I brought my car to this garage when my brother highly recommended them. My first impression of the garage was very positive, as the staff were very friendly, and welcoming. At the time my car was dealing with pulling strong to the left, idle/throttle issues, the check engine light was on, and my car would aggressively veer in either direction when applying the brakes. The owner, Kevin, and his staff came off as very understanding and informative. I was told the problem with my idle/throttle issue was coming from my crankshaft position sensor (confirmed by the check engine code) and my car's pulling and braking problem was caused by my rear passenger wheel. So, feeling confident, I turned over my keys and left them to it.
When the call came to pick up my car, I was told they had just taken it for a drive and everything is running as it should. After paying for the parts and work, I took the car and the problems began. I had gotten approximately 2 miles down the road and my oil light began to turn on and off. I brought the car back, informed them of the new issue, and was told the car wasn't doing that when they test drove it. I was told my oil pressure sensor went out and the cause was oil that had some how gotten into the plug; add that to my cost. A few hours later, I was back on the road and on the highway, where, to my surprise, the car was pulling strong to the left, but due to the delay from the pressure sensor, I was already late for work. The following day, my car began to rough idle and the check engine came back on. So, I called the garage and expressed my disappointed, only to be told that Kevin claimed not to have been previously made aware of my idle/throttle problems. I rescheduled with the garage. Prior to my appointment, I brought my car to Autozone to have my code checked and, as I expected, my Crankshaft Position Sensor was the issue. Of course I was irritated with the situation, but at the time of my appointment, I made it a point to be respectful and calm.
The lady at the desk was very polite as usual, until I handed her the code form from auto zone. She went from sweet to visibly irritated and short when speaking. After explaining to her my displeasure with almost nothing I had reported being fixed, she went and got Kevin. Kevin, also visibly irritated, handed the autozone form back to me and told me. "Go, have a nice day." Of course, I was upset by the attitude and asked for an explanation. Kevin proceeded to raise his voice and replied, "If you want to take the car to Ford, then take it to ford. I'm not playing these games with you." I will admit that I allowed his dismissive and disrespectful attitude to get under my skin and raised my voice as well. The conversation devolved into a short argument between the two of us ending with him refusing to refund me what I paid.
What blows my mind about this situation is less about the money and more about the owner. The fact that someone has no problem with disrespecting their customers, displaying a complete lack of professionalism, and in front of their employees is something to really wrap my head about. I can only image how he treats his employees.
In the end, my entire time with this garage has not only cost me around $752.14, along with an exchange with a company's owner that no customer should ever experience, but I still have idle / throttle issues, my check engine light is still on, and my car still pulls to the left. On a positive note, at least my braking issue was resolved. read more
