I'm not sure why this place has a low review. I think it's because one lady gave a one star review because nobody could back peddle and cater to her crappy planning of a new years holiday. I originally ordered from this shop online through a third party service to be shipped. When I got the confirmation email, I noticed they were actually just right down the road from me. I emailed them hoping to get the shipping fee refunded and switch my order to a local pickup. I wasn't going to be mad if they couldn't do it, it's not their fault I wasn't paying attention. But, alas, they emailed back like right away, promptly refunded the shipping and I was able to pick it up after work. The gentleman up stairs was nice and told me where to go in the future for any other pickups. I have an old deployment injury to my eye which has left me with vision that can only be semi corrected with a scleral lens. It was great to see this shop with not only options but actual detailed explanations for each solution. They have a YouTube as well if that's your thing. Pay no attention to the grouch that left the one star review read more