Well, our experience started off on a very bad foot. At one point of our 47 minute wait (after our reservation time), I considered finding another restaurant down the street.
I was told to go to Rosebud and having only had one other (great) Rosebud experience in Naperville, this was our first downtown. We chose Taylor because we thought it would be great to eat at the first of the chain.
I called one month in advance for a table. I made the reservation for 3. Then... two days before we were set to have dinner there, my husband called to increase our reservation by 2. Now, our party went from 3 to 5. In the restaurant business, this means a considerably fewer amount of options because standard tables accommodate up to 4. Given this change, I would have expected that if they had a large amount of parties in the 5-6 range, that they would mention this on the phone when we called to change the reservation. At that point, it would have been our fault. But... they acted as though it were no big deal and the accommodation would be fine.
We arrived at 7:30 for our 8:00 reservation. We had drinks in the bar. Then we proceeded to wait until 8:47 when FINALLY they had a table available for us. They could've pushed together two tables. But they didn't. We had to wait until a table was up, though our reservation was 47 minutes prior. We were apologized to by the manager and given the "Frank Sinatra" table. He kept mentioning this as if it were a good thing and it was a nice table after all. We were also treated to two free appetizers for our table.
Tony was our server and he was awesome. Our food was great and the recommendations were also wonderful. The bread was tasty and everyone enjoyed what they ordered... except... why must the entrees be enough for two people to share? Holy cow! When you order a pork chop, you get two... chicken parmesan, you get two full chicken breasts....
I guess it's better than not enough food, right? We left with plenty of food for a full meal the next evening. Except... 3 of the 5 were headed out of town (visitors) by plane the next day. Lots of wasted food-- but not the fault of the restaurant.
For 5 people with a bottle of wine, entrees for all, one salad starter, 2 free appetizers (because of our wait time)... we spent $145 before tip. It was a nice dinner, though I'd never ever take 5 people to Rosebud again. I would only take 4 people or try another location. I will not be going back to the Rosebud on Taylor. read more