I'm not one to demean someone's business, irrespective of the severity of the situation as I too am a business owner however, Peter (The Owner) was way out of hand on this particular case.
I'm an avid customer at this Dry Cleaner. I am dropping off suits, jeans, pants, etc. on a consistent basis and they had never failed to do a great job until recently.
On Wednesday, March 22nd I picked up 5 pairs of pants which had an unusual smell to them - almost that of dirty laundry.
I was running to work so I did not think anything of it and wore one of the pants and then proceeded to work. I felt the lingering smell on me as if I was almost wearing pants that were sitting in dirty laundry for weeks.
I still proceeded with my day thinking I may be over thinking until one of my co-workers approached me and asked when the last time I washed my clothes in a joking manner as they too were surprised by the faint smell coming from my clothes.
As a side note: The coat and dress shirt that I was wearing was also from the cleaners and had not been wore since I picked them up. And I also showered lol so definintley was not me.
It was quite embarrassing in all honesty so when I went home I smelt the rest of the pants and they all had this smell so I went around asking family members if they felt like there was any particular smell to these pants without mentioning anything to keep it as unbiased as possible and I kid you not, every single one of them thought I was making them smell dirty laundry.
This was quite surprising to me as this Dry Cleaner usually does a great job so I reached out to Peter who then gave me a call the next day.
I was quite professional about the entire situation and just mentioned what was going on and Peter starting going off on me, rasing his voice, and started yelling - saying that he doesn't know who I hang around with or who influenced me to have the audacity to call him out on his work (I never called him out).
He then proceeded to tell me that I'm wrong and that I do not know anything about the Dry Cleaning Business and that he is not stupid and he realizes what I am trying to do... I tried calming the situation several times however, he still continued on with his yelling. I tried telling him that it was not a big deal and that I was not upset - only looking for a simple resolution or to try to figure out what might have happened but he kept cutting me off, started raising his voice again and then eventually hung the phone up on me.
I honestly did not expect this level of unprofessionalism from Peter, let alone a business owner. I called stating my concerns in a very calm and collective manner and as a business owner he yells at his loyal customer who brings him consistent business? Then he tells me that I am influenced to do this?
I'm a busy man and I don't think I or anyone gains pleasure or "gets off" by just simply explaining a mishap to a business owner in a calm and professional manner.
I am still surprised by his actions and how he handled the situation.
Personally, if my customers or clients have any concerns I always seek to hear them out and help resolve the problem immediately - not yell at them and assume the worst of someone for absolutely no reason. Maybe that's just me. But as a successful businessperson you have to take care of your people and this situation was honestly very surprising to me in all aspects.
I never asked for a refund or anything. Just wanted to share a concern and hopefully a resolution. Unfortunately, did not receive anything but the opposite.
I will NEVER be coming back here again. read more
