I am still shaking my head at my recent experience. Bought some earrings (that when put in the bag on my purchase a week ago) must have twisted all up and I can't un-twist) and a pair of pants that fit too low. The other items purchased were fine. I love Ross, (or did) and fully intended to do a store credit and spend 3 times the amount I was returning. I had the night to play. When the sales clerk, Tiffany, saw my bag I could tell her demeanor changed, and she quickly asked another patron to step up with her items. Even though she was in the return line. Or at least it was the return line on my last visit when I heard someone called out of line to do a return. When I approached there was no smile, no welcome, no what can I do for you, zilch. I put my items on the counter with my receipt and the tags still attached to the pants. She immediately asked where the Ross tag was. I sincerely do not know why it was not on either item but I do not remember removing either one, and can't really say if I remember them on the items, but they must have been. The receipt clearly described both items. I was about to say, "I just want store credit" when she started asking me again about the tag. By this time there are other people coming to the line so i just wanted to do my business and move on. The reality was the way she was talking to me and acting with the receipt/questions (like she was doubting I even bought the items there) was making me feel uncomfortable. She called a gentleman over, which I presumed was the manager, and without so much as a word he grabs the receipt, looks at the item and they have a conversation about the Ross tags not being there and she doesn't know if I bought them there. This has never happened in my many years of shopping and returning defective items so I mentioned that the description was on the receipt and they were from the jewelry box beside her. All this mind you was for $20.79. The Manager, (I am assuming) said "do they have 3 buttons," Tiffany stated "yes," he said "fine" (while throwing the receipt down on the counter) and slammed the little door behind him as he left to go to another line to call the next guest in line. I remarked, "I sure didn't mean to make you all mad" to which she replied, "I am not mad I am trying to get through this line that is behind you now." So now I am fuming, have no intention of shopping any more on this evening and possibly ever. So I am quiet for the remainder of the transaction. Upon handing me the receipt she did say, "thank you." "Thank you?" Was it for leaving the store? I am sure she will tell the story much differently. I would really like to hear it actually. I was going to call and speak to someone else but figured whoever answered would be just as annoyed at my return as they were. I will definitely look to make sure whatever item I purchase in the future has whatever tag it was purchased from going forward, but you could have taught me this lesson in a much more productive manner. A much better human approach. You might have been given a great review (on rosslistens.com) instead of the one I did give. Or on Yelp, where I gave 3 other amazing reviews on customer service this past week. The choice was always yours. read more