Service is abysmal! Didn't get any response after an hour plus waiting online. Couldn't contact…read morelocal representative just 10 miles form me, it rolled over to the same abysmal online service. So it looks like I'll have to drive to the local representative. But based on my online experience, I expect they'll have their doors shuttered and locked and I wont see anyone unless I wave big money in their face and promise to spend big bucks!

They do not seem to know how to communicate with patients but they excel at communicating when they…read morewant to get paid.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

I'd like to amend my review. They got me in earlier than scheduled. She adjusted my inserts and now…read morethey fit very well. She was very pleasant to work with. My shoes feel great now.

Not happy to find out it cost 120 dollars to replace 2 layers on my custom orthotics after a year…read moreof use. They said it took a half hour to remove old layers and glue on new ones, and that I'm paying 60 dollars for every 15 minutes. I never spent that much at my local podiatrist.

The team was right on it and took care of my husband with everything he needed in preparation for…read morehis ankle surgery. Thanks!

Good customer service, right when you walk in there are two chairs for people to sit in and a…read moreperson to talk to who is friendly and will help you get what you need.... I'm so glad we have a local place we can go to that can help us directly, and treats you with respect.

I have literally been waiting for months to get my CPAP supplies filled. They never answer phone…read more Then if I get someone by going through another department, still no getting my account going then I was told to send pictures of my mask to a phone number via text, and they sent me to after hours number so, wrong number. Horrible customer service. And I had such high hopes.

The prices and the people are unfriendly. The wait times are horrible. They say the prescriptions…read moreare ready and they're not

I am here from California visiting family and in the process of removing the Go,Go Carbon mobile…read morescooter from the trunk I discovered that the driving mechanism that controls the front wheels was not functioning. Immediately I had a panic attack but I found Access Medical Equipment on the internet. Within 10 minutes upon arrival the tech mechanic had us back on the road at 100%. Thank you - what a great store!

9/28: Your response is not accurate. I specifically told you the malfunctioning light was on the…read morenorth side of the building several times. So the suggestion that you only now learned which light I was referring to because I sent a video is simply not true. I identified the location from the beginning, and the north-side light I complained about has continued flashing for months despite repeated requests to address it. If there was actually any uncertainty about which exterior light was malfunctioning, I also have to question why nobody simply checked the building at night or reviewed any available exterior camera footage to verify which fixture was flashing. That would have made the problem obvious. At this point, the public responses come across as performative because they do not match what has actually happened. There have been repeated assurances that the issue was being handled on this public forum, while the same light continued flashing night after night. After months of this, I'll believe it is actually being addressed when I see that it has been addressed. Please don't rewrite the history here to make this sound like a misunderstanding about which light was causing the problem.

So grateful to them for saving my vacation! My CPAP mask broke and they were able to help me get…read morenew supplies set up on a weekend. Fantastic customer service!

Excellent customer service! Delivery available. Good products…read more Answers phone fairly quickly!

In town from out of town, first night here my cpap power supply died. After checking 2 other…read moreplaces in Bremerton, Medequip was able to fix me up in no time! Thanks for salvaging my vacation!!

Not able to fill a prescription for a breast pump, but very friendly person answered the phone and…read morewas able to refer me to a local DME provider who can.

They've always had what I've been looking for, and for what seems to be fair pricing. The level of…read morecustomer service is attentive, I've always been acknowledge upon entry and questions have been answered satisfactorily. The only DME store in the area with a showroom and stock of disposable items!

I have a monthly order of bandage supplies I have been getting through Cesco. My main issue is they…read morewant me to call them 5 days before my perception is due to have them fill it. I feel that they know I need my bandage supplies on the second of each month when the script can be refilled. Why should I have to call for a re accruing order. I would even accept a partial order and the remainder to follow a week or so later. When I run out of bandage supplies my legs get damage from improper bandaging setting my healing back each time. This is very flusterating.

Very knowledgeable of equipment and products. Great customer service. Terrific parking.read more

They provided the needed equipment the same day that it was requested. The equipment was clean and…read morefunctioned perfectly. The delivery person assembled the equipment and showed me how to use it. All the staff were polite and answered all my questions.