My initial eye appointment was fine, but I was really surprised that Dr. Patel wanted me to come…read moreback for another 'baseline' test that has never been suggested by a previous eye doctor. The staff convinced my it wasn't an expensive test and that they'd check the cost when I came in for the test. After the test they slapped me with a $214 bill for the test and an exam fee. They are stating now they had to do the test for legal reasons??? I feel really angry and ripped off.

Very nice new office with friendly staff. But be prepared to wait! I was on time but was called…read moreback 30 minutes after my appointment time, then waited another 30+ minutes for the doctor to come in the examination room. This is unacceptable and I don't plan to come back.

Always nice and efficient. Pleasant staff and doctors. My go to eye doctor for several years now!read more

I cannot say enough good things about our experience with Hester Eye Associates. My goodness! I…read morewish every doctor was an attentive and helpful as he, not to mention the front office and ophthalmologist, who very patiently worked with us to find the exact right pair at the price level we were comfortable with. I highly recommend!

Horrible place to go. They gave me a prescription that was to strong and when I said something…read moreabout it they said that's your prescription like I don't know lol. I'm the one looking thru the lenses. The lenses on the glasses were to thick like a fish bowl. They didn't want to fix nothing. Horrible

DO NOT TAKE RAYBAN'S HERE FOR A PRESCRIPTION. My daughter took her classes here for a prescription…read more They never mentioned they didn't have experience with Ray Ban frames. They sent the frames to the lab and put in the wrong prescription. To make matters worse they damaged the camera and bluetooth and didn't want to take accountability for the damage. They returned the prescription fee and brushed us off to another optical place. I contacted their customer service who proclaims that there was nothing to do further. How about compensation for the lenses your lab damaged? It's been a month and I still can't get a resolution. Take it from me, just go to Lenscrafter.

I bypassed all the negative reviews about this LensCrafters location. In the past couple of years I…read morewent to another location which I heard all are independently owned, I was not pleased with the doctors. My recent experience at this LensCrafters has restored my confidence in the brand as far as my eye exam went. The store is located In town center mall between JC Penney and the now closed Sears. There is an entrance both inside and outside the mall. When I walked in for my 5 30 PM appt on a Wednesday, a young lady kindly escorted me to the Doctor's office. Everyone including the Doctor was Amicable. I was happy to hear they have a policy that you can come back within 30 days if your glasses are too strong to have the prescription adjusted. My experience with my eye exam was very pleasant from beginning to end, they answered all of my questions and I felt confident about the health of my eyes when I left. After receiving my prescription I went to pick out my new glasses. I prefer LensCrafters over other places due to the high end brands they carry. A young lady gave me a tray, told me to fill it up with all the glasses I was interested in and she would be back once I was done. They had a nice selection of women's glasses from brands like Prada, Coach, Burberry, Ralph Lauren and a many more. I sat down at a desk to try on the glasses I chose. I was able to pick out 1 pair of glasses and they had a 50% sale on select sunglasses so I chose 1 pair of those as well as my second pair. Two associates helped me with the fitting, both were jovial. I was happy that I wasn't pressured into getting anything I didn't want, they offered and moved on when i said no. Before finishing up the transaction they tripled checked to make sure the order was right. I had a great experience inside this location, the staff was friendly and knowledgeable. The store was clean and organized. The selection was current and the frames were all very tasteful. Now what did not go well was after my visit. My two pairs of glasses arrive on Saturday, only 3 days after my appt. I was called to come in and pick them both up. Then I received another call asking if what were clearly supposed to be sunglasses were just that. They were sent in with a clear lens, so I was only able to pick up my primary glasses. I was very understanding, I was told they reordered them on that day and they would be in 7 to 10 business days. Welp it's been well over that time and everytime I call about my sunglasses I get the run around and then I'm told someone will call me back and never do. If I am able to track any other order I make from any other store there is no reason why they should not be able to tell me the status of my glasses. I spent a lot of money on my glasses and at this point very disappointed in this location, I had so much hope things would go well. At this point I doubt I will get glasses from here again, but I will definitely be back for my eye exam.

Some of this is my responsibility too but come to find out that LensCrafters is not in network for…read moreVSP even though they were two years ago. I learned this after I returned my new lenses because they couldn't make them right. The blonde manager should have told me they were not in network. Deceiving! I will say Tina at this location was very nice even though we decided to return my lenses and my wife's two pairs of glasses.

Took my son for an appointment for glasses and contacts. They did both the exams and then tell us…read morethey didn't have enough people to teach my son how to put the contacts in so they couldn't give him contacts. So my son who has been wearing glasses everyday for 5 years now has to go without being able to see for over a week till the glasses come in. That's why we wanted the contacts. Other than to pick his glasses up we will not be going back.

Overall not a positive experience. Staff is friendly but seems to lack critical thinking skills and…read moretraining. I will not be back again.

Dr. Brunner is wonderful and I would have given a five star but have had mix ups in the lens a few…read moretimes. I have been going for a long time and will Miss Dr Brunner but cannot go through that again.

My husband and I have used Dr. Brunner for over a decade. He stopped using her last year when…read moretheir eye glasses mark up was over $300 and he got the same pair over the internet for $89. Last year when I went to my yearly exam, I was told I had to wear a mask. I informed them that I have asthma and PTSD and because I was out of contact lenses, I had to keep that appointment and was "allowed" to keep my nose out, except when I was near Dr. Brunner. I was outraged and struggled through it. I just confirmed my appointment for this year and asked the receptionist if they still had their ridiculous mask policy. They did. I told them in addition to my other issues, now I have a more serious issue with wearing a mask and REFUSED to wear a mask in the office. I was told if I can get a "doctor's note" they would let me come in. Since my appointment is tomorrow, I am not able to get such a note and told them that the mask thing needs to stop. It's been almost 2 years and covid is now 99.9995% survivable for everyone and we have 4 cures and people have their dna modifying vaccine if they chose to get it. Under HIPPA laws, I don't have to give them ANY information why I cannot comply with a policy. I asked them what difference would it make if my doctor signs a note or I just tell them. I asked if they think I'm lying. I told them I'm done. I'm not going to tolerate this "medical tyranny" any longer. People are fed up with wearing masks. They don't work, and now studies show that they damage your lungs and you are inhaling toxic chemicals from Teflon to formaldehyde. I know Dr. Brunner is morbidly obese. I sympathize with her, but to continue to practice medical tyranny to compensate for her condition is unacceptable. I'm done.

This is where we go for our eye exams. My son broke his glasses twice and the Gentleman with the…read morelong beard has fixed them for me without charging me THANK GOD.

It was my first time at the location and I have zero complaints. We were greeted up entry and the…read moreenvironment was clean. The wait was reasonable. Once we were called back to see the doctor, it was smooth sailing. He was very patient and calm with my daughter. He took his time and did not rush us along. He answered all of my questions.

I've always liked the doctors I've had from here and I've been coming here for years. Nurses and…read moreassistants are very nice as well. I like that they have weekend hours and it's usually really easy to get an appointment!

They use off site phone helpers who ask questions they already have in their files, they overprice…read moretheir frames by a good bit (as evidenced by how quickly they offered to come down on the posted price when I commented on it) and, the straw that broke the camel's back is they charge mandatory $55 for machine optic tests -and won't dilate instead. You are not allowed to refuse. Most places charge $30 for the same tests and offer dilation for free as an option. The staff seemed nice but forced to robotically say the same line to customers all day about the doctor insistence on these mandatory additional charges. I looked up the charges on my phone as soon as they told me about it and found out that dilation was usually an option and that the charge was on the highest end of typical, so walked out and found somewhere else nearby later that same day and am so glad I did. I'll review them separately. Again the place is fine the employees are nice and the eyeglass sales woman was very committed and dedicated and interested but whoever makes their policies is out to make the most money possible with the least work possible.

This is one of those times I review a business as I sit in their parking lot because I simply don't…read morewant to forget. I called ahead to ask if they do eyeglass frame repair on frames I purchased from them in 2013. They said yes and gave me the address of their location (here) that is open Mondays. (Their East Cobb location is not open Mondays.) I showed up very soon after they opened. I recognized Dr. Patel even though it had been over ten years. I explained the two things wrong with my glasses. A member of her team at the front desk examined them and agreed they could be repaired easily. In fewer than 15 minutes, someone walked to the lobby with the repaired glasses. Amazing! In this day and age when so much comes extra, when businesses are squeezed to nickel and dime their customers to make ends meet, I genuinely expected to be charged for this repair. Blazingly fast service and no pressure to buy anything even though it had been over ten years since they made a penny off me? I'm going to make a point to come back when I get my vision prescription renewed in a week. I hope that if you're reading this review it means you're checking them out. Have confidence in visiting them and trusting them to do right by you. I'm no one special. Not a VIP. But even after so long, they happily repaired my eyeglasses restoring my ability to get work done with my vision "restored" so to speak. If you do visit them, mention this review to help reinforce positive rewards for friendly service. :-)

There were 4 employees sitting around chatting and no one was interested in helping a customer…read more I've never seen such an unprofessional and rude optical department team. I'm not sure how this location stays in business. They no longer have a doctor that performs exams. They have one person who can dispense glasses and contacts and he seems to be part time. The others are just sitting around doing nothing. We won't be back.

The gentleman who helped us two times for two family members was excellent. Helpful, knowledgeable…read more and respectful.