Do not trust this store! The assistant manager Rachel increased our bill to almost $500 per month…read more After hours on the phone to Verizon we sort of fixed this. Call Verizon directly do not trust this store

Victra eventually made good on my refund, NO thanks to the extremely rude boys running the store…read more When I returned my iPad in a timely manner, they refused to refund the money and kept repeating "it's our policy " like robots. They said there was a $50 restock fee, which was never mentioned at purchase. But more than that they were contemptuous and rude, laughing at me for expecting some modicum of customer service, which they clearly could care less about. They said they were not a Verizon store and they had no responsibility for Verizon products! BUYER BEWARE!!

EFix is a new Cell phone, iPad, laptop and desktop repair located off the main drag in Sequim, has…read morea small waiting room area inside and a few parking spots right outside the door. My iPhone was currently not holding a charge, dying on me on the regular and when I actually checked in Settings, the iPhone message stated that I needed to get a new battery. So it was time to head to EFix, glad to have this new business close by rather then heading into Silverdale or Poulsbo! Mike took my call ordered a new battery that took less than a day to receive. Once I came in, he was able to swap my battery out in half an hour. I also had another issue with my lens and he identified the problem instantly and was able to clean and re-glue my lens that was loose on my old iphone. As you know, our phones are so important and his great customer service as well as such fast service was well appreciated. I can recommend all to use EFix for fair pricing and most importantly, fast quality work!

I was blown away with the customer service provided by Mike Berrios, owner/lead tech. If all…read morebusiness's were to take a page from his how to book and practice his way we would have a much better world. Thanks for your help Mike!

Was given AMAZING customer service from the two great guys Travis M. (and I'm so sad to not…read moreremember the other guys name!) at this store. I came in very close to closing time with a legit emergency and they stayed over two hours past closing to help solve the problem. They not only solved the problem but went so far beyond in helping me that I left in awe of how fantastic they were. I will be a repeat customer and have already spoken with several people about how amazing they were. Keep it up guys, you deserve 10 stars not a measly 5!!

T Mobile cellular services are great! On the other hand…read moretheir 5G wireless internet can be great, but lately every few weeks your service cuts out. Either you get nothing or lots and lots of buffering. Calling tech support does almost nothing. Apparently they do something behind the scenes. You reboot the modem several times maybe it works. They tell you they see tickets about service repairs in the area. One support person then said Oops. I am looking at San Antonio and we are in Port Angeles, WA. These service interruptions can last a week or more. Do they give you a service refund? NO! When it works it is great. If you need to depend on service, look elsewhere.

I've been with T-mobile for years and have never had a more frustrating experience then dealing…read morewith the customer service representatives here. 6 years ago when I was on a business trip in San Jose, CA my phone's battery started to fritz. Which was a problem because my phone had all my flight information etc. I am on a plan with my family and my brother, his wife and my father are all authorized people on the account. Back then, T-mobile was able to call my brother and speak to him about authorizing me to purchase a new phone so that I would not be stranded. Fast forward 6 years and I have just moved back to the NW. My phone has died. It is not even turning on. I go in and they won't call anyone. They wouldn't even look up the number for my brother so I could call him from their phone. Mind you I am single, female and now have no way to make emergency calls. They wouldn't think outside the box and just kept saying it was against protocol. When I had given him all the names on the account and my number and name which is also on the account. They could have requested an ID for me to verify I was, who I said I was, and looked up his number for me to call on their phone. So that I could get the ball rolling and not be stranded without a way of even contacting 911 in an emergency. Like I understand protocol for security but this was beyond ridiculous and lacking total human empathy. Needless to say I still need a new phone but I will not be giving this place my commission.

Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.

I just got my second smartphone, which means I just transferred from one smartphone to another for…read morethe first time. I'm pretty tech stupid, so I was a stressed-out mess. Taylor was an absolute gem. He was completely patient and extremely knowledgeable and juggled multiple customers at once without ever making us feel neglected. He truly is an exceptional young man. I've always gotten good service at this location, but Taylor is without a doubt one of the most gifted customer service representatives I have ever dealt with in any business.

This is only an authorized Verizon retailer, not an actual Verizon store. As such they aren't as…read morehelpful as they could be/would be if they were actually stewards of Verizon Wireless, who pride themselves on their customer service and helping whenever possible. I've been in here probably 5x in the last decade for various things ranging from buying new phones to changing plans. One of my family members was ill last year and even though Verizon stopped allowing her to use her old flip phone on the updated Verizon 4G network, they continued to charge her for a line access she wasn't able to use. When she recovered from her physical disability and went into this store location to ask them about it they told her there wasn't anything they could do and blamed her for the issue. This is not the customer service we used to get at this store and my family member just gave up on the issue. After spending 3 hours on the phone with Verizon today I helped resolve the issue that could have easily been resolved a year ago in this store had they just spent the time and care. We can't get back the $24/month that was charged for an entire year of non-use of a line without a phone attached but maybe this will save someone from the same type of experience. Sadly, you're better off going to Silverdale to the closest actual Verizon store to get the care you deserve.

So; Went to Port Townsend Verizon Friday and bought the…read moreGoogle Pixel XL. I have been doing business with Verizon since the 90's; and have never received the level of customer service that we did on Friday, Dec.28, 2018. Manager Bekah was on top of her game. She was informative, made sure I understood my new device and made me feel like I was #1. I applaud her for her attention to detail and genuine concern for her clients. Suzie Wisner-Gray

Tyler the manager is good. Stay away from the girl with red hair and shaved sideburns. I was in…read morethere to ask about 2 bills and perhaps getting internet but she was not someone I wanted to even be around after talking about the bill. I just walked out. She was loud and the whole store heard my business. If you need any repair on your iPhone - E-Fix in Sequim is the place to go 360-499-8234. Currently, I'm praying for a day where these stores don't exist and we have something better to deal with. I hate going in them. It's like dealing with used car salesmen.

I just bought a new iPhone and needed to get a new SIM card for it. I was switching from a Nexus 4…read morethat was becoming obsolete and had a Koodo plan that I wanted to keep. I originally went to London Drugs, who said I needed a new SIM card but they couldn't activate it; so I called "The Mobile Shop" to ask if they could sell me a new SIM card and activate it. The rep said no problem. When I got there he was helping 2 other people and I thought I'd have to wait a bit, but he chimed right in and asked me for my old SIM card (from Nexus 4) which was too big for the iPhone card, so he simply trimmed it down and put it in the iPhone. Wow! I was so impressed that this excellent rep took care of me in 30 seconds flat, while not missing a beat with the other 2 customers. It was a free service too! Triple multitasker, very smart, focused, attentive and efficient. I'd recommend anyone to go to The Mobile Shop at the Real Canadian Superstore at 835 Langford Pkwy, Victoria, BC. When you walk in they're to the right.

Such excellent help with such friendly attitude! Highly recommend!…read moreOur laptop froze and no computer help store was open on Christmas Eve! We stopped in at Radio Shak hoping they knew of a store in the area to fix our laptop that was open- instead she helped us solve our problem!! Simple fix! Who knew! We were so relieved!

Our home needed an updated solution to extend the WiFi signal throughout the house. I am so…read morerelieved we went here and received assistance. We described what we needed and got the recommendations for what will work. We opted for the Deco AX3000. Prices were competitive to big box and getting insight from the team there saved a ton of headache. Or WiFi is strong now!! Thank you!!