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    Bellevue Healthcare

    4.8 (5 reviews)
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    Ask the Community - Bellevue Healthcare

    Performance Home Medical

    Performance Home Medical

    2.4
    (13 reviews)

    They continually send me the wrong supplies. I contact customer service, they apologize and say…read morethey're going to expedite my corrected order, and then several days later another person calls from the company to confirm that I need products? Terrible customer service. I'm going to change to another provider from my insurance.

    Looking for ethical business practices and reliable delivery of life saving supplies? Look…read moreelsewhere. I established care with Performance Home Medical in Jan 2024 (CPAP rental + DME supplies). After a May 2024 pulmonology visit (notes + RX good for a year), I tried to reorder in early 2025 and was told by Crystal to re-see my pulmonologist and to "get supplies from the internet" in the meantime when I told her I was out. They also failed to bill the 13th rental month (intentionally, I believe, hoping the lapse in rental payments would trigger a new 13 month rental period. Very shady!). I switched to Bellevue Healthcare and had zero issues. In June 2025, staff member Crystal called to place the order I'd needed months earlier; when I said PHM was no longer my supplier and not to contact my doctors, she became rude and threatened collections for my CPAP machine, which would have been mine already if they'd sent that 13th bill. I need these supplies to breathe at night and collections are terrifying! Aside from it being illegal/impossible to send to collections what hasn't been billed, it's unprofessional and cruel for her to make threats like this to a homebound disabled patient. No one this lacking in empathy and competence should be talking to sick people. I'm medically fragile, and that call caused a dangerous symptom spike/drop in my vitals. My caregiver phoned after; another staffer properly notated my account, seeming confused by Crystal's errors and rudeness. Shortly after, Crystal called and left my caregiver a message, acting as if she'd "pulled strings" and done a big favor to invoice the 13th month and leave me alone. No apology, zero accountability. In my experience, this was unprofessional, felt predatory, and demonstrates a medical practice not equipped for complex patients. I would not recommend.

    HME Mobility & Accessibility

    HME Mobility & Accessibility

    3.7
    (3 reviews)

    I used to have a sales rep who helped us a great deal. I hadn't ordered anything in a while and…read moretried to contact him about 5 years ago. Eventually someone contacted me and told me he was doing some illegal activity. I didn't need to know what was going on inside the company. The only thing that should have been said is he no longer works for the company. Since I ordered so many things from the company I would still contact them to fix things that were purchased from them. Everytime I asked to get something fixed or come to look at something they would charge us. Recently we tried to arrange to get things added to a wheelchair. I was told we would need someone to come out to check it. I paid $160. On the day of the appointment no one showed up. They were also estimating it would cost 2000. I went through a different company that did a minor thing to the chair. I asked how much and never got a bill. If I had gotten I am guessing less then 100. It is expensive when someone is disabled and when a company seems to overcharge or charge for every little thing it makes me not want to deal with that company again. I will no longer deal with this company and will try to find other companies to deal with.

    This is a great location in the Westshore considering the ease of parking, fresh retail/service…read morespace with a large open floor plan. I can't attest to any claims of equipment servicing as I'm only at the enquire stage but I was suitably impressed with the helpfulness if staff, their product knowledge, for showing no hesitancy recommending other suppliers for comparison or if they didn't carry a product, and I was even offered free inspection of current equipment either in store or at home. Prices seemed normal and I must say their was a calm and professionalism evident every moment I was in the store or calling for information. Defiantly an asset to our local community and those with mobility challenges.

    Bellevue Healthcare - medicalsupplies - Updated August 2026

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