This place is a joke, just as much as the "Owner/Chef". When arriving at the diner it looked clean, warm and inviting. I was planning on getting French toast, but as I walked by a table and saw the omelet another guest was eating, I was sold. The egg was wrapped around a mountain of vegetable and cheese, oozing out of the omelet, it looked delicious.
The server was a bit timid, and we could not understand why, thinking maybe she had a bad day. After being served coffee is when it started getting strange.
One person in my group asked the server if the maple syrup would be able to be warmed if she ordered pancakes. The server seemed reluctant to ask the chef, but did. She came back to the table and told us that he would do it, but only this one time. Not a weird request, but we were willing to take it this "one time." We all ordered our meals. Two of us ordered a custom omelet, both were ordered with fresh tomatoes, fresh mushrooms and fresh green leaf spinach and cheese. Mind you, the spinach was listed as "fresh green leaf spinach" on the menu and we 100% made sure we requested fresh with the server.
What happened next had to be the worst experience I have ever had at any food establishment. The server came back with our food. One look at the item they called an omelet, and I knew it looked nothing like that delicious omelet I saw when I walked in. What we were served had all of the vegetables mixed into the eggs, cooked like a frittata, then folded in half with cheese in the middle. First off, it was not an omelet, and most importantly, it contained garbage frozen spinach. I pointed the mistake about the spinach to the server. She again, reluctantly, said she would ask the chef if he could make it over. About 30 seconds later the server returned to the table and placed the exact omelet back in front of me and stated that the "chef/owner" said that he would not remake it, and that I was to just eat that one.
The other two people and I got up and told the server that the chef was going to have to eat all three meals, because he was not willing to make the food the way it was ordered.
When walking by the kitchen the chef/owner came out with a stack of dishes, so I figured I would ask him to reconsider making the omelets with the fresh spinach. He started yelling at me and parents, that are both in their 70s. He was screaming that should have ordered it with the fresh spinach, and that we could "F" off. The sad part is another guest heard us order our food and was trying to tell the jerk that we did order fresh spinach. He was not listening, nor did the server let him know that we ordered fresh spinach. He kept screaming at us to get the "F" out. Wow, we were taken back. This man thinks just because he owns the restaurant, that it entitles him to force his guests to eat food that was made incorrectly.
After leaving the diner, we thought to look up reviews. I was not surprised that another guest commented about ordering fresh spinach and receiving frozen, and another guests food came out burned and when sent back, the chef told that guest that they would just need to eat the food. What an monster.
I question how a business owner that treats his guests like that is able to stay in business.
I would highly recommend not eating at this establishment. No one deserves to be treated the way my family and I were treated. I think my poor mother was traumatized after that experience. read more