Everything was great from the greeting when I walked in the door, to the initial test, great interaction with the doctor and then the assistance I received picking out my new glasses. Overall outstanding service! read more

Update- our sons glasses are now cracked after less than a year, never dropped, just poor quality lenses from a business that should do better. Avoid this place, poor quality, great service. read more

Smyrna Eye Group PC - You can see it is in the middle and all around the edges. Yeah, probably the stupid consumer and not the product. Unbelievable. - Optometrists Near Me - Smyrna, Georgia

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I've gone to this location for 5 years or so, always purchased new glasses every year. I needed help with my plastic frames being reset, the arms became crooked over use. I was told they couldn't do anything, wouldn't even attempt to fix. With them being g a smaller approx center - and expecting good service, I was highly disappointed. Will think twice before I buy my glasses here- especially with how much more expensive it is than a wholesale online company. read more

I was treated horribly during my recent visit to this office; I was told to arrive 10 minutes before my appointment at 1:00pm, I arrived at 12:46 and the door was locked. After working outside in the conditions all day in Roswell I decided to grab something to eat from the neighboring lot until 1:00pm because the sign on the door read "closed from 12:00pm-1:00pm. After eating and arriving back to "SMRYNA EYE GROUP" @ 1:08pm, I was told that I was late and needed to reschedule. Didn't want to explode on the lady at the front desk so I walked out after asking to leave work for a few hours to handle this need to update my prescription. I'm currently looking for another office because that service almost got me into some serious trouble if I reacted the way I wanted to in that moment. ‍ read more

I usually don't leave reviews but I've had 3 bad experiences with this place. I love my eye doctor and he's the only reason I would go. The front desk associates are very inconsiderate and rude. I was holding the door for an elderly man and was a minute past the grace period. Sorry for being a nice human being! Every time I call it's like they get paid extra to be extremely difficult. read more

I had a 9:50 appointment with Smyrna Eye group . I arrived at 9:56am and the staff made it clear there's no grace period whatsoever. I explained to them how hard it was to leave work to come out here can they please reconsider the 6 min but the answer was a stern no. Then they wanted to help me to reschedule. I said what if I reschedule and something happen in traffic and I'm 2 min late, she said then you would have to reschedule. I said no thank you. If a doctor's office can't show even minimal flexibility or understanding, I don't want my care in their hands. read more

Amazing services, doctor very thorough with her information. Naja* was very patient and knowledgeable when it came to selecting eyewear Nice staff. read more

Have always had good patient care from them until this past Saturday when an ocular emergency arose. I called you yesterday morning 9/28/24 and left a message for your on call doctor as I had an ocular EMERGENCY. I received no return phone call, which was the least I expected after being a patient for more than 10 years. After spending the day at WellStar Urgent care and the ER at Emory University Hospital (Midtown) I am headed into emergency surgery on a SUNDAY to repair a HOLE IN MY RETINA IN ORDER TO AVOID ANY FURTHER detachment and vision loss. In short, I will NEVER recommend or visit your practice/establishment again nor will my immediate family members. I live in a nearby community with over 1000 homes and I will let them know what I feel is an egregious lack of service by simply NOT returning an emergent phone call to offer me direction given my symptoms. This organization in my opinion is to no longer be trusted with the health of my sphere of influence in this community. Today, 9/30/24, I received a call from the on call doc at 730 a.m. claiming he just saw the call come through on his phone. read more

I called for an appointment. Michelle was VERY VERY NASTY. I would not patronize this business if all the services were free. Office Manager need to terminate her, the first point of contact for any business is very important. Don't have employees answering the phone who doesn't have class and tact. read more

Front desk staff was so rude today. I was so disappointed. They demand you wear a mask. I only needed to pick up an order. I've been there before and this wasn't the previous experience. But, still, they want you in a face diaper to speak to a receptionist. It's absurd, at this point! They lost my business today. I'm over this panicked mindset and attitude. very disappointed! read more

Smyrna Eye Group PC - Masks must be worn - Optometrists Near Me - Smyrna, Georgia

Found my new eye group! Called after-hours for an ophthalmic emergency and got a phone call back within minutes. Got in the very next day, super clean and welcoming environment and professional staff. The Geek in me loved this equipment on display. Thank you Dr Wieseckel for your genuine concern and great care. read more

Smyrna Eye Group PC - Optometrists Near Me - Smyrna, Georgia

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Called today 7/10 to get an appointment. I was given two options for an appointment. One was 8 am and the other was 2:40 pm. Neither worked with my work schedule. I have been a patient here for over five years. I said you have no afternoon appts through the end of the year. She said No!!! Considering they have sent me numerous messages about getting an appt I am very upset. I guess they have too many clients. read more

My doctor is very attentive. Dr. Koloze. I've had great experiences and found out things about my eyes that I didn't get from places like Vision Works or Target Optical. The turn around time for new glasses are a normal few weeks if that. Prices are typicAl price depending on the brand. (Insurance helps, if applicable). read more

Smyrna Eye Group PC - Typical price - Optometrists Near Me - Smyrna, Georgia

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Been going here for about five years now. Dr. Bowser is great but some receptionists are unfriendly. Been sitting waiting 20 minutes to pick up glasses and was informed I can not look without a sales associate. Sales associates are hit or miss. Some are helpful and some, not so much. Recommend for eye exam but buy elsewhere. Save on money and attitude. read more

Extremely unprofessional. Putting drops in people's eyes that burn without warning. I highly advise against this clinic and notice how every negative review is soooo funny to someone there at the clinic. This place is a joke. Natural response is going to catch up to them one day. read more

I have been a patient at Smyrna Eye Group for about 15 years. We moved five years ago but I kept my doctor there and drove the hour trip for an appointment. Today when I realized I was running late, I called the office to let them know. It went to voicemail twice so I kept on going. I arrived 13 minutes late. The lady at the front desk told me that because I was late, they were cancelling my appointment. I will find a new practice closer to my home but I have two suggestions for Smyrna Eye- 1- review your policies on what to do when someone is late 2- hire front staff people who have kindness and tact when dealing with the public. read more

I love this office. Talk about fast!! I was in and out in 30 minutes. The entire staff is professional and courteous. Highly recommend! read more

The crew is enjoyable and that will keep an eye on my Nice when my husband went back for his appointment and I was coming out of my appointment. read more

Dr.Harper gave such clear explanations of the exam. I felt welcomed and comfort during my entire visit. Tramayne was so helpful when choosing glasses. I have used this practice for years always pleased. read more

Walked in to browse selection of glasses with an intent to buy and to develop a new relationship with an eye doctor. They demanded I have an appointment before I could see their eyeglasses, and that I wear a mask upon entering. It's 2022, but whatever, I'll wear a mask. When asked why I needed an appointment to look at the glasses, the receptionist said, "the sign says you have to have an appointment. We don't just let people come in here and look at our glasses. You have to have an appointment. It's just the procedure we're operating under." I asked if they had a certain style of frame I was seeking. She said, "I don't know and can't even tell you, not without an appointment." I was not offered an appointment, just told why they would not do business with me, and the only explanation was that there is a sign in their foyer that says so. Smyrna Eye Group is weird, off-putting, and apparently in no need of new business. Horrible first impression. I will actively deter others from this business. read more

I gave them multiple chances because 1)it's close to my house, 2) they offer Saturday appts, and 3) I liked Dr Hadadi. But the front office is awful, and today was the third and final straw for me. -Last year they lost my insurance. I got several nasty voicemails the day before my appointment INSISTING I had never given it to them (I had) and threatening to cancel my appointment, which I had made it months in advance. -My husband had to fight with them about his insurance, even though we have the exact same policy and they've billed it before, no issues. -This year my appointment was canceled due to COVID. I can understand that. But they sent an email saying, "DO NOT call us to reschedule, we'll call you." Two months later, I still had no appointment, so I called them, and got an, "Oh yeah, we canceled you. You can come in Saturday." The day of my appointment, I arrive 5 minutes early as I was told to, and was told that I was 10 minutes late and would have to reschedule. Turns out they had shifted my appointment by 15 minutes. And they refused to see me. TL;DR- decent doctors, but I'm tired of wondering what drama I'll have to face with the front office at every appointment. read more

Our family has been with SEG for almost 15 years. Even after we moved out of the area, we decided to stay with the practice and make the drive. Well, we've seen the practice's quality of service decline year after year (after covid) to the point that we are just done with it. Sadly, the front desk staff is beyond awful and will be the reason for this business' failure! First, it is almost impossible to get anyone on the phone to make an appointment. It has taken me months of playing phone tag to be able to talk to someone for an appointment (their common practice seems to be letting the calls goes to vm and then they randomly call you back, super close to their office close time, so you are not able to call back). Then when I finally was able to connect with someone to schedule 4 appointments for our whole family, they took my insurance information and after waiting on hold for a while, they told me that I didn't have vision coverage and needed to pay out of pocket. I proceeded to explain that something must have been wrong with the validation process or data because we 100% had insurance coverage. The lady turned super nasty and was dead set on her findings and didn't want to try validating the information again nor offer to call the insurance to double check.... literally no willingness to listen or help at all! I ended up calling my insurance and my insurance offered to call them directly to confirm our coverage (we were 100% covered for checkups and in-network). After all of this wasted time, they didn't even call me back to schedule our appointments; they told my insurance that I could call them back... what?! As much as I think the world of the optometrists in the practice, we are done dealing with their office shenanigans and have decided to move on and find a practice closer to our home with better trained staff. read more

I have been going to Smrna Eye Group for several years, and again I had a great experience. The staff was pleasant and my appointment was on time. Dr. Wieseckel was professional and thorough with my exam and explained what my options were so I could easily understand them. Evin is always terrific in helping me with my glasses. read more

The staff was great and Dr. Bowser took his time to go over my eye assessment step by step.

6-26-20 EDIT They apologized. Thanks to Evan, I have upgraded my review from 1 star to 3. He took care of the situation and helped me get a new pair that is constructed much better at no additional cost. He walked me through different types of frames and made it a point to educate me on the pros and cons of each. He worked directly with the manufacturer on my old pair. The manufacturer expressed that there is a defect with those old Kate Spade frames I had. I'm just happy I finally got someone to listen to me and do their due diligence. Evan helped me find more durable frames that are still fashionable and cat-like. When I went to pick up my new frames, they now offer curbside pickup - which is so convenient! The guy I originally did business with here retired. So maybe they are turning over a new leaf? In any case, my problem is rectified and I am hopeful they'll do better in the future ___----------- DO NOT SHOP HERE. SCAMMERS AND CROOKS WORK HERE! I had the WORST experience doing business with this despicable place. Back in the end of 2018, I bought frames from this location since it is conveniently located near my home. I purchased a pair of Kate Spade frames and got all the upgrades on the lenses. I eagerly awaited my prescription cat eye frames. At last! I would be able to see well and look fashionable while doing so. They arrived and unfortunately within days they fell a part. Shoddy construction. The piece on the side that kept the glasses properly aligned on my face fell out. So now, I had crooked cat eye glasses. I was annoyed because I literally just bought them. So I go in and talk to this elderly white man who is a manager of sorts at Smyrna Eye Group. I explain how I do not want to use my warranty because I just got these frames a few days ago. Its a matter of principle. You should care about the craftsmanship of the product you're pushing. He agreed after much debate to get my glasses fixed for me. He says he will have to send them in for repair. Imagine my surprise when I get a call the very next day saying my glasses are ready for pickup. I thought to myself, that was fast - maybe a little too fast. Unfortunately, the glasses once again break in the same exact spot, within a week again! I decided then that it was pointless going back so soon as they would just make me use my warranty for their crap product. I held out to use my warranty until later. I call in today and do you know what they told me? They used my warranty already and that I had already received new frames. When I asked about the dates, they said they sent my glasses out for repair and got it back THREE DAYS LATER. Why is the "3 days later" piece important? Because I got my glasses back the next day when I went in. They essentially used my warranty for resale purposes. I never received a new frame. Now they can't help me- I have to buy something at a discounted price. This entire time they've been at fault and do nothing to rectify their issues. This doesn't even include how difficult it has been to get this warranty situation scheduled/discussed - When I tried to call and report the glasses issue months ago, they said I had to come in. When I came in, they said I have to make an appointment. Always the run around. My husband also got overcharged there for his contacts. They charged him one price and then tried to claim they undercharged him when he went home. The reason he picked the contacts he did was due to price so imagine his surprise when they claimed a new price afterwards. We had to dispute it. But they denied. A year later my husband mysteriously gets a check from them for the difference - guilty party finally fessing up. So sick of this establishment. I am reporting them to the BBB because this place is foul! I will never ever spend another dime here Do yourself a favor, find another place for your eye needs. Only shop here if you're ready to get scammed. read more

Customer service is at a low for this location. The front desk people are rude, slow , unfriendly, unhelpful. Every year I come here they always have these super young kids that know nothing about optometry and they do just the very basics without having a full understanding of what they're doing. The only redeemable attributes to this business is the doctors. They are excellent thorough and very personable. read more

I was looking for a good eye doctor when I first moved to Mableton ten years ago. I've been with Smyrna Eye Care ever since. Knowledgeable, professional, and always great. I would highly recommend. read more

I've been a patient of Smyrna Eye Group for a few years and love the prompt service, frame options and overall experience that I received. I also like how they've advanced with digital check-in/kiosks, makes the process more seamless. read more

I wanted to love this business. It was highly referred by a friend. Everything went great up until I received the incorrect lens in my glasses. I call to correct the situation and the people answering the phone don't listen, don't offer solutions and transfer me to a voicemail or to someone that says they will call me back and THEY DO NOT CALL BACK. This has been going on for 3 months with no resolution. The manager of the frames department actually says I will call you back today and days and weeks go by with no call back. I can't believe a company is actually functioning with such evasive customer response. I would not recommend ordering frames and lens from this company. read more

First I love the doctors at Smyrna Eye Group, as well as the front office staff. The 2 stars is for the people who work at the eyeglass part - I had 2 appointments 1 week apart and tbh I wouldn't recommend anyone buy glasses there. They aren't nice, friendly nor patient. They don't help you look just make you tell them which pairs you want them to clean (you can't touch them on your own) The first time we were rushed because "it's lunchtime" and when I found out there are no returns on glasses I told her we'd reschedule with someone else. The 2nd visit (1 wk later) wasn't better. Perhaps they're taught to rush the customer into a decision, to not smile, nor be friendly, but the way we were treated on that side is in stark contrast to folks like Dr Wiesickl. read more

This is the second year I have visited them, after receiving an e-mail reminding me of my annual review. I booked the appointment and waited just a few minutes to be seen. The test was complete and done very efficiently. The examiner was completely honest with me, and advised that my prescription had not changed enough to warrant purchasing new glasses. I would highly recommend Smyrna Eye Group to anyone looking for courteous and honest service. read more

Highly recommended but they don't take WellCare insurance. When I called and asked the lady was very short and pushy. I believe this is a sign for me not to deal with this place. read more

The staff at Smyrna Eye Group is great. Personable and professional. Dr. Harper is great. He listens and explains what's going on with your eyes and sight so you understand. I highly recommend and appreciate they take my insurance. Check them out. read more

Great place to be from beginning to end for a complete eye exam. Each member of the staff is completely friendly, helpful and knowledgeable. Dr. Harper has been so supportive and thorough about my eye exams and needs to help my vision. read more

I am very pleased with my new doctor at Smyrna Eye Group. Dr Vuong was the first doctor who took the time to understand and research my issue after visiting several doctors at different facilities. She is truly outstanding and really does treat her patients very well. She will educate in a way that you will understand and will then be more likely to follow her recommendations. Also Florence provided excellent service with assisting me in choosing the right frames. Love her! I have already recommended SEG to all of my friends and family who would listen. read more

I was asked to consider purchasing eye glasses from them. I explained I didn't in the past because of the warranty I receive at another establishment. The eye wear manager/supervisor stated they had a warranty too. What I didn't realize was that it only replaced the lens once for scratching within a year and the frames until my daughter had an issue with her lens. I'm upset because they want to say a film residue on her glasses look like a scratch and if so, she is out of her warranty once they are replaced. We just purchased these in August 2022. Also, I should have been explained that it was only a manufacture warranty. I purchase a warranty at the other place and it's good all year no limits of how many times it can be used. Now mind you, these same glasses or at least her glasses were originally sent back because they were cut wrong. No sir, this is a manufacturer issue but you do not need to worry about me coming back to purchase glasses. read more

My Family been coming to Smyrna eye Group for a few years now. They have great doctors and customer service. They also have a private parking lot and many Name brand to choices from With all different prices. They also except insurance. read more

Smyrna Eye Group PC - Optometrists Near Me - Smyrna, Georgia

The doctors are amazing. I seen Dr Hadadi but all of the doctors have the knowledge and experience you'd expect from a private practice. Evin is my go to guy for glasses lol love him and his knowledgeable recommendations and Curshuna in contacts. Love SEG read more

Smyrna Eye Group PC - My Gucci glasses with transition - Optometrists Near Me - Smyrna, Georgia

Divorced dad here. Showed up for an eye doctor appointment with my boys mom and was refused to be allowed back to see the doctor. Was told "there's not enough room for me in the room". I share joint medical custody of my children. Mom came early for the appointment and was admitted back, 45-60 minutes before the appointment time. I showed up early, and was refused to be allowed back. This policy needs a change. read more

I have been a patient for over 10 years and while the practice has changed with new employees the care for the Doctors have always been too notch. I appreciate how they take action when something is brought to there attention. Thank you Dr. Harper, I truly appreciate you and your patient care. read more