They continually send me the wrong supplies. I contact customer service, they apologize and say…read morethey're going to expedite my corrected order, and then several days later another person calls from the company to confirm that I need products? Terrible customer service. I'm going to change to another provider from my insurance.

Looking for ethical business practices and reliable delivery of life saving supplies? Look…read moreelsewhere. I established care with Performance Home Medical in Jan 2024 (CPAP rental + DME supplies). After a May 2024 pulmonology visit (notes + RX good for a year), I tried to reorder in early 2025 and was told by Crystal to re-see my pulmonologist and to "get supplies from the internet" in the meantime when I told her I was out. They also failed to bill the 13th rental month (intentionally, I believe, hoping the lapse in rental payments would trigger a new 13 month rental period. Very shady!). I switched to Bellevue Healthcare and had zero issues. In June 2025, staff member Crystal called to place the order I'd needed months earlier; when I said PHM was no longer my supplier and not to contact my doctors, she became rude and threatened collections for my CPAP machine, which would have been mine already if they'd sent that 13th bill. I need these supplies to breathe at night and collections are terrifying! Aside from it being illegal/impossible to send to collections what hasn't been billed, it's unprofessional and cruel for her to make threats like this to a homebound disabled patient. No one this lacking in empathy and competence should be talking to sick people. I'm medically fragile, and that call caused a dangerous symptom spike/drop in my vitals. My caregiver phoned after; another staffer properly notated my account, seeming confused by Crystal's errors and rudeness. Shortly after, Crystal called and left my caregiver a message, acting as if she'd "pulled strings" and done a big favor to invoice the 13th month and leave me alone. No apology, zero accountability. In my experience, this was unprofessional, felt predatory, and demonstrates a medical practice not equipped for complex patients. I would not recommend.

This is a great location in the Westshore considering the ease of parking, fresh retail/service…read morespace with a large open floor plan. I can't attest to any claims of equipment servicing as I'm only at the enquire stage but I was suitably impressed with the helpfulness if staff, their product knowledge, for showing no hesitancy recommending other suppliers for comparison or if they didn't carry a product, and I was even offered free inspection of current equipment either in store or at home. Prices seemed normal and I must say their was a calm and professionalism evident every moment I was in the store or calling for information. Defiantly an asset to our local community and those with mobility challenges.

I used to have a sales rep who helped us a great deal. I hadn't ordered anything in a while and…read moretried to contact him about 5 years ago. Eventually someone contacted me and told me he was doing some illegal activity. I didn't need to know what was going on inside the company. The only thing that should have been said is he no longer works for the company. Since I ordered so many things from the company I would still contact them to fix things that were purchased from them. Everytime I asked to get something fixed or come to look at something they would charge us. Recently we tried to arrange to get things added to a wheelchair. I was told we would need someone to come out to check it. I paid $160. On the day of the appointment no one showed up. They were also estimating it would cost 2000. I went through a different company that did a minor thing to the chair. I asked how much and never got a bill. If I had gotten I am guessing less then 100. It is expensive when someone is disabled and when a company seems to overcharge or charge for every little thing it makes me not want to deal with that company again. I will no longer deal with this company and will try to find other companies to deal with.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

I am here from California visiting family and in the process of removing the Go,Go Carbon mobile…read morescooter from the trunk I discovered that the driving mechanism that controls the front wheels was not functioning. Immediately I had a panic attack but I found Access Medical Equipment on the internet. Within 10 minutes upon arrival the tech mechanic had us back on the road at 100%. Thank you - what a great store!

9/28: Your response is not accurate. I specifically told you the malfunctioning light was on the…read morenorth side of the building several times. So the suggestion that you only now learned which light I was referring to because I sent a video is simply not true. I identified the location from the beginning, and the north-side light I complained about has continued flashing for months despite repeated requests to address it. If there was actually any uncertainty about which exterior light was malfunctioning, I also have to question why nobody simply checked the building at night or reviewed any available exterior camera footage to verify which fixture was flashing. That would have made the problem obvious. At this point, the public responses come across as performative because they do not match what has actually happened. There have been repeated assurances that the issue was being handled on this public forum, while the same light continued flashing night after night. After months of this, I'll believe it is actually being addressed when I see that it has been addressed. Please don't rewrite the history here to make this sound like a misunderstanding about which light was causing the problem.

My husband has been on oxygen for over three years. As his oxygen needs increase, Lincare in Port…read moreAngeles, Wa has been awesome in meeting his increased needs. My heartfelt thanks to Amber and her team for providing this prompt and professional lifesaving service.

I have had Lincare for over one year now and have nothing but praise for their staff, service,…read morecourtesy, professionalism and caring. They came to my rescue initially when another oxygen company failed to provide me with oxygen needed on an emergency basis. They came out and made sure I had tanks, concentrator and equipment at 6 p.m. on a Friday night beginning a holiday weekend. Thank you Marcus, Justin and office staff. Wouldn't go anywhere else for oxygen needs.

An overall extraordinary experience with Tanya who was so generous with her time and gracious…read moretalking me through learning about CPAP - I am very grateful. Use me as a reference!! And you have my approval to snip / paste any part of this ringing endorsement for you and the service Norco provides. The CPAP equipment is newest technology & quiet - contrary to some friends who much have old equipment. Tanya was amazing and is an incredible asset to the team there - thanks so much!! I LOVE they are employee owned!!

For all of those who are stuck in the 9th ring of hell, waiting a year to get a mobility device…read morefrom Norco, I offer you this suggestion? Go see the actually helpful folks at: MSHH Donor Closet in Edmonds 409 Howell Way Edmonds Wa 98020 phone:425-712-1807. The place is run by volunteers who actually want to help you. They answer their phone. There happened to be a PT volunteering who fitted me. For $85.00 and 15 minutes I left with a suitable nice brand and model manual wheelchair. They have all types of medical mobility devices and home care items. Hope this can help someone :)

always friendly when I call with questions and caring to…read morehelp you get supplies needed. tell you when to expect your supplies if not satisfied, call and they will try something different to see if you like better. very pleasant to work with

Excellent service! I don't even know where they are located, I call them and they so helpful and…read morefriendly on the phone. Delivery is the next day. This is so refreshing after dealing with another company in the past. Thank you!

Visiting Victoria I required a mobility scooter to rent for a week. Bernice was wonderful in…read morehelping decide which one would be best for my situation. A driver delivered timely to my hotel. On a Friday night before the 3-day holiday, the unit malfunctioned (user error!). Dave made a special trip on Saturday morning to replace it with another unit. All the while, both Bernice and Dave were helpful, kind, concerned, and kept me informed by text or email, even after hours! I was impressed with the company and the great customer service!!!

This company takes advantage of vulnerable people. They sold my 82 year old dad a used scooter…read morefor 7,495.00. I, as my dad's Power of Attorney, contacted the store and spoke to the manager who said: they do not have a return policy. He also said that we could trade my dad's scooter (that he owned for 1 month) in on another scooter but he won't get what he paid for it. The manager said that the owner's name is Ally Li and said that she is an "absentee owner". My dad's Occupational Therapist saw the scooter and said that "my dad has been hosed" and he could have gotten him a new scooter for about $4,000.00. My Dad's Occupational Therapist said "he tries to stear people away from this business".