I decided to get vision benefits this year with my employer and needed to use it before the year was up. So I finally went online to find a place I could get an eye exam which led me to Rothbloom Eye Care. I saw that they had availability when I was free and I could easily book my appointment online. After about a 15 minute ride, I pulled into their parking lot which had plenty of available spacing even though it still appeared that they had a lot of customers inside. Once inside, I checked in and was called within a few minutes after my arrival. After that, the proceeds was very efficient. The eye exam ran like a well oiled machine! I'm glad I found this eye care facility and will be back next year for my annual exam. read more

Rothbloom Eye Care - Lobby - Eyewear & Opticians Near Me - Smyrna, Georgia

i cannot recommend this practice enough! I see Dr. Gilliam for my annual exams. Mid year I experienced an acute incident and left a message after hours. The front desk too ownership of the issue and got me scheduled immediately. I even got a call from Dr. Gilliam after hours to see how I was feeling post visit. I hope you never have an eye emergency but if you do call Rothbloom/Dr. Gilliam. read more

My first impression of Rothbloom Eye Care started on a great note online because it was so easy to book an appointment. The schedule was open and flexible to meet my needs. Another great bonus about the practice that stood out was that it is open later than most, and also on Saturdays. My second impression superceded my expectations because I basically had none. I had not been to the eye since...I probably have not been since the new millennium. The building's facade is so iconic and cute. Of course a building that checks eye sight would promote glasses and make it look so cool. Love that part! When I walked inside the building, there were two friendly people who welcomed me inside and Jamar promptly checked me in. As I looked around the room, I could see many beautiful walls, and tables that pulled out drawers of more frames with every designer brand you could imagine. There were some very high end frames that would make all four of your eyes bug out; however, if you have insurance that could help loads. Soon after I checked in, the doctor was ready for me. I chose Dr. Karan Shah. He was kind, quick, and thorough. I mostly appreciated Dr. Shah's banter. The office has all of this great technology that really impressed me because I believe I have never seen the likeness of this kind of operation ever. Like I said, it's been a while since I've visited the eye doctor. After my visit with the doctor, I was really able to shop the frames and pick out the perfect pair with the help of a kind lady (I forgot her name, but she wear glasses too). A little less than a week later, I received a text message letting me know that my frames were ready for pick up. I tried them on and they were PERFECT! Word of advice, don't wait decades to get your eyes checked. Rothbloom Eye Care will get you sorted in style! read more

Rothbloom Eye Care - Cute building - Eyewear & Opticians Near Me - Smyrna, Georgia

Amazing service. The doctor and all the technicians were super helpful and kind. High end boutique with the highest level of service. Glad I went here for my annual eye exam and prescription glasses! They also gave me an extra cloth and tightened my frames for me. Thank you! read more

Rothbloom Eye Care - Packaging - Eyewear & Opticians Near Me - Smyrna, Georgia

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Dr. Shah and his tech, Amore were both amazing! They were very thorough with my exam and were wonderful to work with. I also very much enjoyed working with Ashley when I first went to pick up my new glasses. A couple of corrections needed to be made and Ashley made sure I was taken care of and happy with my purchase in the end. I will be sure to return for my next annual visit! read more

Dr. Gilliam is full of energy, very knowledgeable and kind. Jose, the tech, is very nice and makes you feel super comfortable. Everyone is professional and they run this office quite well. read more

EXPENSIVE!!!!!!! I don't think I saw a single pair of frames under $290. Everything was an up-sell. Anti-glare, Anti-scratch. I will not be returning. Mr Rothbloom will have to have someone else fund his second beach house. read more

Doctor Gilliam saved the vision in my left eye. I had been coming here for three years to get contacts and glasses. I had a case of pink eye get really bad, and I came here for help. Unfortunately the office didn't take my medical insurance so I told them I would most likely be paying out of pocket. Over the course of the next three weeks I visited them about four times trying different ointments and drops, and finally kicked the infection. I was concerned because each visit is about $130 out of pocket, but the office gave me an incredible discount for paying cash. I will happily pay that money again for the level of service, concern, and care I received from Jose and Dr Gilliam. Jose and Dr Gilliam are the reason I didn't look elsewhere, even knowing I was paying for what my insurance would have covered at another optometrist. I trust these people with my sight, I'd trust them with my life. I will never go anywhere else as long as I live in the Smyrna Vinings area. If you're a diabetic, or have any funky eye problems, these dudes are specialists, and they'll take care of you. 10/10 will recommend. read more

Could I be any more angry if I tried?! No I don't think so! So let me start. I came back here because it close to home and my first time was the most incredible experience and the lady who help was so knowledgeable and explained every little thing and gave me great input in my frames! BUT THIS TIME!!! JESUS EFFIN CHRIST I SPECIALLY have glasses for the computer. The dr was outstanding and the guy who did my exam. But Laura I think that's her name who placed the order for my glasses was the worst. Did not go over my prescription and definitely didn't explain the charges much less offer the blue light are in that you would think would be a MUST IF I HAVE EFFIN COMPUTER GLASSES!!!! But no. She probably didn't even look at my previous order to see what I had! Much less bother to explain anything to me! Livid does not come close to the amount of anger I have at the moment! read more

Dr Rothbloom was awesome! His office is super clean. The rooms are state of the art and have the latest and best equipment. His staff was incredibly friendly and helpful as was he. I got the "optomap" instead of the traditional dilation drops. Wow was this convenient. Its an extra $40 but your not blind for 2 hours and it takes maybe a minute to do. Dr Rothbloom then show you the images of the inside of your eye. It was amazing!! I wish I would've asked for a print out it was so cool. Awesome place that will now be my permanent eye doctor. read more

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I had a wonderful experience at Rothbloom Eye Care. Dr. Shah, Jose and Andrea were all very knowledgeable and friendly. Dr. Shah and Jose answered all my questions and explained what they were doing as we went along. Andrea was incredibly patient and made me feel comfortable as I struggled to choose glasses from their huge, diverse selection. I'm so glad I found this office. It's now my top choice for anything eye related. I recommend it to anyone. read more

I was a first time patient and after seeing many eye doctors over the years I must say this was the most thorough exam I have ever had. The entire staff was extremely nice and courteous. I highly recommend a visit!! read more

This company was A+ from start to finish. Making an appointment for a comprehensive eye exam was done on line within 15 minutes whereas another, much bigger company was never even accomplished. Dr. Gilliam was fantastic; took plenty of time, was not rushed at all. The eyeglass selection process was smooth. Fitting a few days later done by another technician was smooth and not rushed. A few employees I didn't even have contact with acknowledged my presence and said hello. Everyone there seemed to be happy to be there. I won't even consider another company for my eyecare needs in the future. Ian H read more

Do not purchase glasses from this office. The Optometrist that I saw was great, but the sales side of this office is totally unprofessional. I went to pick up my prescription Ray Ban sunglasses and noticed that the lenses did not say Ray Ban. They tried to tell me that Ray Ban does not brand their lenses. Fortunately, I had another pair of prescription Ray Ban glasses that I purchased from another office and somehow those glasses were branded. They are charging Ray Ban prices, but putting in cheap lenses hoping that the customer would not notice. Well this customer noticed and I will not be returning to this office again. Luckily, they are honoring my refund, but it's unfortunate that this bad business practice tainted my view on the entire practice. If they would have told me upfront this would have not been an issue. My problems is with you lying and telling me that Ray Ban doesn't brand lenses when anyone who has ever owned a pair knows this to be false! read more

Rothbloom Eye Care - Empty fake lenses - Eyewear & Opticians Near Me - Smyrna, Georgia

I had a great experience at this Rothbloom, I went to purchase contacts and enjoyed the service so much I even purchased shades. Amoré was a really good associate, even though it took some time for me to pass the contacts test she was very patient, intuitive and supportive. I enjoyed the general experience and will be going back again for my eye services. read more

I loved my experience at Rothbloom Eye Care except for one interaction. The staff I interacted with during my exam was very friendly. From the front end to the doctor, I really enjoyed the time I spent with them. Also, the staff that helped me select my glasses, try them on, adjust the size, and answer all my questions were very helpful and accommodating. I would have no problem recommending this clinic to family members. However, all of that great work was negated today when I called with a couple of questions. I called the office because I wanted to purchase a second pair of inexpensive glasses online due to living with young children. I would hate for my expensive pair of glasses I purchased at Rothbloom to be damaged or destroyed. I was given a paper copy of my prescription at my request on the day of my exam for this very reason. I searched online and found a pair of glasses I liked and was attempting to enter the prescription. However, I wasn't sure how to correctly read the paper prescription and the website was asking for information I didn't know how to answer. I called the office and spoke to Eve. I asked if she could help me understand the prescription because I was trying to buy a pair online. It felt as if I was bothering Eve with my questions and she seemed frustrated with talking to me. In addition, I felt extremely rushed to ask my questions because she seemed to want to get off the phone quickly. I feel awful because I really like Rothbloom but I cant see myself returning because of how uncomfortable I felt talking with Eve. She was not professional at all on the phone. read more

Awesome experience. The staff here is very personable and knowledgeable. I did not feel rushed or overlooked. This is my new eye doctor for sure. read more

I have been seeing Dr. Rothbloom from before he opened his own independent practice (since 1998). That's now ~24 years and counting. Excellent Dr. The staff is top notch too. I was there today for an eyeglass adjustment (without an appt no less). It was a very pleasant experience. I was able to even say hello to the main man, Dr. Rothbloom. Kudos to all there! I don't give ratings such as this without merit. read more

Everyone was super friendly and professional. From the people at the front desk, the assistant that did the initial exams and the doctor. They made things easy to understand and I felt like I got a thorough eye exam. Shout out to Alex for helping me pick out my glasses and getting the ready for me super quick!! He was great! read more

I brought my elderly aunt in for an eye injury exam. Everyone was so sweet to her and patient! They spoke directly to her and assisted in everyway possible. Explained in terms we clearly understood. They even walked her to the car! We had the best experience I've ever had at any doctors office. Highly recommend this practice. read more

The doctors and staff are AMAZING! My husband and I had to bring our 4-month-old daughter to our appointments and the staff was so sincere, patient, and accommodating. They let me use an empty exam room to nurse and put her down for a nap while my husband and I took turns getting our eye exams. I love them. Great staff. I cannot say enough good things about them. read more

Fast, easy and informative eye exam. They use new computer technology so no dilation required! Staff is ultra friendly and helpful. Many frames to choose from. read more

I knew this was going to be a great eye from the young lady that helped me over the phone. The staff here are super nice and helpful from beginning to end. Dr. Gilliam did a great job explaining everything and my my daughter and I feel comfortable. I highly recommended this private practice over chain eye centers. My experience has been outstanding!! read more

This was my first time visiting the Rothbloom Eye Care group and am very happy to report that the Yelp reviews are accurrate. The receptionists, eyeglasses specialists and assistants/techs were all very personable and accommodating. I visited Dr. Huong Le and she has the most pleasant demeanor of any medical professional I have worked with!! I highly recommend this office!! read more

Wow I really cannot say enough about how nice and helpful the entire staff was. Everyone that worked with me was extremely knowledgeable and very adept at explaining to me what the processes were and what they meant. I would highly recommend this establishment. read more

I've been coming here since 2016, but my most recent visit will be my last. The staff was never great, but the doctors were worth going back for. That isn't the case any more. The exam I had was rushed and sloppy. When I stopped by a few weeks later to order contacts it somehow took 25 whole minutes. There was nothing complicated about my order, but no one knew what they were doing. And then when I got home I realized that they'd ordered the wrong prescription. read more

Jamar and Andrea Oliver were amazing to work with! Dr. Shah is really nice as well. Office space is very clean.

I am writing this review as fact. I really enjoy being a patient of Dr. Le. She is thorough and makes sure that I have the best exam possible. She is patient and extremely knowledgeable. However, once you are out of her care and in the care of the sales people for the eyeglasses, it is an experience from hell. They treat you like you are stupid. They literally have no customer service skills. If you want your insurance to pay for it all. They will do their best to upsell you to something you don't need to max out your insurance. All the frames are severely overpriced. Perfect example: Oakley Sunglasses: $500+ and insurance covered about half. Later I find out that I could have gotten them for $100 including lenses. I have 5 pair of eyeglasses from here but even with phenomenal insurance that covers everything from tint to frames, I have had to pay every time, more than $150 out of pocket. Customer service by some of the sales representatives seriously needs to improve. You are losing patients because of this. They get 2 stars and that is based only on Dr. Le read more

Dr. Le is fantastic! I have astigmatism and I've been struggling with contacts for years, but Dr. Le was finally able to pinpoint my correct prescription, and patient enough to listen to my excessive feedback and order a couple trial lenses for me to find the right solution. Everyone in the office is great - I highly recommend. read more

Awesome experience. Passed by and decided to turn around and check it it. This establishment gives wonderful service and has a very impressive selection of frames. I selected a couple of eyeglass frames and sunglass frames as possible choices that are being held until my eye exam appointment in a few days. I can't wait! read more

Staff was super friendly and welcoming! The Dr was also very very nice! They have an outstanding selection of frames! You can honestly find what you are looking for! read more

I called this place because it was close to my house and was the first provider my vision coverage listed. The receptionist had no idea what she was talking about and acted very entitled. She wanted to charge me full price when I have insurance that's accepted by this company. She wanted to go through my medical insurance when I have separate vision coverage through my employer but since she classified this appointment as an emergency, she said we had to go through my medical insurance, which is not true. The hassle over the phone made me wonder how much of a hassle it would be at the office, let alone billing. I find it one of the most discouraging things for a person to take the steps in checking on their health and company's like this make it harder than necessary. I called the next office on my company's provider list and they set me up right away. If this place gives you a hard time and attempts to charge you full price while you have coverage, please know there are better options and customer service. read more

I have been a patient of the office for years but switched to Dr. Gilliam (within the office) hoping for better results with my contacts. I am very happy with Dr. Gilliam - he was very professional, was clearly interested in solving my eye care issues, and was successful in zeroing in on what would work best for me. But once patients are turned over to the staff problems start. The quote for my contact lenses was 187% (yes, you read that right) more than what I paid elsewhere. The tech was helpful as I was selecting eyeglasses. As I was waiting I overheard another patient's issue with the office texting a land line (and so the patient did not receive the message). As I placed the order I let the tech know that my phone number is a land line so they would need to call when the glasses were ready for pick up. She made a note on the paperwork. Guess what? They texted anyway. They are clearly uninterested in actually communicating with patients. They already have their money. My glasses sat there for 2 weeks and when I called to check on them I got pretty upset when they told me this. When I went in and picked them up a different tech acknowledged that this is a HUGE issue and many patients have this problem. If is such an issue, why do the they not address it? The operation is inefficient and frustrating for patients. If products are going to be over priced, then customer service needs to make up for it. Sadly, this is not happening at Rothbloom. If you plan to see doctor at the practice, plan to stay COMPLETELY on top of every single detail and be prepared to fully advocate for yourself and your needs. read more