He was super helpful and didn't press on things we didn't want to buy today for our system.

Can't give them a single star. Wife's sister had a plumbing problem, bid was $3500, fixed it myself in 2 hours for $40 and, it wasn't really a problem that needed fixed. Wife's folks got a furnace repair bid of $8000, another company fixed it for $263. Had Roth done the exact same repair, their price was nearly $800. These folks seem to look for single ladies & the elderly to frighten & fleece. They made my "Never Use" list. read more

Roth came to our house on a Friday to check the air conditioner for routine maintenance for which we pay an annual fee. Technician checks the furnace while he is there. Tells us the ignighters are out of range do we should replace them. Quote is $600. Next day our heat doesn't work. All day Saturday nobody calls back until 3:30 pm to tell us they cannot come out until Monday. I call back and say that we are members and have a 24/7 agreement. Roth tells me that they did look it up so they apologize and they will send a technician. Nobody called or came out. This same type of incident happeded last maintenance visit. Heat dropped working the next day which cost $900 on top of the $450 annual maintenance. Very suspicious! I would not recommend Roth to anyone. read more

A miserable and costly experience: Charged me $89 to reset my tankless water heater and tell me that it needed a "flushing" service. But access ports needed to be installed first. So total cost would be about $980. After agreeing to have that done, the problem persisted, and the technician then determined that the unit really needed to be replaced. Quote for new unit and installation - AFTER a $500 discount: $5575. I did some quick research on the cost of the recommended unit and installation, only to find their prices were almost double what they should have been. I found another manufacturer-authorized installer who quoted me less than $3000 to provide/install the same model recommended by the Roth technician. This other installer also said that anyone who was familiar with unit I needed to replace should have known that the flushing service would do nothing to remedy my initial problem. So Roth misdiagnosed the problem, charged me for a solution that did not work, and then wanted to give me a "deal" by charging almost double what it should have cost for a new unit. What a bunch if rip-off artists. read more

If I could give a negative star I would. Had some new kitchen countertops put in so I called to have a plumber come out to disconnect my water and dishwasher. The kid came out turned off the water but did not disconnect my dishwasher, garbage disposal. Nothing.. so the next day when the people came to do the kitchen demo, I was told nothing was disconnected.!! I got charged for that visit. So had to call again and have them come out that day and do the job they should have done the first time they came. I was charged for another visit. Do not use this place. They do screw the customer. I should have looked at the reviews before using this awful money sucking business. read more

With every negative there is a positive. The tech Bob was outstanding! Excellent personality and defused a difficult situation. Bob we loved, ROTH we did not! read more

Fees are unethically and immorally high. I would never use Roth again nor recommend them, ever. One word for their charges: ASTRONOMICAL. $1600 for 4 hours, with minimal expense for parts, is outrageous. If their fees were more in line with other plumbers, they would have received 5 stars. A business to avoid. read more

This company was great - in particular, journeyman electrician Ted Parker. Came over masked up, geared up, ready to go. He worked with us, was pleasant, professional, unobtrusive, and did exactly what we wanted. Put in a number of outlets and switches safely, and installed a new chandelier in a very hard to reach place. He even got us bulbs, which as parents of young kids, we had forgotten! Ted cleaned up afterwards, was friendly with my dog, and is an outstanding rep for this company. I do recommend the company overall as they were open to negotiation on a job that was big for my budget, and they happily rescheduled the work when I needed to. Very positive experience. Hope you get Ted if you use Roth. read more

Roth Home - Heating & Air Conditioning/HVAC Near Me - Aurora, Oregon

Called them friday atound noon to schedule a visit they were suposed to call me back havent heard from them

500% price gouging! Read this and consider yourself warned. Ran out of time to finish up the final components of a shower install in my rental. Needed 2 feet of 2 inch diameter, black plastic ABS pipe to be cut and glued in place and a shower Valve trim piece to be secured (not the valve, just the trim). Called Roth and agreed to a $112 nonrefundable home visit which would go toward the purchase price if one chose to proceed upon receiving the estimate. I can complete this job in about an hour and a half. A professional can do this job in 45 minutes if they are slow, and the materials required Cost about $15-$20 paying retail as a DIYer. Far less for a "professional" plumbing company buying in bulk. I received a voicemail to call them back, and when I did, I was told the estimate was $2157.37! I was in a meeting when they originally called, less than an hour before, and was also informed they took the liberty of billing the $112 on my card, prior to even finding out whether I wanted to proceed. If I had more time, I'd be going after them for my $112, but frankly, it isn't worth the effort. Whether the technician has zero clue what they are doing or this is Roth's standard business practice, You should consider making the extra effort to look somewhere else. This job should've been $300, maybe $500 if they absolutely take you to the cleaners. Frankly, I would've paid $500 and been fine with it. I just needed to work done quickly for my tenants. This type of estimate is preying on those ignorant to plumbing costs, who simply say "OK, sounds good. Let's do it." I'm sure it works all the time. I would suggest going elsewhere. read more

The service technician was knowledgeable and professional. Thank you Roth Heating and Cooling.

Had several pendant light hardwired connections moved. They were excellent! Competitive quote, very professional, on time, and really great communicating. I highly recommend and we will use them again. read more

Our original heat pump died and needed to be replaced. The old system was working fine up to that point. We used Roth to replace the system, which included the inside air handler and thermostat. The install took all day. At first it seemed OK, but we realized that nearly all of the air was going to the second floor. A temperature of 66 downstairs would gives a temp of 70 upstairs with the vents closed. A second visit added some dampers that we're supposed to be installed to isolate the Heat Recovery Ventilator. This didn't address the heat distribution issue. The third trip mostly solved the balance issue. Unfortunately they charged an extra $500 to do this, after already paying over $25,000 for the system. I used this company once before and had a similar experience. My conclusion is that they can install the bits, but fail at balancing the system to make it usable. I will be using someone else in the future. read more

This company is made up of losers. I had several projects that went ok, but my recent experience with my landscape lighting was a joke. I spent approx $750 so far, and my problem is worse that at the start. Two weeks after spending more than $5000 on another project, I was told that I would have to pay $3000 just to start the new project. I guess that just paying them $5000 wasn't enough to gain their trust. After a wait of about 10 days, I had an appointment with the electrician, but he didn't show up. When I called about the problem, dispatch said that "they screwed up". When they finally came on another day, I was told that the bulbs needed to deal with some of the problem were back ordered, and that I would have to wait for about 2 weeks. Meanwhile, they were charging me $180/hour for this information. They said that they would call me when the bulbs came in, but never called. I finally called, and they said the bulbs came in. When they finally came, I was told that "the wrong bulbs were ordered". The electrician said he would have to get the bulbs somewhere else, and spent 1 1/2 hours trying to find them($180/hour). After all of that, the bulbs were replaced, and supposedly the system was tested. Half of the system now did not work later that evening. After spending more than $750 on the work so far, I called and told them that I was looking for someone else to work out my problem. I didn't want to waste any more money dealing with them. So if you are looking for a company that doesn't show up for appointments, charges a lot, doesn't follow up on problems, ignores you when you have questions. and has incompetent electricians, go with these guys. read more

We had a pipe burst in our garage, and needed repair. Since they installed our furnace and ac, and we were "members", thought we might get quicker service using them. We didn't, as most of Portland had pipe issues around the holiday. Our problem was with the gross overcharge($624) of expanding an existing hole in our sheetrock to expose more of the burst pipe to repair. After multiple attempts to have our invoice looked at/modified/corrected, no such luck. While the pipe did get fixed, we chose to cancel our "membership", and we would not recommend them for any sort of repair. read more

We had a serviceman named Stanley come to our home in Spring 2019 to assess a broken bathtub faucet. He diagnosed a broken cartridge and quoted $700 to replace it, citing it as a "high end" Grohe cartridge. We were able to find the cartridge on Amazon for $75 and replace it ourselves. I emailed him asking for an explanation for the high quote and he never wrote back to me. https://www.amazon.com/gp/product/B002ZLPTZS/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1 read more

Be warned these guys are HUGELY expensive..$600(flat rate any and all) to seat a toilet....so they aren't really charging by the job..In our case very easy..you end up paying for the messy difficult jobs. We are going to go ahead and put all the sink and toilet valves on ourselves...and seat the toilet too. This company is too rich for our tight pockets!! Some people have kicked them out of their homes after getting the quote for jobs. And yes $89 for initial inspection and bid. We thought they were just going to come do the work..We just have a lot on our plates right now so wanted a plumber to come do the work..more on our plate but at least we know how to do this stuff..thank god!! read more

These people will steal you blind overcharging for the cheapest equipment you can imagine. Don't fall for it.

Our Furnace was having issues starting so we decided it was time to replace. We contacted Roth's and they said they could do it. They took our old furnace out and installed one that doesn't work. Now we are told it could be 4-5 days to get the part from Texas. So here we are in December with the coldest temps of the year and no heater for possibly 4-5 days. This is a brand new system and it doesn't work or they don't have a part for it. Decided they could take a part from another Furnace and turns out that wasn't the problem. Still not working. So far my rating is Zero Stars. read more

I don't know how these guys are in business. Scheduled a home visit twice. Two no shows. Got an email from someone with an outrageous quote (wrong service quoted) without even seeing my house. Good luck in the real world fellas. Stay away from this company. Something is clearly wrong. read more

very unethical company. Needed someone to look at a part on the water heater and when they showed up he wouldn't look at the part. We paid $89 on a guy to come out and quote for over priced parts/service that we specifically said we didn't want!!! (Which was not what was discussed on the phone for the apt!! Waste of money and time!) Absolutely do not recommend using this company couldn't believe the poor customer service and moral work ethic :/ read more

Had a terrible experience after already reeling from our home being older and needing a lot of repairs. Called to get an electrical assessment. Our encounter began with him complaining he had to drive so far. While they told me on the phone a cost assessment would be given up front, the technician told me it would cost just to look at our outlets clearly to make it "worth his while." Reluctantly I had him change four outlets because they were in bad shape and with plastic melting I didn't want a fire. When I asked for clarification on what he was doing he spoke condescendingly as if I'm not smart enough. To top it off he left a mess of cut wires all over the floor and wouldn't put a blank plate over wires after eliminating an outlet despite asking several times so I had to go to Home Depot buy one and do it myself. read more

I recently purchased a new heat pump and furnace through Costco. Roth was the assigned vendor. I had a tight timeframe and wanted to take advantage of the tax incentives and rebates before they expired on 12/31. Roth was able to accommodate my schedule. They arrived on time whenever they came out and were very professional and courteous. I couldn't be more pleased with my new Lennox system. It's quiet which is a welcome change from my old furnace. It keeps my house warm all day without having extremely hot air blowing. I'm looking forward to summer and having the AC. The new thermostat can be controlled remotely and is easy to operate. I haven't gotten an electric bill yet but hope to see big savings. read more

Amazing approach these people have. I had a leak below the guest bathroom and made an appointment. I had cut open the ceiling where the leak had dripped through and had a guess what it was. The guy they sent out is super courteous and respectful - and he confirmed it was simply the wax ring for the toilet. Feeling very relieved, I shut off the fill for the tank and flushed the toilet. This helped for 2 reasons - the tank was empty and we went downstairs and confirmed that the water was leaking at the ring, not in the plastic pipe. Fantastic, I think, let's fix it, since I'm more busy than usual right now. Sure, he says, let me write up the quote. The quote to replace an $8 wax ring was $559. Since he must have done this before, he must be able to do it faster than me, which is in about 45 minutes. But let's give them the benefit of the doubt - they want $500 an hour. Great work if you can get it, to be clear, $500/hour is over $1 Million a year. Seriously, $500 an hour for changing a toilet wax ring and I already emptied the tank. I happily paid the service call to get rid of them. Wow. read more

No show. I made an appointment for Monday 930. No show, I called, the lady who answered said I was on the schedule for 930. I said no ones here, she had the guy who was supposed to be here call me back, he said he was double booked, and they'd tried to call me Friday, Id returned the call Friday and s told it was a conformation call and I was still scheduled for 930 Monday. the salesman said he could be here 100 Monday @ 1000 Monday when the appointment was for 930. I have to be at work. I'm not going to use a company that cant even get their scheduling right. read more

I was referred to Roth by NW Natural as a good choice for converting my home from oil to gas heat. I was told Roth would call me and they did not. I then called Roth and had my information taken down and was told I would receive a call, which did not happen. I then called Roth again and was told once again that I would receive a call. It has been over a week since the second call to Roth and I have not heard back. I would not recommend Roth, there are many other companies to choose from and I strongly suggest you skip the call to Roth. This is not a good company to work with! read more

Poor business practices when doing estimates. They gave one price and refused to give any further breakdown on costs, labor or materials when I asked. I would have had to just trust they weren't dishonest in their bid and it came across as extremely shady. Since their estimate was significantly higher than the other estimates, I can only assume they were attempting to overcharge me. I already knew the cost of the appliance and the required installation time. So, labor worked out to be over $700/hour. I did not use this company. read more

UPDATE: My wall got fixed by their patch man Bill. He was very communicative and did a good job fixing the walls. It looks as if the bulky pipes were never there. The pipes were also moved to the area above the ceiling and are no longer in view. Everything was coordinated by Jay who made sure everything was done and fixed. He was really pleasant to deal with. I wish they did all these the first time they installed the AC itself and saved all of us the trouble. *** It was such a pain dealing with this company. We went through with them because we went through Costco and they are the company that they do contracts with. From the installation to the inspection to the payment, they were so disorganized I could not believe Costco uses them to deal with their customers. When we signed the contract they said it would only take 1 day to do the installation, it ended up being 2 full days. They were missing parts or something. We could hear one of the contractors blaming the one who gave us the estimate how he messed up big time. They did not even use boot covers while they were doing the installation and managed to break off our door alarm in the front door, no apology was given. After they finalized the installation, we were not told if the AC was safe to use or not. They did say the furnace was broken and needed to be replaced. Okay, that's a bridge we'll cross when fall comes. But for now we need to know about the AC. They scheduled an inspection from the county and the inspector showed up and he told us that the installation was not done yet. The inspector was appalled the way the AC was set up and he said he's never seen it like that before. We had to call the Roth office to tell them what is going on. They always pass you on to "somebody who would know" and still they always sound confused. Then they told us an electrician has to come still and finalize certain things. The electrician came and set up the plugins. Still, there's something wrong with the humidity drip. IT just didn't look right. We are no AC expert but it definitely did not look right. We told the electrician the situation and he advised us to call the office. Which we did. We got passed off multiple times. And then the payment, they advised us that we had to call the bank where the debit card is from so they can charge us with the cost without being stopped by our bank since it is a big purchase. We did. 3 weeks later they call again asking the same thing. Really? Why wait that long and attempt to charge it when they called few weeks before that? They could have attempted it then. We finally gave up and just told the office we'll mail a check instead. They managed to wire the thing across my laundry room with those big bulky pipes and the humidity drip straight to my laundry sink. It just does not look right. Anyone would be angry. I have told them my concerns but nobody listened. Do yourself a favor and use another company. And oh, they are quick to ask when We want to set up the furnace installation this time, I told them I used another company instead. We will not make the same mistake twice. read more

We are so appreciative of the crew that come to replace our electrical panel. They replaced an old, unsafe panel; kept us informed about what they were doing and why; very careful when in the house. I would highly recommend! read more

This was the worst experience I've ever had with any company, ever. I was given false information and entirely manipulated into thinking I needed a full system replacement when my rain drain system was in perfect shape. I called Roth looking to have my rain drains cleaned on the new house I just bought. They sent Cody. Very nice person and seemed incredibly knowledgable and caring. I explained that I wasn't aware of the condition of the rain drains or how well maintained or not they were. He saw my lack of knowledge as an opportunity. Instead of hydrojetting the drains, which is cleaning, like I asked for, he proceeded to tell me that the drains were clogged and were compromised by roots as well, and that many times replacing the whole system is the cheapest way to go - because if sections needed to be repaired on several drains, that could add up and it can end up being less expensive to just replace the whole system. The whole system replacement quote was $10k. I had no idea what to think, I was in shock, and assumed that this must be the route to take. He told me that roots had destroyed the drains and there wasn't much to do but replace them. I reluctantly signed a few papers agreeing to the work. I slept on it and called and emailed the next morning letting them know I did not want the whole system replaced and I wanted them hydrojetted - which is what I called to ask for - I told them that if the hydrojet didn't work, I could figure out what to do at that point. It turns out he hydrojetted only ONE of my 4 drains - and it was clear - so that was his "good news" for me that day - the other three were the ones he SAID were compromised. I needed a second opinion and I called Grumpy Drains to clean the drains. They came out, cleaned all three drains for about $500 and it took 15 minutes. They were kind, honest and glad I didn't spend $10k on a whole system replacement! Because NONE of the drains had root systems compromising them!!! Roth LIED. None of the drains were in need of repair. Cody didn't even try to clean them! He just tried to manipulate me with false information into thinking I needed a whole system replacement. There are zero issues with my drains and I almost got swindled out of $10k. Dishonest. Manipulative. Lying. Cheating and Unethical. I ended up having to pay $1k to Roth for the ONE drain he cleaned due to the fees and fake video he said he took that showed i had roots invading the drains, which he didn't even take because there were no roots! I shared my whole story with customer service and they were kind enough to refund $400. In the end, I still paid $600 for lies and one drain cleaning. This company SUCKS. read more

An update to my review.... After speaking with manger in the office for Roth Heating, we discussed my issues and how I felt I had been steered wrong regarding "their pricing" compared to what would be considered "comparative pricing", especially asking very specifically if that was what I would expect to pay from a competitor. While we did not come to an agreement as to how specifically answering questions with wrong answers was or was not "predatory", we were able to agree on a fair price for the job they did in my home. Coincidently, it was also the price of the "high end estimate" I had found in my area for this job. I remain satisfied with the work itself, and my issue has been resolved. They DO do good work..just at a higher price than other companies. I still don't understand why the "cost of living" in my area should have any bearing on the cost of a standard ac repair. He assured me the tech did not tell me that, yet AFTER assuring me how he was the most honest tech with 37 years at the company he still would not ask him directly if he told me that or not. My security cameras picked up the conversation. Either the tech would confirm he did in fact tell me this, or he is not as honest as they think. I appreciated his willingness to make me feel like I did not pay a higher price than normal, even if he did not agree. I would recommend them to anyone wanting good, reliable service...but would also suggest you research and know what you would expect to pay in your area from other companies BEFORE agreeing to the estimate. I also raised my star rating from 1 to 3. This is because 1. The job was done, done quickly, and done right. And 2. Because I do appreciate his willingness to work with me to a resolution when I felt I was misled into an over charge. That goes a LONG way with me. Again, I would actually recommend them, but would caution you to do your research on cost first..know what the average cost of the job should be. There is a huge difference between a 1000.00 job, and a 2000.00 flat rate for the same job. read more

Too eager to sell a new system. A second opinion led us to relatively inexpensive solutions while the Roth tech left us with a doom and gloom diagnosis and no heat. Need a new system? Call Roth and then get another quote. Need heat? Call someone else to begin with. read more

Used in a real estate transaction. Would have need a 4-5 but on our repair deadline day Roth's plumber said they couldn't do the job, switch off his phone and went home sick. We were able to get an extension from the buyers and get another plumber to do the repair but this could have messed up the deal and caused my sellers a lot of extra stress and had to pay another couple of plumbers to come out and give bids. read more

Completely exorbitant prices. After being told over the telephone that their plumbers could both fix our p-trap and snake a clog, the plumber who arrived informed us that we would need to call a separate drain tech. We spent over $500 to replace a p-trap and just under $500 to have a bathroom drain snaked. We felt misled and ripped off. The only positive aspect was that they were available on short notice. read more

Flat rate pricing, way over-priced, unethical business practices, dishonest company. They assured me I would get breakdown of pricing so I could submit it to my insurance. Little did I know that "flat-rate pricing" means you don't get a breakdown of pricing, even if they told me in their cagey way that I would get a receipt with all the work done. They knew exactly what I was asking for, but they chose to not tell me, "no you won't get a breakdown of pricing for your insurance." They found ways to get around telling me that. Very poor way to run a business and take advantage of people. Their price was way out of line, as well. And never an explanation of why they were charging me such a high rate. read more

Had Roth out to do our annual furnace tuneup. The company called when the technicians were on their way, and they showed up promptly afterward. John Harrison and Matthew were professional and courteous. They performed the cleaning and replaced our filter. John let me know about a potential problem, with a recommendation on how to fix it. No pressure at all, just the facts and the price up front. I also decided to purchase a Nest thermostat since they were having a special. John installed it quickly and walked me through the setup process. Here's the thing that earned 5 stars for me. We have a new baby, and we had a bunch of cardboard packing boxes in our garage that we haven't had time to cut up and put in the bin for recycling. John and Matthew said they had room in their van to haul most of the boxes back to Roth to be recycled, and with my permission they filled the back of their van with old boxes and cleaned out our garage. I have never experienced customer service people going so far above and beyond my expectation. John and Matthew, you guys earned a customer for life today. read more

I called Roth heating when our furnace broke and they reassured me they would come out same day as it is winter and we have small kids. After taking my credit card for the visit charge (which is not applied to cost of repair I was told)., four hours went by with no call from their technician. When I reached out to them,they unapologetically informed me that nobody would help today. Very disappointing ...look elsewhere for your heating needs. read more

We had a problem with our heat pump, called Roth's as we have used them before. We told we could schedule one and a half weeks out! Did so and, today when they were to arrive, I finally called by 1 p.m. to see if they were coming out. It appears they called the wrong home number (now, again, we are REPEAT customers so the number should be in their records!!) and left a message they would not be out. No replacement for later today; we could just reschedule. We will never use them again. We have sweltered through two days of no a/c and waited too long to have this happen. Glad they are rich enough to treat customers this way! read more

$89 to come out and give an estimate for INSTALLING AN OUTLET? Are they joking? If it were a really extensive wiring job or if they were troubleshooting a serious problem, that would make sense, but $89 for an estimate for a straight forward installation of new outlet in a space that already has outlets nearby is completely ridiculous. I told them no thanks. I've got a dozen other electricians happy to come out and give an estimate for free. read more

Roth was recommended to me by a co-worker who had nothing but good things to say, so I thought I'd give them a try. I called and explained exactly what I needed to be done. The individual I spoke with was friendly and seemed on top of things, took good notes and read them back to me, so I was confident that they knew what I needed and would be able to communicate that to the technician that would be coming out to my house to give me an estimate on the work. The technician comes, goes over the notes, and I explain what I'm looking for in more detail. Then the technician tells me that's not really the kind of work they do and charges me $.00 for the consultation. He did work up an estimate for me, but it was clear it was not work they wanted or would really be willing to do. I feel Roth had multiple opportunities to understand what I was asking for, and determine that it was not in the scope of their practice prior to the consultation... prior to me having to take an afternoon off work, and prior to charging me $90.00 for nothing. Smells like bad business practices to me, I wouldn't recommend them to anyone. UPDATE: Wow! Thanks for that dismissive explanation, great five-star customer support. /sarcasm I totally understand Roth sending a technician out is an expense to your company... one you clearly don't want to consider the cost of doing business. And yes, the $89 fee was explained to me up front (I never said it wasn't), and I was fine paying it assuming Roth was going to make an honest attempt to fill my need. I don't think you understand the source of my frustration. The technician clearly stated to me this is not the type of work Roth typically does. And as I also previously stated, yes, I was provided a quote. A quote that was $2000 dollars more than the next highest estimate I got for the same work, sending me the message that it is clearly not work Roth wanted. So again, my frustration is still the fact that Roth had at least two opportunities to tell me this is not work they wanted and instead they charged me $89 to waste my time. read more