, we had Nigora's undivided attention. She was very knowledgeable about the brands and made some great suggestions based on our sleep habits (we are a side / back couple!). She followed up with an email later that day so we can ask further questions or come back for another try. BONUS: They have a small parking lot next to the store!

Before visiting this store my husband and I did some research on the brands. We went to the store…read moreto see the mattresses and try them. They recommend making an appointment. We were kindly greeted by Nigora and she was very helpful. The mattresses are mailed to you in a cool box and are very easy to assemble. So we unintentional put the return policy to the test because the first mattress we ordered was not to our liking. I checked and noticed they offer a 100 day return policy. They were very responsive and mailed us another brand right away! We are now super happy with our new selection. They are currently working on scheduling a complimentary pick up for the one we are sending back. The prices for these mattresses are reasonable in comparison to name brands so we are happy to say we probably saved at least 30-40% in comparison to popular brands.