UPDATE: I've been coming to this eye doctor for over six years and have always been generally…read moresatisfied with the care. The staff on the glasses side even know my daughter and me by name -- that's how long we've been patients here. Unfortunately, my recent experiences have been extremely disappointing. At my last visit with my 3-year-old, I arrived at 9:40 AM and wasn't finished until after 11:30 -- nearly two hours of waiting. I understand that delays can happen, but this level of disorganization, especially when caring for a young child, is unacceptable. When I came back for my own appointment, I waited over 30 minutes in the lobby before even being seen. I always arrive on time or early and schedule the earliest appointments possible to avoid long waits, but that clearly didn't help this time. It's very disheartening, because over the years I've purchased at least five pairs of glasses, two pairs of sunglasses, and two pairs of glasses for my daughter. I even planned to get another pair this month. Sadly, after these last two experiences, I've lost confidence in the practice. My family and I will be taking our business elsewhere, and my mother -- who was planning to start coming here -- has now decided not to. I truly hope the office takes this feedback seriously. Loyal patients deserve better communication, organization, and respect for their time.

My daughter is a patient here and buys her eye glasses here…read more I have a pair of Maui Jim sunglasses and my grandson twisted the arms of them apart!! So my daughter recommend I take them here to see if they could fix them- so I did! I left them on the condition "we may not be able to fix this" but I knew they would be more successful than me!! Less than 30 minutes later they called me and said they were ready!! Yay!! They were so helpful and pleasant! I would definitely go here if lived in the area!!

As an update to my 2023 appointment for new glasses: I recently had an eye exam at another facility…read moreand was given a new prescription that was supposed to be a minor tweak on my current glasses. I compared the new prescription to my latest prescription and it seemed more like a major change instead of a minor adjustment. Not being an expert, I went ahead and ordered the updated lenses from Rome Eye Care. When they came in and I put them on, the vision in my left eye was good but I could see better out of the right lens without the glasses. I figured I just had to wear them for a while to get used to them. After two weeks of constant wear, my vision was not any better out of the right eye. I returned to Rome Eye care and they read the lenses on their machine and confirmed they matched the prescription I had been given, which I figured they did. They agreed with me that the new prescription was a major change from the lenses I have been wearing since 2023. They said I should go back to the original clinic and have them recheck my eyes. The original office I went to could not give me a repeat exam until June. I let Rome Eye Care know that I wouldn't be back anytime soon so they weren't expecting a quick return. The very next day they called and said that Dr. Reeves said for me to come in and he would re-examine my eyes. A new exam was performed and it was found that the prescription I was given by the other optometrist was over corrected for the left eye and was even a bit stronger than I needed for the right eye. During his evaluation he was able to correct my prescription to give me 20/20 vision. I know this is kind of long, but the people at Rome Eye Care center are really great. Based on how quickly they accommodated the exam and the expert treatment I received, I will probably use them as my primary for eye care.

Love Dr. Douglas! Very knowledgeable…read more Spent time with me and addressed my concerns Great, friendly, pleasant staff

Professional, courteous and informative staff and customer service!…read more Every staff member treated me like part of their family from the moment I stepped foot into the office. They were thorough, kind and took the extra time to explain each step of the process since this was my first eye exam in quite a number of years. After my exam, I was told I needed glasses and the staff was patient with me as I meticulously examined almost every frame they had to offer -- which was plentiful -- to find my 'perfect' pair! Thanks, Acworth Eye Care, for providing such wonderful eye care close to home!

This place is just too expensive. I have insurance, but they don't cover anything. I usually walk…read moreout and spend about $600. The people are friendly, although I'm usually waiting while they're talking to friends or family on the phone.

Attentive and friendly service by both staff and doctors. Almost no wait time. Very professional.read more

Great service very informative and good if you have older parents. My father has dementia and can…read morebe a bit testy but the doctor and staff were patient with him and got him understanding the process.

The doctors are great and the staff is generally courteous. The offices are nice…read more However, if you are trying to make glasses or sunglasses that are perhaps not the most straightforward - like aviators with a high base curve, their lab seems to struggle with craftsmanship in making them. I have use these same frames (I have a couple) to make lenses with almost the same prescription with other offices and the results have been great. The sunglasses I received from this office had a noticeable "fishbowl" effect. My other pair with the same exact frames and almost the same prescription were cut and produced very nicely with no problems. What actually bothered me was the response when I raised this concern. They repeatedly said this is due to my prescription and the curve of my frames even as I showed them the much better crafted lenses in my other identical frame - demonstrating it was possible to produce lenses for this frame without the problems that it had. When I asked if they could ask the lab to produce quality similar to the pair I had they basically said no. In other offices, without my even having to make that request, the staff told me they noticed the curve of the lenses and that they would personally call the lab and direct them to ensure the lenses were produced without the fishbowl effect and fitting the curvature of the frames well. Briggs needs to hold its lab to higher standards and to offer that level of advocacy for its customers - it's pretty basic for opticians to do that as they work with their eyeglass labs. Unfortunately that type of response means I will have to switch back to the office I used to go to even though it is in Roswell, 30 minutes away. At least I will get better crafted eyeglasses.

No greeting when I walked in today she just looked up and waited for me to start talking. It was…read morestrange. Their wait time is getting longer each time I go there. I waited in the exam room for the doc forever

Dr Dattolo has been my eye doctor for a-gazilion years (except neither of us are that old). I…read morefollowed her from a past practice because she did such a great job with vision therapy for my son (anisometropia). She's helped me with chronic dry eyes and glasses. Two years ago after Covid and a vascular surgery I realized I just couldn't see to read paragraphs. She's helped me with vision therapy, independent research, and now a remote appointment. This week I had a home EEG and needed good data for my neurologist. We met online and went through the things that make me snap, crackle, stutter, and twitch. I am very thankful that she's the resource I had available when these issues began.

This a a review for Dr. Dattolo. Although we haven't been to Eyes on Towne Lake, we used Dr…read more Dattolo for my daughter when she was at Roswell Eye Clinic. We LOVED her. We had lots of elective testing done for difficulties at school. I wasn't sure what testing we needed for my daughter, but after talking with Dr. D, she knew exactly which tests were necessary. Unlike my daughter, I don't have eye issues, leaving me lost at times with the verbiage used in office. Dr. Dattolo always answered my, sometimes silly, questions, without an ounce of judgement We miss her terribly here in Roswell! You're lucky to have her, Woodstock

I was involved in a head-on collision and my glasses got bent. I purchased them from another store…read moreand couldn't get back to that store to have them corrected. The ladies at Cherokee eye group over backwards to get them just right. I look forward to coming back a little later in 2025 for my exam and new glasses.

Great Doctors and staff. Very friendly and they answer all of your questions and go above and…read morebeyond to meet your needs

Love that the staff are wearing masking and staggering the appointments. Excellent…read morecustomer service ... have been getting glasses and contacts here for years. Would definitely recommend.

Had my first eye exam here this week, Dr. Patel and her staff were excellent very friendly and…read moreprofessional, I will definitely come here for all my eye care needs!

Excellent customer service. Very fast to get glasses made. Always professional and helpful.read more

Truly an excellent place, an extremely thorough exam which was a bit non traditional in the sense…read morethat they incorporate a tele doc. It was a bit of an adjustment, but definitely a fresh approach to an eye exam. Many tests we have not had before, which we liked because that means more analysis on your eyes than the average eye exam. The team of women are really on top of everything. We put lenses into many pairs of glasses and they came out beautifully. Go here!

Given the current state of healthcare, this place isn't bad, though it's not outstanding…read more The not-so-good: wait times. I had a 10:20 appointment, and I saw the doctor about 11:20. To be fair, the tech came and got me about 10:45 and did the initial scans; after that, I got put back out in the waiting room again and called back in for the doctor. I was with the doctor for about 6 minutes total. She was good, professional, and clear, but boy, did things happen fast. She did give me time for questions, but everything was happening so fast I couldn't think and then had several more after I left. The checkout lady, Mary, was very kind and helpful; she got me an appointment quickly and easily. Walking in was confusing; the check-in kiosks are around the corner from the entrance, with no clear signage, so I didn't have anywhere to go until I wandered around and check in via QR code. Not the best experience, but like I mentioned, options are pretty limited for healthcare these days. These guys were able to see me within a week, and, end of the day, I was satisfied with my care. Plenty of parking, easy entrance, clear signage to find the office (it's in a medical building with numerous other offices).

I have never had to wait so long!!!!! They dilated my eyes and put me in a waiting room for what…read morefelt like hours!! Absolutely ridiculous!! I will be finding a new eye care provider.