I'll have to echo everyone else's words: I had a great experience. I couldn't make it down to the…read morelocation in Dolphin Mall so I just ordered through their website (you can do so just by e-mailing Alex at the address provided there.) Alex was in great communication with me the whole time and delivery was just $40. The driver arrived on schedule was a super nice guy. He got my mattress up to the 5th floor and into my apartment within 7 minutes of arriving. Super efficient. Highly recommend this place; support a local business rather than the big box stores!

I saved plenty and Alex was very professional . I was a little apprehensive meeting in front of the…read morePublic Storage but prior reviews prepared me for that but none the less I was leary. Alex puts me right at ease . He offers delivery for a minimal fee and will set up . We bought a king size set for a portion of the price. The model was a pillowtop Serta. Don't hesitate to call him . -DRR

I bought a Vispring Tiara and a Signatory from Brickell Mattress for my home. Best purchase I ever…read moremade! Sleeping so well LIFE CHANGING. The customer Service is excellent and really appreciate all the help

Delivery of our very expensive mattress was good, but trying to order sheets for the mattress was a…read morebig hassle! Girl working in store is a little slow and was not easy to work with.

Outstanding experience. Farah, whom assisted us was friendly, knowledgeable and very efficient. We…read morewere presented a wide range of option yet we were in and out in 30 minutes with a great deal. The delivery was timely and also very friendly. Definitely a 5 star service!

We needed a new mattress for our new apartment and we found that they have an amazing collection of…read moreItalian made mattresses, sheets and pillows. Some may think mattresses, pillows and sheets are all the same well they are not. The mattress that we purchased is the most comfortable mattress that we have ever slept on and the pillows are amazing!!! Not to mention the high quality sheets. Now we never want to get out of bed. Best of all is the staff, they listen to your needs, have great knowledge, and great customer service even down to the delivery you couldn't find nicer people. I 100% recommend this place for your sleeping needs.

Great selection and prices everything just like advertised Will recommed It to everyone i know.read more

Staff was friendly and knowledgeable. They have a large variety of mattresses at the store. However…read morewe were given a couple of prices over the phone and then in person the prices magically went up. Mattress shopping I have found is similar to car shopping, shop around and price around. I ended up finding a better deal online.

I cannot recommend SEB enough! Was looking for something very specific as I needed an…read moreasthma-friendly, organic option. Really wanted to make a smart investment, and Sebastian walked me through his showroom with patience and tons of knowledge. He helped me make the right choice without being pushy, and I couldn't be happier. The delivery and white glove service went seamlessly, really nice guys, and expect a nice personal touch with the owner himself sending updates. Shop local and buy from SEBs!

just now New So glad…read morewe found this place! We needed a custom size for our RV King sized bed and having a terrible time finding that in a non toxic option. Sebastian was very helpful over the phone and even better in person. We have been sleeping on our new bed for about two weeks now and are very happy with our purchase. The peace of mind in not having to worry about the chemical off gassing found in most mattresses is such so nice. Literally no smells! Thanks Sebastian!!

We were fortunate enough to work with Juan at Mattress Firm…read more This man is a book of knowledge on mattresses. If you are looking to work with someone knowledgeable and pleasant as well...Your search is over! Great experience!!

My husband and I recently visited Mattress firm to purchase a mattress for our new place. We picked…read morethem because they are nationwide, we were in Miami and would be moving to Texas in a couple months so figured it would be easy for shipping. Upon arrival Erica helped us out. She was super friendly, knowledgeable and practiced COVID guidelines. Originally we had our eye on the purple bed. She had Juan pull it out so that we could test it. Erica gave us information on the mattress and also asked our preferences and what we were looking for. She also gave us "a ride" on the breeze tempurpedic mattress and wow, we were sold! She knew a lot about the mattress and helped us decide which would be the best for us. Juan helped us with financing and was also super friendly. Great people, great experience, thank you! We legit can't wait for the arrival of our mattress!

Come see Josh at Mattress Kings midtown Miami he is super helpful. I got me a very nice King size…read morecopper mattress. Delivered next day and some gifts to go with it. Customer service was great, they are very friendly here and super helpful as I mentioned earlier. It's worth the visit.

Came in just to browse because I was looking for a mattress Steve knows how to sell I usually get…read morethe same mattress on Amazon but liked the one he offered he gave me a really good deal I was sold and it was delivered the very next day right at the time they told me it would be delivered very good customer service

Katiuska provided one of the best customer service and sales experiences we've ever had in 20 years…read moreof big purchases. She stayed open for us, provided a thorough overview of all mattress options and quickly got us the best pricing with quick delivery arranged.

Great connection. Amazing service and fast responses…read more They helped me narrow down the perfect beds for my AirBNB.

As much as the experience with Damien the salesperson was positive because of his knowledge and…read moreguidance, we got duped into getting a synchrony credit card for which we have no need. Despite my repeated questions of whether it was a credit card (vs just a payment plan), I was assured there would be no card, just some cash back gift card upon incurring the expenditure (we did spend over $4000). Just go in with eyes wide open if you want to avoid a credit check and needless paperwork.

Stay away from Mattress Firm. This company performs fraudulent activities. The products they sell…read moreare garbage and their warranty is a scam. You'll find the same products for a quarter of the price online. Here's my experience: I purchased a mattress of $1,500 value and a 5 years warranty extra. The salesman guaranteed that mattress of this quality would last for many years. I was happy to buy it. After 6 months I started feeling some back pain and realized that the mattress was sagging a lot but I just lived with it for a while. After a year I started to have very bad back pain, I had consultations with some doctors and after spending a lot of money in scans and physical therapy, one of the last doctors I saw told me that the mattress could have been the issue. I slept one day on the floor and I got much better. I realized that the mattress was completely defective and i was basically sinking inside it (see picture attached). The mattress got completely unusable after only 6 months while the salesman promised that I would have lived with it for even more than 5 years. I contacted Mattress Firm store to request a replacement of the defective mattress based on my extra purchased 5 years warranty. They told me to contact another company because Mattress Firm apparently was not responsible. The truth is that they sold me a third party warranty, which it was never mentioned during the sale. I contacted the third party warranty agency called 4warranty. They asked me to submit a claim and they would send a third party technician (not 4warranty and not MattressFirm) to check the mattress. The first appointment available was after 10 days. Take in consideration that all this time, I've still being sleeping on the floor! Here's the scam: The technician arrived and took a picture from the top of the mattress without any weight on top of the mattress. And that's it, he left after 1 minute. I called 4warranty after 5 days, as I didn't receive any update, and they told me that the claim was denied because the mattress had less than 3/4 of an inch in sagging. Of course it was less than 3/4 of an inch. How can you expect to have any sagging if there is absolutely no weight on top of the mattress? When I purchased the mattress, which was considered a firm mattress, it was like a rock, barely adjusting to any weight. After less than one year I would be sinking completely inside. I called again Mattress Firm store and they refused to give me the money back claiming that they are not responsible for warranties. Conclusion: Mattress Firm performs fraudulent activities by promising high quality, long lasting products with full covered warranties and instead providing with cheap bad quality products not lasting even 6 months and selling third party warranties that are purely a scam. If you had the same issue please contact me.

Sales person told us he would rework the price on a better mattress and box spring set than the one…read morewe originally selected. I signed the new purchase order without paying too much attention to it, big mistake. It was mentioned that box spring was pre-owned. After a few months, we had to replace the bed frame we purchased at mattress firm because of its poor quality. When I remove the box spring to install the new bed frame, I noticed that the middle wooden part of the box spring was broken and a part of it was even missing. We made a claim but mattress firm denied responsibility. We were sold a defective product, and company doesn't take responsibility to satisfy customer. I strongly suggest you never purchase a product from mattress firm and especially from the Miracle Marketplace store.

Sales person suggested buying a mattress from their warehouse to save a few hundred dollars,…read moresalesperson said they are return/refurbished mattress at a discount and in factory condition. We accepted and purchased a five year warranty protection with the mattress. Mattress was delivered and that night we noticed discomfort, by weeks end both sides collapsed over one inch, we had to purchase a three inch latex topper to be able to sleep. We made a claim but mattress firm denied responsibility. We were sold a defective product and company doesn't take responsibility to satisfy customer. I suggest you never purchase a product from mattress firm.