Visiting the Port Orchard Ferguson showroom on June 25, 2018 was a terrible customer service…read moreexperience. We are remodeling our master bathroom and it was recommended by our contractor and bath design company that we use Ferguson for our faucets, shower and toilet. When we visited the showroom (we did not have an appointment), a very pleasant and helpful counter person asked Gay Wanner, inside sales, to work with us. Gay appeared to be very irritated to be asked and acted as though we were an imposition. When we asked for help in picking out faucets and a shower, she just told us to go look at the displays and tell her what we liked. When we asked about toilets, she just pointed to a wall and said "there they are". She did not ask any questions or offer any advice. She was very unhelpful. We made some choices and she wrote down our order and said to watch our email for a quote. It has been almost 2 weeks and we have not received any communication from Ferguson. We visited the Koehler showroom in Poulsbo and received excellent service & choices where we made our order and had it filled within a day.

Great customer service. This place is for plumbing contractors. Great for those that are. I suggest…read moreif you want look at the show room you schedule a visit, and include your plumbing contractor. It's not geared for do it your self or handymen.

The owner was very helpful and suggested many cost saving ideas. If you are looking to lower your…read morecosts, able to use leftover slabs, then come here. They will also order whatever else you want. You might have to window shop for materials at other stores since their displays are limited.

Niebergall Marble Services, Inc. demoed my kitchen and laundry room countertops/backsplash in…read morerecord time. They installed granite countertops with undermount sinks in both rooms and a mosaic backsplash in my kitchen. They did an excellent job from start to finish. They were neat and tidy throughout the process and the finish work is stunning. In addition, Pat Niebergall was professional and respectful throughout the process. He brought important things to my attention early enough that they could be addressed, without causing a delay. He followed through with all of his commitments and when an issue arose, he dealt with it quickly and efficiently. Niebergall Marble Services Inc. exceeded my expectations! Highly recommended! 5+ rating.

While I am sure these folks are knowledgeable in their craft, I was very disgusted by the poor…read morecustomer service. I believe I was chatting with the owner, a senior gentleman. He definitely made it seem that I was beneath him and not worthy of his time, very condescending. I had emailed ahead asking if they had any countertops in stock. Instead of answering the question, I was informed I would need to come in. What a waste of my time, the answer was no. Perhaps this store is only interested in working with contractors, not the average homeowner. Went to another store and was greeted and treated respectfully. I will not be giving these guys my business.

I cannot say that I have a review on the products, but I can say that I didnt use them because of…read morethe customer service when I entered the store. The radio was very loud, and the older gentleman that helped me did not turn it down. Then when I left, I got barked at by a woman in the parking behind the store. She said that they are going to start calling the tow truck because they are remodeling. I always parked up there when it was another business. Not impressed.

Everything went well and we gained the friendship of an extremely competent plumber, contractor,…read moreemergency handyman, and all around nice person!!! I hate to share Tom because his schedule will only get more full, but that just selfish-talk:) Tom has given excellent advice and done both major remodeling, minor repairs!

I had a need for an emergency door frame repair at the end of a busy day. Tom came right away to…read moreassess, and then complete the job. Very responsive. Quality repair. Improved on what was there before. And absolutely great to work with. Amazing all around! I'd refer anyone to Ace Works.

Unbelievably terrible--main designer (Jennifer) did not even bother to show up for the most…read moreessential meeting where we were to make major design choices, nor did she provide the samples she'd assured us she would have (this was a reoccurring problem with MEP). We didn't realize how problematic Mise En Place was until we changed to another designer who actually showed up when she said she would, easily produced deliverables and samples on time, and got us out of the jam Mise En Place left us in. MEP was a waste of (a lot of) money and time, and added unnecessary stress to our lives and to our contractor's process. We don't post negative reviews unless we feel the company warrants a warning to stay away.

Worst decision ever made. 9 months into a kitchen and bath remodel and zero follow up. Be prepared…read moreto have the time to manage your project. Had to pick one star. Couldn't select anything lower.

To say I'm impressed is an understatement. This folks ROCK! They know what they're doing and always…read moredo a good job with their work.

They are great. Listened to issues and diagnosed the problems. Very reasonable prices. Recommend…read morehighly.

As soon as they install your granite you're given a form to sign saying it was installed to your…read moresatisfaction. No time to really check it out. It wasn't until after they left and I was taking it all in that I found the dime sized chip behind the faucet. That made me look at everything more closely and I found little spots scattered here and there that were dull and not sealed like the rest of the countertop. It's not easy to see with the variation of color and all the swirls but it may affect the countertop in the future. I signed that form stating everything was fine so I will have to live with it. I didn't know I had to ask to have holes drilled to anchor my dishwasher. You would think it was obvious since the screws were sticking out from my new dishwasher waiting to be anchored to my counter when they installed it. Every time I open the door to the dishwasher and pull out a rack the dishwasher tips forward then I have to lift it back in place, very annoying. It just reminds me why I'm not going back there to do my bathroom. I'll have my bathroom guys fix the kitchen issues. Don't forget to ask for your leftover piece of stone. I had about $1000 of granite leftover (3 slabs) They don't automatically give it to you if you don't ask. They sell it at full price. I had enough to make a side table the perfect height for kneading bread and sold the other 2 slabs. I'm glad the kitchen remodel is over. I'm looking forward to working with the staff at Works Granite and Stone. They have 5 stars and ratings say they are thorough and professional, so maybe this time will go more smoothly.

Super happy with the quality and service that we received. All the costs were itemized on the bid…read more We found no unpleasant surprises at final billing. When we went to pick out the granite, we found a great selection and a helpful staff to guide us. They showed up as scheduled for the template and installation appointments. The installers were very respectful and addressed all of my questions. This was the most pleasant part of our bathroom remodel!

When we bought our house in 2020, we knew one of the first big projects we wanted to take on was a…read morekitchen remodel. The kitchen was dated, small, and hidden behind walls. Absolutely no fun to cook in. A google search brought us to A Kitchen That Works, and Molly. After an extended phone consultation, and then an in-person meeting. The decision to work with Molly was an easy one. She was very knowledgable, and easy to talk to. We completed the initial design and planning stages in the Winter of 2021. Expectations and schedule were set from the get-go. We knew exactly what needed to be done (by us and her) and when. Molly is so in-tune with the industry...when she heard cabinet prices were going to be increased, she let us know immediately, and we were able to jump on ordering before it happened. Construction began in March of 2022 and was completed in June 2022. We were living in the house during construction (my husband working from home). The job site was left tidy each day. Molly has a great collection of sub contractors she works with, each one equally knowledgeable and as impeccable as her. And trust me, the poor electricians were really put to the test at our house! We only had a few small delays, neither of which were Molly's fault (a pandemic can definitely make things difficult). But, communication was clear, and we always knew what and why something was (or wasn't) occurring. I would absolutely work with Molly again and recommend her to anyone. She is not only an amazing designer and general contractor, but an all around good person. I will not hesitate to call her for our next remodel project. Her and Clive are now on our Holiday card list, whether they like it or not!

After hearing a presentation by Molly McCabe (AKTW), a few years ago, when it came to considering…read moreour own remodel there was no question who to hire. Known for coming in on or below budget Molly met that criteria. It's clear she knows her stuff and for those who think it's easy handling not only different tradespeople, but personalities, particularly being in a 'man's world', she ran a tight but fair ship and all the workers I talked to privately expressed their admiration for her work. As I sit here and look at all the details in one part of our now open concept downstairs, it's a package that all works: placement of windows, lighting, etc as well as choices of trim. doors, etc. And though ultimately all the choices were ours, she nudged us in areas to find the most practical and aesthetically pleasing elements. I can honestly say, each morning when we enter this space, it's a beautiful sanctuary.

I will be recommending I & E tile Services to all my friends! I wanted to find a great tiler…read morebecause I had a lot of tile work that needed to be done on our remodel and some of the tile had uneven edges and the kitchen tile had different shapes, so I needed someone who knew how to tile more than just basic tile. I asked an employee of the tile store if she knew of a great tile person and she immediately recommended Ivan. In fact, she told me that he was about to start a project on her house, so she really meant it. I called Ivan and he responded quickly. I immediately sensed that he knew what he was talking about and took great pride in his work which was important to me. Ivan and Sergei, who is also absolutely experienced and incredible, could not have done a better job! The tile was layed out perfectly, the grout lines are perfect and they cut the tiles so the pattern looks amazing throughout. Check out the photo I attached of the corner wall in my kitchen. The large fireplace really needed people with extensive expertise because it turned out that unbeknownst to me, those tiles also were not exactly even. Before this project, I hadn't realized that a lot of tiles aren't the same exact size even if you think they are, so you need someone who really knows how to handle that. Ivan and Sergei spent a lot of time with a laser light pointer to make sure everything lined up perfectly and the end result is fantastic! The fireplace with the little tiles was also challenging because the little tiles kept coming off the mesh backing they came on. Ivan figured out how to make them stick on their backing prior to applying them and the end result is perfect. They also did our bathroom for us including a glass shower nook and that too, came out perfect. In addition to all that, everyone at I & E is extremely professional, timely, great at communicating and friendly. They take great pride in their work and it shows. I'm very grateful for the amazing job they did. You won't be sorry if you hire them!

Hired I&E as a subcontractor to tile a shower. After 1 year the shower pan leaked through the…read morefloor and into the basement through the light fixture. I called Ivan, and he said he only has a 1 year warranty. We removed the shower pan tile and found he did not do proper water proofing and it leaked through the corner of the shower. Now I cannot ahold of him. How can you trust this company when there is no store to find them at and they don't return your calls. I'm now stuck with a demolished, leaking shower. Stay away from this company!

They are experts when it came for plumbing fixtures. They have a nice showroom and worked directly…read morewith contractor as well so everything can run smoothly!!

No thanks not a friendly place. Outside of building and driveway is run down. Not sure how long…read morethey will be in business.