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    Brickell Mattress

    4.7 (30 reviews)
    ModerateMattresses
    Closed 11:00 am - 7:30 pm

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    6 years ago

    Very good costumer services in the store. The mattress is exelent no too soft and keeps your back aligned. The best quality in the market .

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    Ask the Community - Brickell Mattress

    Review Highlights - Brickell Mattress

    The General Manager, Juan, was incredible and helped us tremendously in trying to find our new mattress.

    Mentioned in 12 reviews

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    Mattress Firm Midtown Miami

    Mattress Firm Midtown Miami

    3.7(39 reviews)
    3.0 miMidtown
    $$

    As much as the experience with Damien the salesperson was positive because of his knowledge and…read moreguidance, we got duped into getting a synchrony credit card for which we have no need. Despite my repeated questions of whether it was a credit card (vs just a payment plan), I was assured there would be no card, just some cash back gift card upon incurring the expenditure (we did spend over $4000). Just go in with eyes wide open if you want to avoid a credit check and needless paperwork.

    Stay away from Mattress Firm. This company performs fraudulent activities. The products they sell…read moreare garbage and their warranty is a scam. You'll find the same products for a quarter of the price online. Here's my experience: I purchased a mattress of $1,500 value and a 5 years warranty extra. The salesman guaranteed that mattress of this quality would last for many years. I was happy to buy it. After 6 months I started feeling some back pain and realized that the mattress was sagging a lot but I just lived with it for a while. After a year I started to have very bad back pain, I had consultations with some doctors and after spending a lot of money in scans and physical therapy, one of the last doctors I saw told me that the mattress could have been the issue. I slept one day on the floor and I got much better. I realized that the mattress was completely defective and i was basically sinking inside it (see picture attached). The mattress got completely unusable after only 6 months while the salesman promised that I would have lived with it for even more than 5 years. I contacted Mattress Firm store to request a replacement of the defective mattress based on my extra purchased 5 years warranty. They told me to contact another company because Mattress Firm apparently was not responsible. The truth is that they sold me a third party warranty, which it was never mentioned during the sale. I contacted the third party warranty agency called 4warranty. They asked me to submit a claim and they would send a third party technician (not 4warranty and not MattressFirm) to check the mattress. The first appointment available was after 10 days. Take in consideration that all this time, I've still being sleeping on the floor! Here's the scam: The technician arrived and took a picture from the top of the mattress without any weight on top of the mattress. And that's it, he left after 1 minute. I called 4warranty after 5 days, as I didn't receive any update, and they told me that the claim was denied because the mattress had less than 3/4 of an inch in sagging. Of course it was less than 3/4 of an inch. How can you expect to have any sagging if there is absolutely no weight on top of the mattress? When I purchased the mattress, which was considered a firm mattress, it was like a rock, barely adjusting to any weight. After less than one year I would be sinking completely inside. I called again Mattress Firm store and they refused to give me the money back claiming that they are not responsible for warranties. Conclusion: Mattress Firm performs fraudulent activities by promising high quality, long lasting products with full covered warranties and instead providing with cheap bad quality products not lasting even 6 months and selling third party warranties that are purely a scam. If you had the same issue please contact me.

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    Mattress Firm Midtown Miami
    Mattress Firm Midtown Miami
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    Mattress Firm Miracle Marketplace

    Mattress Firm Miracle Marketplace

    4.6(31 reviews)
    2.6 miCoral Gate
    $$

    Sales person told us he would rework the price on a better mattress and box spring set than the one…read morewe originally selected. I signed the new purchase order without paying too much attention to it, big mistake. It was mentioned that box spring was pre-owned. After a few months, we had to replace the bed frame we purchased at mattress firm because of its poor quality. When I remove the box spring to install the new bed frame, I noticed that the middle wooden part of the box spring was broken and a part of it was even missing. We made a claim but mattress firm denied responsibility. We were sold a defective product, and company doesn't take responsibility to satisfy customer. I strongly suggest you never purchase a product from mattress firm and especially from the Miracle Marketplace store.

    Sales person suggested buying a mattress from their warehouse to save a few hundred dollars,…read moresalesperson said they are return/refurbished mattress at a discount and in factory condition. We accepted and purchased a five year warranty protection with the mattress. Mattress was delivered and that night we noticed discomfort, by weeks end both sides collapsed over one inch, we had to purchase a three inch latex topper to be able to sleep. We made a claim but mattress firm denied responsibility. We were sold a defective product and company doesn't take responsibility to satisfy customer. I suggest you never purchase a product from mattress firm.

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    Mattress Firm Miracle Marketplace
    Mattress Firm Miracle Marketplace
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    Brickell Mattress - mattresses - Updated May 2026

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