Service staff always incredible to work with. Last week while waiting for my car a person walked…read morein off the street no appointment she was having some difficulty with her car. The service Rep was busy with others yet she really took the time to listen to this person and I was impressed with the way she handled her and her Volvo. I don't know how it ended up but I thought they really go above and beyond.

I have been leasing, buying or bringing in my car for servicing here for years. It's always been a…read morepositive experience especially with Sammi in the service department. She's very thorough when explaining what your service on your car will entail and very knowledgeable overall about the mechanics of your car. She's a huge asset to that department as is everyone else who works there. The service techs are A-1. I wouldn't take my car anywhere else!

This place does a great job . My old 2003 Subaru would not pass emissions . We dropped car off and…read morethey gave me ride home . Had a call from them couple hours later on necessary repair EGR valve Somthing and a vacuum leak and they put it trough emissions . About the most reasonable bill I ever had and ready for pickup . These guys specialize in Subarus and know the cars inside out .

Fantastic dealer, great inventory, helpful and honest. Couldn't be happier with them.read more

I bought my used car from them. They were great. They got me a fantastic low loan rate- even…read morethough my credit score was low. They were fair in every bit of my dealing with them. Nick was so nice. The cars are nice. I highly recommend this company. You won't be disappointed.

I was dreading the process of buying a used car...until I met Jay. True to what my neighbors had…read moresaid about him, he made the process easy and stress free. He was patient and had us try multiple cars. He answered all of my many questions thoroughly and cheerfully. And when Jay was not available, his colleagues stepped in seamlessly. We ended up with a great fit for us at a very fair price and are very happy with the result. I recommend Jay and Canton Auto Exchange with no reservations whatsoever. It was a great experience to work with such a knowledgeable, kind and trustworthy dealer.

Updating review: I received the part. They must have emailed the wrong shipping label number. It's…read morea shame they never responded to my calls or emails or maybe we could have figured this out. And of course no response to these reviews. I've already disputed this order through my bank prior to the part showing up.

Also posted this under Mitchell Volvo. In late May 2024, I purchased a 2021 XC 60 certified Volvo…read morewith approx. 25K miles from Mitchell Volvo in Simsbury, CT. While shopping for this car, I specifically asked the condition of the brakes and was told they were 8mm. They assured me they go through the car and run a safety point inspection prior to sale. Shortly after I owned the vehicle, there was a grinding sound coming from the front brakes like metal on metal. I left a voice mail with the salesperson and emailed the business manager about the problem who contacted me a couple of days later after I already had a different Volvo dealership repair the brake problem. The front brakes were metal on metal, pads less than 1mm. They also found outdated software, and a faulty mirror sensor (I had to manually re-set my mirrors each time I reversed). Also, to comment on Joe's post 5/2023 below, they did the same thing to me about trying to add on the Simonizing fee. I told them it was deceptive advertising and they removed it.

This is the third pre-owned minivan I've purchased from Mitchell Chrysler Dodge. And each time my…read moreexperience gets better. And so do the cars! As always, they were incredibly helpful in my request to completely remove the second and third row seats from the vehicle. I travel extensively with a van and work in disaster response. I need all the storage room I can get. They were very understanding and made these modifications. Thank you to everyone at Mitchell Chrysler Dodge and their service department!

Do not bother calling this dealership. Took three calls to get a call back. Called to get price…read moreto replace clutch. Simple - Standard Repair. They would not give a price without seeing the vehicle, and charging a diagnostic fee. Rather frustrating since car needs to be towed because the clutch is blown. This business practice just makes it difficult for consumers to find the best price. It would be great if everyone would boycott Auto Shops that won't give quotes for specifically requested service. Mitchell group will never sell me or my family a car or provide service. I will warn anyone who asks me, and send them to another shop.

tl;dr Great business. Great personnel. We will be buying next car from, and recommending to our…read morefriends, Bach Motor Cars. Our Subaru was totaled in a wreck and Geico cut us a check. I called around to a few other Subaru dealerships and they couldn't give us a proper deal under the check amount. Adam, at Bach, worked with us to secure a Subaru Outback, in perfect condition. There was no haggling. No sales tactics. No buyers remorse and no feeling like I got one pulled over on me. The price is great. The car is great. The experience was great. Bach will be the first place we go for our family's future car needs.

Adam was the best. It was a painless process start to finish. No pressure, no run around, honest ,…read morequick and to the point. We couldn't have asked for a better experience, especially right after dealing with a flaky dealership beforehand. Absolutely recommend them to anyone looking for a vehicle, you won't be disappointed.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

Everything! As a customer for over 20 years, I was very disappointed that Phil Davidson and son Zac…read morerefused to make good on the obvious fact that the installation of the new tires broke the beads on the 2 tires that blew. I will NEVER use them again and tell everyone NOT to deal with these people who have no moral compass to accept responsibility for their actions.

Do not take your vehicle to this dealership for service. I purchased a vehicle (2022 Tahoe Z71)…read morethere and they were very helpful during the chip and supply chain issues. The vehicle arrived without the heated steering wheel but they assured me it would be added when the chips were available and they also held their end of the bargain there. Unfortunately that's where the good experience ended. I took the Tahoe in for its first oil change without incident. A couple of days later I noticed oil under the vehicle in my garage. I took the Tahoe back and was informed the technician didn't tighten the oil plug. Ok so no big deal shit happens but glad I noticed hate to blow an engine on a brand new SUV. Next oil change no incident. Then the new heated steering wheel arrives and the saga begins. I bring in the Tahoe to get the steering wheel changed out and it occurs and seems to happen without incident. After picking up the Tahoe I leave to pick up my daughter from daycare and in traffic I attempt to use the horn to signal someone to pull in front of me. Astonishingly the horn does not work you would have thought they'd have tested it before completing the work. So I call the dealership and they ask me to bring the Tahoe back so they can look at it. So once again due to their ineptitude I have to take my vehicle in twice for a single issue. Of course they claim it is defective and need to order a new one which I actually don't believe now as you'll understand as you continue to read this post.... After several weeks without an operative horn (safety concern) the service manager calls me and I ask if I can come in right away. He says no they are booked out two weeks. This is a gem of a guy BTW a real jerk. I tell him I've been driving my family around without an operative horn and he couldn't give a rats ass. So finally I bring the Tahoe in and they replace the steering wheel. It seemed fine but unfortunately it was not hit I'll get to that later. A couple of weeks go by and the service manager calls me and tells me he forgot to take a picture of the steering wheel so they can't be reimbursed by GM. He says I need to bring the car by so they can do this. I tell him he can wait for my next oil change and then he gets belligerent informing me I don't live far away and it shouldn't be an issue. He literally called me harassing me weekly and I ignored him until ny next oil change. At that time I decided to never use the dealership again. As he literally wanted me to bring my vehicle in twice for every one thing I got done because they seem to have significant issues following the most basic of processes. Let's fast forward 6 months.... Im driving a week or so ago and the horn stops working. As I work in NJ I decided I would just use a dealership down here. I was just informed the steering wheel was installed improperly and the wiring harness pinched. The worst part as a result of their shoddy work it's not just the horn but the air bag is inoperative and they in fact couldn't tell me how long that had been the case. These guys installed the steering wheel improperly and put my health at risk. Please for your own safety do not use this dealership for servicing your vehicles. Two improperly installed steering wheels and an oil change where the plug was not tightened properly.

Liz P. - Went to buy used car. The one I went to originally check out was a manual. My fault. So,…read moreI was directed to another car that was taken in the day before. Ozzie raved about the car and the owner who had all maintenance at the dealership. Put down a deposit. Got a call to come and sign the paperwork. They would even send someone to my work to get it signed, so they could get the car on previous months sales. Car failed inspection - remember all service done at the dealership - It is three weeks later and I am still waiting for my deposit. All signs of a sleazy dealership.

I bought a new vehicle on New Year's eve with Genesa and the entire experience was fantastic. I…read morewill definitely be going back for service and future sales.

I'm new to Connecticut, relocated from NY / NJ for work in healthcare in CT. I have a 2016 Mercedes…read moreE350 4Matic that had electronic rack and pinion problems. It's was tough finding a trustworthy mechanic that had experience fixing this problem. Nino was very professional, experienced, approachable and understanding. I dropped off my car in the morning and it was fixed the same day and ready for pick up in the afternoon. I was very pleased with the service. I give Nino's 5 stars and a sky high recommendation.

I'm so happy I've found a local shop to take care of my German car! Nino is great and he only does…read morewhat needs to be done with genuine BMW parts. He said he's going to keep my car running great for years to come :)