Jim's Pharmacy was my neighborhood store growing up. I've always felt well-treated, there. Today,…read moremy mother went to buy me compression stockings after my knee replacement surgery. I was getting worried, because I threw away the ones the hospital gave me because I hated them, but I really needed something to keep me safe. They sent my mom back with a measuring tape and some questions, and picked out the perfect pair for me. I'm so relieved, and I'm grateful that they took the time to help my mom find just the right pair.

Good people. Always takes as much time as needed to explain and help. Been going there for over 15…read moreyears.

Switched oxygen companies, this one is great. Devin set up, trained me and was polite and…read moreprofessional! 24/7 contact available

I highly , highly recommend Bellevue Healthcare in Sequim. My mother had purchased a walker here 8…read moremonths ago and found that it didn't fit the way she walked. The manager took the time to see what was going on and went out of his way- both above and beyond the call of duty- to ensure that she had a walker that worked. Thank you so very much for your compassion - we have ​the utmost faith in your business and everyone who works there.

This is a great location in the Westshore considering the ease of parking, fresh retail/service…read morespace with a large open floor plan. I can't attest to any claims of equipment servicing as I'm only at the enquire stage but I was suitably impressed with the helpfulness if staff, their product knowledge, for showing no hesitancy recommending other suppliers for comparison or if they didn't carry a product, and I was even offered free inspection of current equipment either in store or at home. Prices seemed normal and I must say their was a calm and professionalism evident every moment I was in the store or calling for information. Defiantly an asset to our local community and those with mobility challenges.

Graham from HME was great in making sure that my friends wheelchair was the correct fit. He was so…read morehelpful and happily came back to make any needed adjustments. Very caring and detailed service! I'd highly recommend him for assisting your loved ones in finding the correct medical equipment.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

ABSOLUTELY INCOMPETENT. Do NOT purchase home medical equipment through this company. There are so…read moremany better options available: Motion Specialties, Island Mediquip and MEDIchair (in Sidney, BC). My parents purchased a Pride Lift Chair on December 1st and paid in full. They were told it would arrive December 20th. They are still waiting for it to arrive. The chair they were loaned was insufficient and broken. My dad has been extremely uncomfortable for 21/2 months and it has had an adverse effect on his health. We will not be giving anymore business to this company ever. (I HAD TO CLICK ON 1 STAR IN ORDER TO POST THIS REVIEW BUT I WOULD GIVE THEM 0 STARS)

They continually send me the wrong supplies. I contact customer service, they apologize and say…read morethey're going to expedite my corrected order, and then several days later another person calls from the company to confirm that I need products? Terrible customer service. I'm going to change to another provider from my insurance.

Looking for ethical business practices and reliable delivery of life saving supplies? Look…read moreelsewhere. I established care with Performance Home Medical in Jan 2024 (CPAP rental + DME supplies). After a May 2024 pulmonology visit (notes + RX good for a year), I tried to reorder in early 2025 and was told by Crystal to re-see my pulmonologist and to "get supplies from the internet" in the meantime when I told her I was out. They also failed to bill the 13th rental month (intentionally, I believe, hoping the lapse in rental payments would trigger a new 13 month rental period. Very shady!). I switched to Bellevue Healthcare and had zero issues. In June 2025, staff member Crystal called to place the order I'd needed months earlier; when I said PHM was no longer my supplier and not to contact my doctors, she became rude and threatened collections for my CPAP machine, which would have been mine already if they'd sent that 13th bill. I need these supplies to breathe at night and collections are terrifying! Aside from it being illegal/impossible to send to collections what hasn't been billed, it's unprofessional and cruel for her to make threats like this to a homebound disabled patient. No one this lacking in empathy and competence should be talking to sick people. I'm medically fragile, and that call caused a dangerous symptom spike/drop in my vitals. My caregiver phoned after; another staffer properly notated my account, seeming confused by Crystal's errors and rudeness. Shortly after, Crystal called and left my caregiver a message, acting as if she'd "pulled strings" and done a big favor to invoice the 13th month and leave me alone. No apology, zero accountability. In my experience, this was unprofessional, felt predatory, and demonstrates a medical practice not equipped for complex patients. I would not recommend.

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

I've had nothing but positive interactions and assistance from them since my CPAP prescription was…read moresent to them a couple months ago. That included a phone call before sending me the equipment, a virtual appointment a week later to make sure I knew how to use it, a couple of calls I've made to the sleep coach line and two visits to the Cherry Hill location. Everyone I've come into contact with by phone and in person has been helpful, often offering me tips even beyond what I specfically contacted them about.

Service is abysmal! Didn't get any response after an hour plus waiting online. Couldn't contact…read morelocal representative just 10 miles form me, it rolled over to the same abysmal online service. So it looks like I'll have to drive to the local representative. But based on my online experience, I expect they'll have their doors shuttered and locked and I wont see anyone unless I wave big money in their face and promise to spend big bucks!

Do not...not...not go to this Pharmacy for your Covid/Flu shots. They do not honor the time…read more assigned to you...nurse is disorganized and late in starting the shots. 5 people showing up for 1pm appointment and instead of starting with the first one to arrive, they started with the last. The wait area is very cramped in between pharmacist and post office with no place to move. Very poorly thought out and dangerous for vulnerable elderly.

Heart Pharmacy is having a significant negative impact on business due to an incredibly invasive…read moreand unprofessional full time post office employee. This man asks customers what's in their package when they pick up. He announces our names and addresses loudly, and asks invasive questions about our mailings. Three times, he has come out of the back room literally juggling and squeezing my package, guessing out loud what's in it. When I told him I didn't like it, he got sarcastic, saying, "Sooooo, file a complaint about me." Then he gave an ugly smirk. No recognition he'd done anything wrong. He even comments on womens' appearance. He announces to the line up what payment method we are using, disingenuously making conversation with, "Ooh, is that a MASTER card, or a DEBIT card? I can never remember the circles!" trying to get women to talk to him. He makes inappropriate comments about peoples' names, e.g., "Oooh, isn't that the name of a wiiiiine?" as if he's attempting an awkward pickup in a bar. I have never seen so many people squirm in discomfort. He asks questions about our mail for which the RCMP would need a warrant. He is a legend among people at UVic, and not in a good way. Why Heart is willing to subject customers to this unprofessional behavior, I don't know. Given this, I would certainly not transfer my prescriptions there nor do any shopping. I'm filing a complaint with Canada Post, which certainly will not help the pharmacy overall.