Professional, courteous and informative staff and customer service!…read more Every staff member treated me like part of their family from the moment I stepped foot into the office. They were thorough, kind and took the extra time to explain each step of the process since this was my first eye exam in quite a number of years. After my exam, I was told I needed glasses and the staff was patient with me as I meticulously examined almost every frame they had to offer -- which was plentiful -- to find my 'perfect' pair! Thanks, Acworth Eye Care, for providing such wonderful eye care close to home!

This place is just too expensive. I have insurance, but they don't cover anything. I usually walk…read moreout and spend about $600. The people are friendly, although I'm usually waiting while they're talking to friends or family on the phone.

I love this office! I am a difficult patient to fit with keratoconus. I have never seen better!…read moreMy contact lenses are perfect and give me 20-20 vision. Mary Brunner is amazing. She is extremely patient, detailed and knowledgeable. She researched the NovaKone lenses for me and they work great. Previously other doctors tried the Synergize lens or hard lenses and the fit was never right. I highly recommend Georgia Optometry!

My initial eye appointment was fine, but I was really surprised that Dr. Patel wanted me to come…read moreback for another 'baseline' test that has never been suggested by a previous eye doctor. The staff convinced my it wasn't an expensive test and that they'd check the cost when I came in for the test. After the test they slapped me with a $214 bill for the test and an exam fee. They are stating now they had to do the test for legal reasons??? I feel really angry and ripped off.

Took my son for an appointment for glasses and contacts. They did both the exams and then tell us…read morethey didn't have enough people to teach my son how to put the contacts in so they couldn't give him contacts. So my son who has been wearing glasses everyday for 5 years now has to go without being able to see for over a week till the glasses come in. That's why we wanted the contacts. Other than to pick his glasses up we will not be going back.

Overall not a positive experience. Staff is friendly but seems to lack critical thinking skills and…read moretraining. I will not be back again.

I had a great experience at Dorfzaun Eye Group. Debbie and Estelle were very pleasant and helpful…read morewith setting my appointment and checking me. The person (Sorry! didn't get her name) who did all my eye testing was very competent and explained everything in detail. Dr. Lam was also excellent, answering all my questions and explaining everything in detail. I didn't have time to took at glasses but I'm sure that will be a good experience, too when I get back there. Thank you all!

Money is all they care about, not customer satisfaction. Order a pair of progresive reading glasses…read moreover a year ago, but could never wear them. When I looked down at the foor, the floor appeared 10 feet away, When looked up through the top portion of the lense same thing. The only time I could get sharp vision was if I looked through the very center of the lense. 2 months ago I decided to try a new pair. Had the exam from Dr. Lam, and like before I was escorted to the optical side of the building for new frames. Yesterday I went to pick them up, but while there I could read 8, 10 and 12 point type. But the lettering on the wall which was 20 inches tall was blurry. The sample reading card 8"x8" I was holding looked like a trapazoid! Not Square! The young lady who was fitting me for frames said "we made a mistake and "they" must have over prescribed the lenses. Finally, this morning I called at 9:50 to cancel my 10:15 appointment. I live 5 minutes away. They receptionist said they are going to charge me anothe $50 cancellation fee because they have a 15 minute window limitation on cancellations! Go figure! They will not grant a refund, not part of their policy, even though they admitted by their glass-fitter it to being their own error! They got their $$$ and all they can say is sorry.

They use off site phone helpers who ask questions they already have in their files, they overprice…read moretheir frames by a good bit (as evidenced by how quickly they offered to come down on the posted price when I commented on it) and, the straw that broke the camel's back is they charge mandatory $55 for machine optic tests -and won't dilate instead. You are not allowed to refuse. Most places charge $30 for the same tests and offer dilation for free as an option. The staff seemed nice but forced to robotically say the same line to customers all day about the doctor insistence on these mandatory additional charges. I looked up the charges on my phone as soon as they told me about it and found out that dilation was usually an option and that the charge was on the highest end of typical, so walked out and found somewhere else nearby later that same day and am so glad I did. I'll review them separately. Again the place is fine the employees are nice and the eyeglass sales woman was very committed and dedicated and interested but whoever makes their policies is out to make the most money possible with the least work possible.

This is one of those times I review a business as I sit in their parking lot because I simply don't…read morewant to forget. I called ahead to ask if they do eyeglass frame repair on frames I purchased from them in 2013. They said yes and gave me the address of their location (here) that is open Mondays. (Their East Cobb location is not open Mondays.) I showed up very soon after they opened. I recognized Dr. Patel even though it had been over ten years. I explained the two things wrong with my glasses. A member of her team at the front desk examined them and agreed they could be repaired easily. In fewer than 15 minutes, someone walked to the lobby with the repaired glasses. Amazing! In this day and age when so much comes extra, when businesses are squeezed to nickel and dime their customers to make ends meet, I genuinely expected to be charged for this repair. Blazingly fast service and no pressure to buy anything even though it had been over ten years since they made a penny off me? I'm going to make a point to come back when I get my vision prescription renewed in a week. I hope that if you're reading this review it means you're checking them out. Have confidence in visiting them and trusting them to do right by you. I'm no one special. Not a VIP. But even after so long, they happily repaired my eyeglasses restoring my ability to get work done with my vision "restored" so to speak. If you do visit them, mention this review to help reinforce positive rewards for friendly service. :-)

If I could give Zeena Optical 10 stars, they would definitely deserve it. This was one of the best…read moreexperiences I have ever had at the eye doctor. It has been several years since I have made a vision visit because I felt unheard and overcharged, so I made the old frames and eyes work with what they had at that time. Zeena Optical is NOT that experience. The feeling of warmth and home is what you get the moment you walk inside. The beautiful eyewear display cases beckons you to try a pair or two on. Their frames were all fairly priced. Once you get to the back, the state of the art technology was top tier. I was jaw dropped by the ease and care of the technician guiding me through the process. After the pre eye screening tests, I was ushered into a beautiful little private office exam room where elegantly placed decor and equipment married together in perfect and tasteful style. When Dr. "A" as she is affectionately called, walked into the room, I knew this would be my forever eye place. Dr. A is not only thorough and proficient, but also she is kind and personable. She is very easy to talk to and the most important thing is that she listens. I felt so seen and heard by her. She is simply in a word fantastic. The icing on the cake is that you get a great eye exam and you don't feel as if you have been robbed just trying to see properly. I highly recommend Zeena Optical. 10/10

My first visit here was absolutely wonderful. The workers were incredibly friendly! I had searched…read morefor places to get prescription glasses, and most had terrible reviews, except for this place. I noticed their excellent reviews and called for an appointment. The lady I spoke to on the phone was incredibly nice and friendly. I came in at my scheduled time, and to my amazement, all the workers there were exceptionally friendly. The entire exam and selecting my glasses took no more than an hour. It's the best place, and I highly recommend it!

I was standing in my driveway this morning and a gnat flew directly into my eye. I was not able to…read moreget it out and it lodged itself underneath my eye. My eye started to turn red, and my cornea began to swell. I eventually was able to flush the gnat out with saline solution however my cornea continued to swell. I reached out to my colleague Dave Nichols and asked if he could arrange for me see one of his locations in the area. He called me back with an appointment at the Acworth location for 20 minutes later. I scooted over to the Acworth Store #5237 and was greeted by David who promptly queued me up to be seen. A few minutes later I was being examined by Dr. Paige who wrote me prescription. Susan checked me out. The entire process took 27 minutes! I want to thank Dave Nichols for making the arrangements for me to be seen on short notice. Huge thanks to Dr. Paige and his wonderful team who are both friendly and professional. I had several important meetings with clients today and was able to keep all of them due to the efficiency of this office. Thank you!!!

Every visit I've had with this location has been pleasant. Myself and my two daughters all have…read morereceived exams and glasses from them. The staff is always welcoming and kind. Imani has such a gentle and calm demeanor and she's so knowledgeable about the products and processes she always helps smooth out any hiccups in the process especially helping me understand insurance coverage. Cody has came to the rescue a bunch of times when I need customizations on my meta glasses or a simple tightening and adjusting of our frames.

I've always liked the doctors I've had from here and I've been coming here for years. Nurses and…read moreassistants are very nice as well. I like that they have weekend hours and it's usually really easy to get an appointment!

I went here earlier this year for some new specs. I had gotten my eye exam completed at Target…read moreoptical which I love but was not impressed with their current selection. We went around to a couple different stores (in and outside of the mall) before landing at Pearle Vision. Although pricier, you were instinctively aware that the glasses were of better quality and the customer service was great. I didn't feel hounded or hassled at all as I freely took FOREVER to try on multiple frames. Keisha was great, being both very knowledgeable about the products and options, and assisting me in finding a frame(s) that complimented my face. She was also very patient. So, when it took me about 3 weeks to select 2 frames, she still worked with me as if I were a new customer or better yet, a loyal regular. I chose 2 frames and a pair of sunglasses all of which I love. I even returned to get the anti glare added on (which Keisha had recommended but I declined) after realizing it affected my driving at night and how I looked in pictures. Love the staff here! Check it out if you're in the market!

Nice people here. Not as "slick" and "polished" as Lens Crafters, but I left believing they were…read moreequally as competent. Well. As competent as mall eye shops go. People were in and out in a progressive manner for appointments. They even managed to work a few walk-ins in. The doctor, Dr. Amit, was very friendly, and really knew his eye stuff. I was impressed. Courtney, the office manager, got me in the door, with excellent customer service skills. How often do you hear that anymore? I think these folks try a little harder to BE good, and to give you GOOD, QUALITY service, because they know they're competing with the guys you see on tv all the time. I had a good experience, recommend these folks, and will be returning.

First off, let me just say - the doctor at the Hiram location was very informative, patient, had…read moregreat bed side manner, and we trusted him throughout the process. An upgrade from the eye doctor at the Marietta location who we hoped would show the same level of care since she was part of the diaspora. Wrong. The pre-op process was ridiculously disorganized and the communication was TRASH. I had to call multiple times and physically go up there for answers that could have easily been answered over the phone. Their own staff member (not Porsha) informed me that following up isn't their ministry. When it was time to schedule the procedure, no one called to ask if the date was ok or discuss next steps. We just got an email. I called my mom to ask if she got a call back from the scheduler and she stated she had not. After a few more attempts, we were told that the date wasn't set in stone and that we would know a week before the procedure. I explained that we needed to know to bring it to our employers attention (multiple times), but they insisted that they would let us know the week before. A week later, no call; so I called Marietta Eye Clinic back. Porsha (sp) was super helpful and patient throughout this process. The communication was so poor that I had to ask if they treat everyone like this or...??? Porsha was able to finally get a supervisor on the line who walked us through all of the pre-op information. However, the date changed from the originally scheduled date to the day before; unbeknownst to us. The post-op instructions stated that my mom should avoid straining, but they failed to mention that the only medication they prescribed caused constipation. That was a whole other ordeal. Apparently, its not uncommon for medical staff to treat outpatient clients this way. However, for a procedure this expensive; I thought they would've taken more care. When its time to collect a check, their follow up is superb. Imagine that. There are other things that I could've mentioned, but this review is long enough. I'm giving them two stars - one for the eye doctor and one for Porsha, but the state of customer service and care is at an all time low. I'll update my review at the end of our experience, if anything changes.*

I had cataract eye surgery 6 months ago and was strongly advised by Dr. Andre Cohen, my surgeon…read more(they cannot give any guarantee's) that the Light Adjustable plus lens was my best option for being glasses free. Well, $15,000 out of pocket and I am back to wearing glasses full time. Even worse is that prior to my surgery, I didn't need reading glasses. Now I can't even see the food on my plate when I eat! I have to wear prescription sunglasses during the day and regular glasses at night and when it's raining. The glare and halos at night make my driving scary and dangerous. I knew that with only 2 star reviews that I should have chosen another ophthalmologist but Dr. Cohen had a pretty strong sales pitch and I took the bait. Listen to the reviews and make your choice wisely. I had such high hopes of being glasses free for the firts time since i was 9 years old.