Made an appointment for a service evaluation for 9:00am. Left my vehicle there - they said it…read morewould take a couple hours. I called a few hours later for status - and got voicemail. They called a couple hours later and said it had not been looked at yet. No further contact thoughout the day and even as they closed. This is unacceptable. Further, the service was about a trasmission issue I complained about while it was still under warranty. The service dept said at that time that there wasn't anything to do unless the transmission failed - which it had not. As it turns out, there was a TSB for this very issue I was not notified of that may correct the issue. Of course, Vernon Chevrolet said since it was no longer in warranty, the service would be at my expense. Stay clear of these shady, greedy crooks.

I came here for an oil change on my Z06. I was told an hour and within about 40 minutes I was ready…read moreto go. Easy excellent fast check in. The building looks brand new. The waiting room was really nice and the coffee was great.

I can't say enough great things about Scranton GMC! From the moment I walked in, every member of…read morethe sales staff was welcoming, professional, and incredibly accommodating. They made the entire car-buying experience smooth and stress-free. A special shoutout to Jim--he was absolutely phenomenal! Patient, knowledgeable, and genuinely invested in helping me find the right vehicle without ever making me feel pressured. He answered all my questions, explained every detail clearly, and went above and beyond to make sure I left happy. If you're looking for a dealership that truly cares about its customers, look no further than Scranton GMC. Top-notch service, great people, and an all-around fantastic experience

I do NOT recommend this dealership. I purchased a CT5 in April. I've already needed to bring my car…read moreback 3 times for defects (check engine light, reduced acceleration warning, and inoperable features). For context it is currently June 21. Before we purchased, we asked if curtesy vehicles are provided for service appointments and we were told "of course". Yet every appointment I'm left without a vehice (for days at a time, one appointment was a week). I currently have my car back yet I still have inoperable features. Waiting for a call back for more parts to arrive. I should not have these issues with a new car, and because I was sold a defective car, one would think the dealership would try to smooth things over by at the very least providing a loaner vehicle.

Service department provides smooth and attentive service. I've never encountered any problems.read more

Our first visit with Oma's Subaru. This was a purely enjoyable and professional experience working…read morewith all of the staff in the Suburban Subaru Service Department. Their hours are geared to the working customer open until 7:00 pm. The service counter fully staffed with a knowledgable crew. Our wait was minimal at drop-off and pick-up. We were in to replace a tire that lost a fight with a curb. These particular Bridgestone tires were out of production and the car was ready for four, or two, new tires. So, Suburban located a new replacement that had to be shipped. During that time we were able to leave the cap on-site free of charge. In three days time, Oma's buggy was as good as new and was even given a complimentary safety inspection and fluids topped off. Our report was walked through by our service representative. Red carpet. The bill? Two hundred & eighty, give or take. No bad!

If you're looking for a low-key, relaxed car shopping experience... keep looking. These guys take…read morepushy sales to a whole new level. I went in just to look, not to make any purchases or decisions. I told my salesman that, repeatedly. I still endured over two hours of high pressure sales tactics, and yes they did hold my keys hostage in the finance manager's office so I couldn't drive away. In addition, as a woman, I found it rude and intimidating to be talked down to and talked over, barely able to get a word in until I barked back. Your experience may of course vary, but be ready. In the end I did purchase a vehicle, and the salesman earned a star by driving to me when I was unable to return to the dealership to sign paperwork. But anything for a sale, I guess.

Made an appt to see a certified preowned Sonata. Confirmed the car was available. Arrived at the…read moredealership at the scheduled time and was greeted by the salesman who informed the car has just been sold. He said I should have put a deposit down into wanted them to hold the car. Strike 1 but possible. Salesman shows me another Sonata that we did not like trip package on But made "promises" because he felt bad and Had the ability to get special pricing because of his status at the dealership and if we liked any cars he would hold the car without deposit or the dealership would put the money up. Showed us a third car that was a more expensive trim package. It was blocked in the lot so we could not test drive but he left us alone with car. After A thorough check of the car we said we were interested. The Sales rep said he could get the price intomrhe $24'sHe brought us in to the manager to discuss the numbers and the manager showed us how they were already "losing $3000" on the car for work completed to Pre certify the car. I said that's not how you calculate how much you will make or lose on the car. We decided we would go for the test drive while "he would work his magic on the numbers". While we were walking to the car the salesman mentioned " you guys have some luck, there is another shopper with him mother interested in the car". I asked, do we need to put a deposit down and he said "no we are holding the car for you." We are riding in the test drive and the salesman's phone rings. He answers and says we are in the car now on the test drive and will be back soon. We get back to the dealership and say we like the car, let's go see the manager and where tge numbers are at. We walk back and the manager slides a paper across the counter to the sales rep. They inform me that another sales rep sold the car to the boy and his mom. I asked the manager, what do you mean you said you would hold the car for me. His answer was I understand and I apologize. Was there anything illegal done- probably not. Was there a total lack of integrity and misrepresentation about holding the car, need for deposit - yes. So I now wonder was either car actually for sale or were they getting me to invest time until they actually had such a car available ? Will never know but I will never go back to this dealership. If they create these kind of doubts I can't do business with them.!

They are great!! Fast, friendly and Genuine! They really…read morecare about their customers and we will always come back for all of our Jeep needs! Thank you all at Bolles Motors!

They advertise Express service but Every time one shows up it's a 3 hr wait. So the mgr said call…read moreahead. So today I called ahead and they were free. So I drive there. I get there in 15 min and there is now a 1.5-2 hr wait , I told them I was told to call ahead and he said "well we can't hold a spot" so why did you have me call ahead? So ok I'll just make an appt .... Oh it's 3 weeks out for an appt? What? This company is insane and clearly can not count on them for service. Bought my vehicle there.... Clearly that was my first mistake. Counting on them to service car was second mistake

A few years ago I had to bring our Toyota Tundra multiple times to get the air pump completely…read morefixed. I'm happy to say that today they went above and beyond! I brought my Highlander in yesterday with an over-heating issue. They determined a new water pump was needed, as well as new shocks and struts. They also checked my extended warranty (without my having to ask) and determined everything was covered. I can't thank them enough!!!

RUN!!!! RUN!!!! SAVE YOURSELF !!!!! NOT TO LATE!!!!!!!Stay Away from these people. Karl was…read moregreat showed me the car and answered my questions got me a sales agreement. Then went to my bank and got a check. Then when returned less then 24hrs later. The crappy finance manager says the price is different than what was presented to me by sales manager. Then added on extra fees claimed was to help with registration. Then when I went to town office to register my car they said all they got was paperwork. Then after multiple tries and ways to contact them they never responded. Stay as far as you can from them. Slimy people doing Slimy stuff there. Go somewhere else you will be glad you did.

we had a great experience with G!!! I have never had such an enjoyable experience at a car…read moredealership. G was accommodating. He heard what we were looking for and delivered...TWICE!!! We bought two cars from G because him, along with the service staff, finance guy, and sales staff, we truly had a great buying experience from start to finish. They were helpful and attentive. The service guys were super awesome and answered all our questions! We joke that we want to buy a third car so that we can go to the dealership All in all, everything g was top notch! I highly recommend the Vernon volkswagen team for your next car purchase!!!!! Kristen and Paul

worst dealership ever!! They lied about warranty, gas tank filled at pickup, and are lying at…read morecustomers about everything! Do NOT go here!

The showroom is all updated and beautiful and comfortable. The staff is very attentive and friendly…read morevery well managed place. This is my third lease. Next time I will definitely purchase. I feel totally comfortable here.

We've bought 3 new cars here and yes their service regularly. Every experience and touch point has…read morebeen professional and meets or exceeds our expectations. Yesterday we brought a family member here who wanted to buy her car off lease. She had gone to a different Mazda dealer in CT first and wasn't happy with all the fees and processes they outlined. At Manchester Mazda we were created by Lisa F. (Sales mgr.) as soon as we entered and handed off to Kris who was amazing. The process was outlined and straight forward., No cost inspection performed by the dealership and financing options were laid out from different lenders at different rates and loan lengths. We had a thoughtful discussion, made our decision and scheduled the transaction. They were helpful, professional, knowledgeable and friendly. Also, facility is new, bright, welcoming and has an awesome coffee, water and snack station. We couldn't have asked for better service or outcome. This place rocks - tell your friends!

Damaged mirror on vehicle while it was being detailed..Half way home (50 minutes) wife noticed…read moreDamage...Called salesman right away...Upon my return trip to dealership to get a few things addressed the Sales manager denied that he was never told by salesman Craig .... Than after I called him a liar he said he supposedly look at tape and didn't see anything...Complete b.s.... Mirror is 1500.00... Great dealership till they screw you... Tried reaching out to Jason the business manager but no response...

I made an appointment for some work and they looked at my old car and probably realized they…read morecouldn't charge me a fortune and never fixed it. They lied on the phone that they were working on it and I had to tow it back home and it wasn't cheap. The word is in town that they changed management and the new management is hated by the town. They still owe me for the tow and refuse to pay me back and I'm a senior. Don't go here and make them feel like they are part of our town. It's sad we have people like this in town.

Outstanding business. I didn't know my car could shine like…read moreit does after KarKlean was done with it. Meticulous job in cleaning and shining my vehicle to a standard better than new. Side note....I live just 2 mins from this place and was going to walk home. It was 20 degrees and Randy offered me a ride home. A kind gesture reflecting the care he takes in his business. Bring your car here, you'll be extremely pleased.

I just picked up my wife's 2012 Honda Pilot for Kar Klean and they far, far exceeded expectations…read more I believe it may be cleaner than when we bought it from a dealership in 2014. The car had not been detailed fully in five years and had a dirty film on the rear hatch. It frequently transports three kids, 11, 5 and 3 and had serious crumb issues and warped Weather Tech mats. It now looks brand new and the price was definitely less than I expected. Fantastic work. New lease on life for this car.