This is a great location in the Westshore considering the ease of parking, fresh retail/service…read morespace with a large open floor plan. I can't attest to any claims of equipment servicing as I'm only at the enquire stage but I was suitably impressed with the helpfulness if staff, their product knowledge, for showing no hesitancy recommending other suppliers for comparison or if they didn't carry a product, and I was even offered free inspection of current equipment either in store or at home. Prices seemed normal and I must say their was a calm and professionalism evident every moment I was in the store or calling for information. Defiantly an asset to our local community and those with mobility challenges.

Graham from HME was great in making sure that my friends wheelchair was the correct fit. He was so…read morehelpful and happily came back to make any needed adjustments. Very caring and detailed service! I'd highly recommend him for assisting your loved ones in finding the correct medical equipment.

Visiting Victoria I required a mobility scooter to rent for a week. Bernice was wonderful in…read morehelping decide which one would be best for my situation. A driver delivered timely to my hotel. On a Friday night before the 3-day holiday, the unit malfunctioned (user error!). Dave made a special trip on Saturday morning to replace it with another unit. All the while, both Bernice and Dave were helpful, kind, concerned, and kept me informed by text or email, even after hours! I was impressed with the company and the great customer service!!!

This company takes advantage of vulnerable people. They sold my 82 year old dad a used scooter…read morefor 7,495.00. I, as my dad's Power of Attorney, contacted the store and spoke to the manager who said: they do not have a return policy. He also said that we could trade my dad's scooter (that he owned for 1 month) in on another scooter but he won't get what he paid for it. The manager said that the owner's name is Ally Li and said that she is an "absentee owner". My dad's Occupational Therapist saw the scooter and said that "my dad has been hosed" and he could have gotten him a new scooter for about $4,000.00. My Dad's Occupational Therapist said "he tries to stear people away from this business".

My husband and I both have mobility issues so we both have mobility devices that were purchased at…read moreor by Motion Specialties. They have been truly been THE best business that I've ever had the pleasure of dealing with. The sales people, very competent and know their stuff. The front desk people, friendly and accommodating. The workers of the devices? Amazing! They are a great group of gentlemen who have a great sense of humor while remaining professional. They know what they're doing and you can see whenever I've needed something done. Any issues at home (for other devices) they've been prompt and courteous and very straightforward. Always willing to help with very little notice; truly amazing at this difficult, busy stressful time with the pandemic. I thank my lucky stars that I have that group of people in my phone contacts. I know I can count on them for pretty much anything to do with our devices Rock on guys!

The technicians in maintenance department did a great job on my Mother's walker (aged late 80s)…read morerecently, after she fell while sitting on it, (without charge). Expert, prompt and good interpersonal skills. Dr L Trouton (Primary Family Caregiver, middle aged)

A few months ago my elderly mother with dementia was admitted to Evergreen Hospital after breaking…read moreher ankle. We were told she didn't need surgery and would be discharged in a day or so, but after a week she was still there. Everyone had dropped the ball (from the insurance company, hospital staff, social worker, and the rep at Bellevue Healthcare - no one had any sense of urgency to resolve this situation) and every day, my parents were racking up a massive hospital bill. I called Bellevue Healthcare and was lucky enough to speak with Shannon (thank God!) instead of the rep who was supposed to be 'responsible' for our case. Shannon immediately took charge of the situation and within 24 hours got a hospital bed delivered and installed at my parents' home. As a result, we were able to also get my mom discharged that same day. Without Shannon's help, I dread to think how long my mom might have been stuck in hospital while everyone on the 'care team' pointed their fingers at someone else instead of taking responsibility. Shannon has continued to be an invaluable resource for us over the last few months and has helped us with so many situations. Our entire family is so grateful for her. God bless her!

They don't call you back to follow through after receiving doctor orders that were sent (and…read moreconfirmed) on 5/29 and never responded (May 11th and already approved by insurance). Someone responded to a voicemail to tell me they cannot help me (I guess there is a specific person that you have to talk to-nobody else can help, hopefully they never go on vacation). This was higher rated than my previous provider so very disappointed in their lack of care or concern.

What to say - I found them on the Medicare site, ordered a few items, received them on a fairly…read moretimely basis. Then.... simply put, buyer beware, they are not approved nor accept the Medicare contract rate, so they are not covered by the adjucated Medicare price, the claim will be denied once billed to Medicare. So... in other words a complete waste of time -- simply returned the items to them. If you are looking for durable Medicare contract approved/billed items, avoid this place.

I've had two dealings with them, the first time I would've given them 2 stars. After the second…read moretime I'd give them zero stars if I could. The lady there, calls constantly harassing me for payment, when they already have my card on file for payment. Even going so far as to threaten to send the bill to collections for less than $50, when she has my card on file. Also, I had a new prescription from my doctor for a walking boot, and she refused to give my prescription for one back to me, when I told I wanted to take my business else where, since she was making every excuse in the book for not wanting to order me a new one like my doctor wanted me to have. Not at all impressed, with how they handle their business. Stay far away from them. I'd never recommend using them again. With the way the lady there treats customers, I'm shocked they are still in business.

Excellent customer service! Delivery available. Good products…read more Answers phone fairly quickly!

I'm in my late 40s and have generally always been in decent health. About a year ago I found out I…read morehave stage IV CRC. Had a major surgery in September and ever since then have been in near constant pain. Sitting, laying down, getting up, nothing was comfortable. I saw some Youtube videos on lift chairs/electronic recliners and thought maybe one of them could help me get through my days. I also know I have more surgeries/procedures in the future. Found Bellevue Healthcare online and Bremerton was the closest one. Stopped in the next morning with a specific model I was hoping to check out. I believe it was Jorge, the branch manager that helped me. They had a similar model, and he was very helpful in showing me the features and letting me check out other options as well. Ultimately they didn't have the model I really wanted. Jorge checked the inventory at other locations and let me know they had the model I was interested in at their Sequim location and that he could bring it to Bremerton for me to check out the next day. I stopped in the next day and they let me just sit/lay in the chair for a good 20 minutes to make sure it met my needs. They gave me a nice little discount and were able to deliver the chair to me in Port Orchard as soon as the next day. Delivery was great, everything was set up, plugged in, and ready to go at no additional cost. The service from start to finish was top notch, and the chair has literally made my daily life bearable and comfortable. Thank you to the team at Bellevue Healthcare in Bremerton.

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

I have a simple hand brake installed by Absolute Mobility in Woodinville in 2023. The installation…read moreis fine and the hand brake works without a problem. I was advised that the hand brake should be inspected/maintained each year. Understand this is essentially a rod connected between a hand lever to the brake. Everything is visible; no dismantling is necessary to inspect the hand brake. I was informed that the service charge for looking at the hand brake required 1 hour of service/labor. Mind you, there is nothing wrong. How do these folks justify 1 hour of labor when the job should be completed in 10 minutes?

We rented a van from absolute mobility the side door was stuck so we tried opening it and the…read morewindow ended up shattering. When we took it back the same day because we needed a usable vehicle they ended up trying to charge us $4,000 for the window. The insurance ended up paying most of it but they still got $400 out of us. They are not reliable.

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

They continually send me the wrong supplies. I contact customer service, they apologize and say…read morethey're going to expedite my corrected order, and then several days later another person calls from the company to confirm that I need products? Terrible customer service. I'm going to change to another provider from my insurance.

Looking for ethical business practices and reliable delivery of life saving supplies? Look…read moreelsewhere. I established care with Performance Home Medical in Jan 2024 (CPAP rental + DME supplies). After a May 2024 pulmonology visit (notes + RX good for a year), I tried to reorder in early 2025 and was told by Crystal to re-see my pulmonologist and to "get supplies from the internet" in the meantime when I told her I was out. They also failed to bill the 13th rental month (intentionally, I believe, hoping the lapse in rental payments would trigger a new 13 month rental period. Very shady!). I switched to Bellevue Healthcare and had zero issues. In June 2025, staff member Crystal called to place the order I'd needed months earlier; when I said PHM was no longer my supplier and not to contact my doctors, she became rude and threatened collections for my CPAP machine, which would have been mine already if they'd sent that 13th bill. I need these supplies to breathe at night and collections are terrifying! Aside from it being illegal/impossible to send to collections what hasn't been billed, it's unprofessional and cruel for her to make threats like this to a homebound disabled patient. No one this lacking in empathy and competence should be talking to sick people. I'm medically fragile, and that call caused a dangerous symptom spike/drop in my vitals. My caregiver phoned after; another staffer properly notated my account, seeming confused by Crystal's errors and rudeness. Shortly after, Crystal called and left my caregiver a message, acting as if she'd "pulled strings" and done a big favor to invoice the 13th month and leave me alone. No apology, zero accountability. In my experience, this was unprofessional, felt predatory, and demonstrates a medical practice not equipped for complex patients. I would not recommend.