Do not trust this store! The assistant manager Rachel increased our bill to almost $500 per month…read more After hours on the phone to Verizon we sort of fixed this. Call Verizon directly do not trust this store

Victra eventually made good on my refund, NO thanks to the extremely rude boys running the store…read more When I returned my iPad in a timely manner, they refused to refund the money and kept repeating "it's our policy " like robots. They said there was a $50 restock fee, which was never mentioned at purchase. But more than that they were contemptuous and rude, laughing at me for expecting some modicum of customer service, which they clearly could care less about. They said they were not a Verizon store and they had no responsibility for Verizon products! BUYER BEWARE!!

BEWARE this is NOT a corporate store. This is a 3rd party dealer. Google AT&T 3rd party stores…read more They do not operate under the same rules. They inflated our bill by adding extra e-sims on all devices. That added $150.00 extra. It's been a nightmare to delete them and the manager is no help.

BEWARE this holiday season! I went in last year for a November sale, ****upgrade your phone to…read moreIphone 11 and get a Ipad and Apple watch for $5.00 each (was told .99cents originally).*** Was told my phone bill would remain the same $158.00 well that DIDNT HAPPEN as promised. My bill has approx. $240 per month since the GOOD NOVMBER DEAL. Well here it is 1 year later and many many many phone calls to Zach at AT&T in Sequim and AT&T and still no results. I was told by Zach over and over again, he's passed this to the right people to take care of this and would get back to me. STILL WAITING I will be finding a new company to work with.

EFix is a new Cell phone, iPad, laptop and desktop repair located off the main drag in Sequim, has…read morea small waiting room area inside and a few parking spots right outside the door. My iPhone was currently not holding a charge, dying on me on the regular and when I actually checked in Settings, the iPhone message stated that I needed to get a new battery. So it was time to head to EFix, glad to have this new business close by rather then heading into Silverdale or Poulsbo! Mike took my call ordered a new battery that took less than a day to receive. Once I came in, he was able to swap my battery out in half an hour. I also had another issue with my lens and he identified the problem instantly and was able to clean and re-glue my lens that was loose on my old iphone. As you know, our phones are so important and his great customer service as well as such fast service was well appreciated. I can recommend all to use EFix for fair pricing and most importantly, fast quality work!

I was blown away with the customer service provided by Mike Berrios, owner/lead tech. If all…read morebusiness's were to take a page from his how to book and practice his way we would have a much better world. Thanks for your help Mike!

Staff at store very friendly and helpful. i actually stopped in to cancel my account. I like…read moreeverything about T-Mobile except for speed and coverage in the rural areas that i live. Tested Dataspeeds were 1/10 of a competitor (who has crummy customer service). But staff is great, cost was very competitive & they told you what you need to do. Turns out, after store staff spending 10 minutes on the phone, and my answering questions as why i want to cancel, the Call center told the store staff (not me while on phone) they could not do it, but that i had to call in. I called in, long wait times, i eventually took the option for a callback. a couple of hours later, it took their computers 3 times to get me. A little more wait, then a really helpful and nice person (Haley) helped me cancel my account. She was soo nice i hated to do it. I'll be back when i live someplace they have better coverage !!

I would give it a 0 if I could. We bought two I phone 17 phones. We had been on a usage plan for…read more!20.00 per month. Isaac the employee we dealt with told us the best possible plan was to add two addtional lines to keep our rate at 120.00. When our bill came we were charged 180.00. Returning to the store Isaac said he made a mistake, he did apologize multiple times, but said nothing could be done about it. We were told we were on a two year plan and we were stuck with it. An additional $1200.00 out of our pocket because Isaac made a mistake. This is how they treat customers who have been with the company well over twenty years.

Service was fantastic. she was able to dump it down to where I would understand. She also made sure…read moreI got the best price for what I was looking for.

I scheduled a service appointment with Astound for Friday, 8am-12pm, and took the entire day off…read morework. At 11:49am, dispatch called to say the tech would be late -- arriving by 2pm. Fine, I adjusted my day. At 1:15pm, I get a call from the same tech who had previously failed to fix the issue -- the same one I had requested NOT be sent again. He admitted he saw the note and suggested I reschedule for someone else. I asked him to just come by and replace the router. Instead, at 1:22pm, dispatch (Josh) calls and says, word-for-word: "We're rescheduling your appointment to next week." That's when I lost it -- I had already burned a vacation day! We argued, and I hung up in frustration. Later, Josh (the dispatch manager) called back, and we had a calm discussion. He apologized and booked me for Saturday, 1-5pm. I canceled my plans and waited. No one showed. No call. Nothing. This is beyond poor service. It's disrespectful and unacceptable. Astound claims to put customers first -- not even close. I'm done. Switching to Earthlink. This company doesn't deserve my business or yours.

My laptop died and I thought I lost everything, photos, documents, you name it. Damien from FixIT…read moreComputer & Tech came out to my place just outside Sequim / Port Angeles and recovered all of it. He also set me up with a better Wi-Fi network and showed me how to back things up. If you need local tech support or computer repair on the Olympic Peninsula, this is the guy! Deanna F.

From the owner: FixIT Computer & Tech provides computer repair and technology support for Port Angeles and…read moresurrounding areas. We help with desktops, laptops, phones, tablets, Wi-Fi networks, and smart home devices. Services are available in-home or remotely, depending on your needs. Our goal is to make technology easier to use by offering clear, patient support for people of all skill levels. We work with homeowners, small businesses, remote workers, and seniors who want friendly, reliable help without confusing jargon or high-pressure sales. FixIT is a locally owned business focused on practical solutions and real-world results.

Useless Internet. Installers great ... But ... Customer service, online and phone, clunky and never…read moreending. Huge advertising promises, zero delivery. Customer for many years...dumped for VoIP phone and Internet competitor provider.

From the owner: Qwest is now CenturyLink. High-speed Internet with low-cost plans and home phone services are…read moreavailable from CenturyLink. Look at the quality DSL internet service and easy, affordable long distance calling.