Very responsive and able to get me in as quickly as possible. Did a great job diagnosing the…read moreproblem and quickly repaired it. Friendly, quick, and quality work. Appreciate the clear communications via text and phone calls.

Premiere is always who I call when I need maintenance work or have an urgent matter. They know what…read morethey're doing and are honest good people. I can trust them. Glad to have Premiere out here!

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

For our construction site the toilet rental was reasonably priced and everything went smoothly.read more

Honestly, if I could give them a ZERO star I would…read more For the actual septic servicing, the technician and his teammate was amazing. They were professional, courteous and respectful. However, I had questions and tried to followup with the operations manager who was very unprofessional, lied to me multiple times, yelled at me, then tried to gaslight me into thinking he had addressed my concern. I followed up with Thurston County, who time stamps all electronic communication to verify and received proof that he lied. I called again and he yelled at me again so I hung up. I called back to speak to the owner of the business and he essentially said he didn't really care and he "trusts" him. So I paid over a grand to a company to be treated like shit and lied to. Literally one of the worst customer service experience I have ever had. I would 100% look into ANYOTHER COMPANY OTHER THAN THIS ONE!

Nothing but high praise for these professionals. They were on time, skilled and friendly. The best!…read moreAnd, they're Tumwater local. Thank you.

The folks at Sound Septic were recommended to me, fit me into their schedule, and showed up on time…read moreand took care of what we needed done--all with NO upsell. I even got some helpful tips to save me some time, money, and frustration in the future. I highly recommend them, and will be calling them again.

Excellent service. Troubleshooting skills and cost. 100%…read morerecommend. This is a small family run business and they care and will not price gouge.

Economy Septic Service is a good honest company that delivers quality service at a reasonable…read moreprice. I will use them in the future. I highly recommend them. I used aanother septic company in the past aand the number of aadditional upcharges was very aaggravating!

I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

This was the first time we had to have a septic tank inspected and pumped. On a recommendation…read morefrom our neighbor, we reached out to Economy Septic and Construction Inc. It is a family-run business owned by Jack and Denise. They came today and we treated it as an educational experience to learn how septic tanks work. They were extremely welcoming and willing to answer our many questions. I would highly recommend them for your septic needs.

Prompt, thorough, everything explained up front. Property was left in good shape. Definitely…read morerecommend!

WOW!!! What an amazing crew! After having dealt with…read moreanother company that not only broke one promise from the initial quote, to charging for work undone to charging us from taxi running fees on the vehicle to not being able to find our tank, and more so we were told that our only option was to most likely need a replacement tank as they did not do repairs in our county, of Thurston. We were at a severe standstill considering we were moving out of town and were on a strict time line. Thru someone we knew we were referred to A+ septic and from start to finish; Chris and his crew of Carlos and Cody were extremely on the ball and ready to work. The work was started and done within four days without hesitation and the cost was not anywhere near what we were initially quoted by first company. If you need septic repairs, call A+; these are truly the guys you want to handle your septic repairs!!!! And to find out that A+ did septic work on our home over 22 years ago and their work has held up to this point! Great work team!!!! Cody and Carlos definitely earn every cent!!!!

We had a very disappointing experience with this business…read more We were charged $400 even though no services were performed, and we were not provided with an itemized invoice, receipt, or any documentation explaining what the charge was for. Being required to pay without proof of services feels unfair and concerning. The person who conducted the inspection was also very rude and unprofessional. We drove two hours for this appointment and arrived 30 minutes late. However, during our first appointment, we arrived early and waited over an hour when they were delayed -- and we did not complain. Unfortunately, we were not given the same courtesy or understanding. The way we were treated felt disrespectful and, honestly, harassing. Overall, this experience left us feeling taken advantage of and very disappointed. I would strongly recommend asking for clear documentation and itemized pricing upfront before agreeing to anything with this company.

This is a local family business. Jim, the owner, and his son Mike did the work. Jim is very…read moreknowledgeable, honest and reasonable. The county said I needed a drain field repair. Jim checked it out. The drain field was fine and only the septic pipes connecting the tank needed repair. He explained this to the county saving me tens of thousands of dollars. Mike is as knowledge and both expained the process and how to keep the septic in good service. Would highly recommend them.

From the owner: We are 3rd generation in the Construction industry, and what separates us from other companies like…read moreus. We offer extended help even after our services have been completed. We specialize in repair and installation. Wet basements drainage problems with foundations and yards. Concrete patios and sidewalks . General home services and repair

Things started out great! Fast response time. They were able to come the next day to pump me out…read more Showed up in the window provided. Upon arrival he told me that he would pump both tanks out. We had a misunderstanding on what I was paying for, but was resolved. Understand that if youre septic has 2 chambers, effluent side and scrum side, this will most likely be more than the standard rate. That was my misunderstanding. I didn't read my septic details well and was off on the amount of sewage that needed to be pumped. SSB got me pumped out and clean. Thanks SSB!. These guys really care about a getting a good review and it shows. Tidy, clean, and nice folks!!!!

Waking up to water backing up into the shower and coming out of the toilet is every homeowner's…read morenightmare, and that's exactly how our day started. With the septic system completely backed up, we couldn't even run the dishwasher. To make matters worse, it was during a snowstorm and on a weekend. We called that morning, hoping someone might be able to help, and this company absolutely delivered. By 1 PM they already had a crew at our house servicing the septic tank. Considering the conditions and that it was an emergency weekend call, the price was incredibly reasonable. The two technicians who came out were fantastic. They were professional, efficient, and clearly knew exactly what they were doing. They handled a stressful situation with calm confidence and had everything working again much faster than we expected. A special thank you as well to the owner, Mario, who made sure we were taken care of even though it happened to be his birthday. That level of dedication to customers really says a lot about a company. If you ever need septic service, I would highly recommend them without hesitation. They've officially earned a permanent spot on my emergency homeowner contact list.