Typically reliable internet. I started using Asound, then called Wave, back in 2015. Over the…read moreyears I have been a loyal customer who has had to engages in the Why is my bill going up? Threaten to cancel my service to have the increase reversed. What did I get for my loyalty? An annual increase in fees without an increase in service. Ultimately there are are now multiple ISPs in my area whose agrevice price is more to my liking. I cancellled Asound mid 2025 and have never looked back.

They came and performed well after I got their attention. Happy with Astound now…read more I had issues but it turned out to be the individual and not the company.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

Happy with the wifi conection and service. Have not had any issues, they always let us know in…read moreadvance when they will be working on maintenance and then it is on off hours and for a short period.

***REVISED REVIEW***…read more After a having a conversation with owner, Bob, I understand the circumstances that led to my first review. Bob is a small business owner doing really big things in our remote paradise. I'm definitely grateful that I can use his service to work at high speeds while I'm away from the city.

Great company !! I've been going there for many years. Never…read morehad any problems, and they have competitive prices. The store became larger than before recently and looks great like a cafe. The staff are kind and friendly. Also, they are international. If you prefer using your native language , it's worth it to ask whether they have staff who can speak the language or not. I'm sure they have French, Japanese, Chinese and Hindi speaking staff.

When third-party workmen in our yard knocked out our business' internet access, we were in panic…read moremode. We needed to splice or rerun the fiber optic cable as quickly as possible. After soliciting three bids, we chose to go with Premier Communications. Premier responded to our request for a bid within 20 minutes, and scheduled a technical visit that same day. Every person I spoke with from Premier(Scott the owner, the scheduler and Jeff, the technician,) was knowledgeable, straight- forward, professional and considerate. The scheduler/dispatcher kept us consistently updated with regards to the technician's arrival time. We were especially impressed by our technician Jeff. Jeff was really sympathetic with regards to our need for a quick and reliable fix at an affordable price. Jeff offered us several options and the next day he came back and fixed our problem like a true expert. Premier's estimate was roughly 1/2 to 2/3 of the other estimates we received. Jeff and the rest of the Premier staff did a fantastic job at getting us re-connected within a day and a half. I would recommend Premier Communications to anyone who needs assistance with installation of PBX systems, cabling, and cable repairs.

I couldn't be happier with Scott and Michelle and the service they provide our company regardless…read moreof the time, day or night. We love our new phone system, and working with Scott and his crew was the most simple transitioning of a system I've ever been a part of. If we have ANY issues, it does not matter, day or night, they are there to fix things whether it be remotely or in person, at the drop of a hat. HIGHLY, HIGHLY recommend them!!

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Sean at Eugenius came in and worked our server and network so it ran efficiently with all the…read morenecessary HIPAA and protection necessary for our practice. They were well prepared so that we had no down time for patient care. All software and hardware were updated and coordinated. we are truly grateful for their professionalism, efficiency and care. They were also the most cost effective based on our comparisons and the fact that it didn't take weeks and multiple technicians to troubleshoot the issue. Sean has my highest recommendation without reservation!

Staff at store very friendly and helpful. i actually stopped in to cancel my account. I like…read moreeverything about T-Mobile except for speed and coverage in the rural areas that i live. Tested Dataspeeds were 1/10 of a competitor (who has crummy customer service). But staff is great, cost was very competitive & they told you what you need to do. Turns out, after store staff spending 10 minutes on the phone, and my answering questions as why i want to cancel, the Call center told the store staff (not me while on phone) they could not do it, but that i had to call in. I called in, long wait times, i eventually took the option for a callback. a couple of hours later, it took their computers 3 times to get me. A little more wait, then a really helpful and nice person (Haley) helped me cancel my account. She was soo nice i hated to do it. I'll be back when i live someplace they have better coverage !!

I would give it a 0 if I could. We bought two I phone 17 phones. We had been on a usage plan for…read more!20.00 per month. Isaac the employee we dealt with told us the best possible plan was to add two addtional lines to keep our rate at 120.00. When our bill came we were charged 180.00. Returning to the store Isaac said he made a mistake, he did apologize multiple times, but said nothing could be done about it. We were told we were on a two year plan and we were stuck with it. An additional $1200.00 out of our pocket because Isaac made a mistake. This is how they treat customers who have been with the company well over twenty years.