Service is abysmal! Didn't get any response after an hour plus waiting online. Couldn't contact…read morelocal representative just 10 miles form me, it rolled over to the same abysmal online service. So it looks like I'll have to drive to the local representative. But based on my online experience, I expect they'll have their doors shuttered and locked and I wont see anyone unless I wave big money in their face and promise to spend big bucks!

They do not seem to know how to communicate with patients but they excel at communicating when they…read morewant to get paid.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

The team was right on it and took care of my husband with everything he needed in preparation for…read morehis ankle surgery. Thanks!

Good customer service, right when you walk in there are two chairs for people to sit in and a…read moreperson to talk to who is friendly and will help you get what you need.... I'm so glad we have a local place we can go to that can help us directly, and treats you with respect.

I have literally been waiting for months to get my CPAP supplies filled. They never answer phone…read more Then if I get someone by going through another department, still no getting my account going then I was told to send pictures of my mask to a phone number via text, and they sent me to after hours number so, wrong number. Horrible customer service. And I had such high hopes.

The prices and the people are unfriendly. The wait times are horrible. They say the prescriptions…read moreare ready and they're not

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

So grateful to them for saving my vacation! My CPAP mask broke and they were able to help me get…read morenew supplies set up on a weekend. Fantastic customer service!

Excellent customer service! Delivery available. Good products…read more Answers phone fairly quickly!

In town from out of town, first night here my cpap power supply died. After checking 2 other…read moreplaces in Bremerton, Medequip was able to fix me up in no time! Thanks for salvaging my vacation!!

Not able to fill a prescription for a breast pump, but very friendly person answered the phone and…read morewas able to refer me to a local DME provider who can.

Far better experience this time around. I picked up a new ASV machine for my sleep apnea and worked…read morewith Mike, the respiratory therapist (as opposed to other Mike, the non-respiratory therapist. Mike was great, giviing me all the info on how the new machine works while having me sign more paperwork for the machine than I had to sign when I bought my house. He's a sincere and friendly guy, and this must be at least the 4th time I've worked with him (I tend to need upgrades to more effective CPAP machines), Mike's great at giving comprehensive info about the machine and all that goes with it, including the legal stuff. And being an RT, he was able to clearly explain how an ASV machine is different from CPAPs and BIPAPs and would I could expect. So, yeah, I'm awarding this Rotech office 5 stars because from Mike calling me when the office first received the new machine order, calling to notify me the machine was in and to set up the pick-up appointment, answering questions in the office and on the phone, AND sending a text notifying me when I'll get a follow up phone call is what I expect of 5-star customer service. And to add to it all, Mike even reminded me to contact my CPAP supplies provider to update their records with my new machine since ASVs use a different hose, water tank and replaceable filter than the BIPAP machine I had. That will prevent them the company from shipping me the wrong replacement parts. This proves to me that my less than satisfactory experience last time was an isolated lapse.

I cannot even begin to explain the frustration with this place. I went in to pick up my equipment…read more The person at the front desk was reclined in his chair and looked and sounded half asleep. The respiratory therapist came out and brought my equipment to me but I had very little instruction on how to use it. He told me the oxygen tank would last for about 5 hours. I sleep more than 5 hours. He said I would need to call 911 if I ran out. This made no sense to me at all. Later I realized the oxygen tank was a *back up* in case the power went out not for nightly use. Because I had little instruction, I thought the heavy machine was to fill the oxygen tank. The machine they gave me is HEAVY and LOUD and makes a loud BEEEEEEP when I turn it on. Even worse is that it was sticky and not very clean. It's MEDICAL EQUIPMENT! It should be clean!! We figured out how to use it but I still don't know how often I'm supposed to swap out the tubes. In addition, I cannot take this heavy beast with me and I have a trip later this summer. When I called to see what my options are, since I clearly cannot fly with this big machine, I was told they cannot get me a portable machine. This makes no sense at all. I cannot be the first person to need a portable machine. The office staff doesn't seem to be trained or have much more knowledge than I do about this stuff. Ridiculous! In addition, I still have not been provided with any information about how much I will be paying for the equipment I currently have. So frustrating!

They've always had what I've been looking for, and for what seems to be fair pricing. The level of…read morecustomer service is attentive, I've always been acknowledge upon entry and questions have been answered satisfactorily. The only DME store in the area with a showroom and stock of disposable items!

I have a monthly order of bandage supplies I have been getting through Cesco. My main issue is they…read morewant me to call them 5 days before my perception is due to have them fill it. I feel that they know I need my bandage supplies on the second of each month when the script can be refilled. Why should I have to call for a re accruing order. I would even accept a partial order and the remainder to follow a week or so later. When I run out of bandage supplies my legs get damage from improper bandaging setting my healing back each time. This is very flusterating.

Very knowledgeable of equipment and products. Great customer service. Terrific parking.read more

They provided the needed equipment the same day that it was requested. The equipment was clean and…read morefunctioned perfectly. The delivery person assembled the equipment and showed me how to use it. All the staff were polite and answered all my questions.