My experience with Photon Brothers has been nothing short of infuriating. I want to be absolutely…read moreclear so nothing gets lost: the communication, customer service, and basic professionalism I received were shockingly poor, and I deeply regret choosing this company. Photon Brothers wasted 6 months of my time and cost me roughly $17,000 due to their negligence. I repeat, DO NOT UNDER ANY CIRCUMSTANCES CHOOSE PHOTON BROTHERS. There are many solar companies out there, take your business elsewhere!! This is a company that puts customer service LAST and will throw you under the bus and leave you hanging the when issues arise and they need to do something that inconveniences them or impacts their bottom line despite contracts, written and verbal promises and basic honorable/professional business norms. Our family moved into our new home in June and immediately began comparing solar proposals. I ultimately chose Photon because Sam Johnson (senior sales rep) appeared knowledgeable. I was explicit with Sam about the type of roof and shingle I had--I even sent him the official documentation from the roofing company detailing the type of roof and shingle. He assured me multiple times that Photon could handle it and told me he had built extra labor costs into the contract for exactly that reason. We signed a contract and approved financing. Then came the site visit with the installation supervisor, Drew Perry. I was on the roof with Drew as he inspected everything. He told me directly that the roof was suitable and we were "good to go." Every step of the way, Photon reassured me the system would be installed before year-end so I would receive substantial expiring federal tax credits. Throughout this process, I repeatedly checked in with the project manager, Kaitlyn Martinez. Responses were rare, slow, and unhelpful--but when she did reply, she also confirmed everything was on track for installation before year end. Install day--November 24--was when it all fell apart. Only that morning did the installation team realize they had completely overlooked the shingle type and couldn't install the system, even though I had disclosed this upfront and even though their own supervisor had inspected the roof in person. The install crew told me they messed up and would make it right and still get it done before year end. Kaitlyn (project manager) called--one of the only times she ever did--and assured me there would be no added cost and they would still complete the project by year end, I was reassured again that they would uphold the contract and their promises. That turned out to be untrue. After several incredibly frustrating conversations with Sam and co-owner John Johnson, where I had to constantly call them for updates, I was finally told that Photon would NOT complete the project at all. They openly admitted they made the mistake but refused to honor the contract or their repeated promises because it would cost them more in labor. John specifically told me that--even though the error was entirely on their side--they were not willing to take the financial hit to fix it and I was just out of luck. They refused any sort of compensation for my lost time and money. John initially tried to blame me because I had a difficult roof, then blamed Drew Perry (instillation supervisor), then blamed his Ops team then just told me verbatim "construction is difficult" and I need to understand that, so too bad for me. As a result, I've lost more than six months of time and a ~$17,000 tax credit, all because Photon Brothers failed to do their job, failed to communicate, and then refused to take responsibility for their own mistake. Based on my experience, I would strongly caution anyone considering this company. They overpromise, underdeliver, and when their internal failures come to light, they deflect, delay, and ultimately leave the customer holding the bag. I cannot recommend them under any circumstances.

Increased rating to 2 stars and leaving comments below so others know our experience…read more To Photon Brothers credit, they approached the city and received an exception to install the 28 panels. The panels have been installed for a few months and we've been pleased with the system. Thank you for your resolution Photon Brothers team.

Jordan was amazing! He came from Denver area all the way to Colorado Springs without a promise of…read moremore than $100 inspection fee. He found issue on my non functioning solar system quickly and had to run to a big box store for parts. He came to me even when Mike at Rex Roofing said no one in state would be available until next year due to solar rebate going away at end of 2025. Too bad Rex Roofing lost permanent business. Mountain View Solar is literally 2 miles from my house and never returned multiple calls. Same for CO Roofing and Solar. My original installer Rocky Mountain Solar and Wind will install, but Lotus the owner does everything in his power to avoid any kind of post install support. See repair/consultation agreement and how crazy it is! NEVER! Jordan Dysart will always have my maintenance business because he is prompt, clean and fair!

JJ Solar installed a solar electrical system with battery back up. They were great about getting…read morethe work done before the big 4 day power outage here in the Front Range (Dec 2025). It was a challenging project that almost no other solar companies would touch. They came in with a fair bid, great communication and completed the project before the Big Federal Tax Incentive Deadline. Highly recommended!

The initial sales visit was professional, and thorough without wasting time. The visit to add…read morespray insulation into my exterior walls was great. The team ran into some problems that were outside of their control and handled them extremely well. The spray makes a mess but they covered beforehand, and then cleaned up very well afterwards. Re cost, I obtained seven estimates. Only two came in cheaper, and I those estimators did not leave me with a good level of confidence that they would have quality work.

Absolutely horrible customer service and a very disappointing experience…read more During an energy audit, my hardwood floor was damaged. I also discovered that the technician moved my security camera from the window to a table without asking. This was captured on my security footage. When I raised these concerns with management, I felt they were dismissed. The manager told me he believed the technician's account over mine despite the video I provided. I also informed him that I intended to leave an online review. During our conversation, he responded by saying, "I'll sue you for defamation." And, " I can't wait to see everyone on Reddit laugh at you" That response made me question whether customers feel comfortable leaving honest negative reviews after receiving that kind of warning. Based on my experience, I cannot recommend this company. I encourage anyone hiring these contractors to have security cameras and to document the condition of their home before and after service. In my opinion, moving a customer's security camera without permission is a serious security concern. Xcel's website has a list of companies you should use I'll provide a list below. With only 140 reviews on google and 21 on yelp the business has been in business for 17 years he says. Yea a lot of people love your business

I thought it was weird Rex Roofing was interested in the job I initiated as a Yelp Project because…read moreI haven't seen anything remotely resembling my 1200sqft 1970 ranch house on their website or socials, and I'm in Longmont while they're based in Castle Rock. Stay far away from them if you're not in a reasonable service area. They are an insurance claim chaser company and will step all over you to get at your payout. They sent different people out to inspect and provide quotes (gutter and soffits/fascia was the scope requested). I did not ask for a roof assessment but the gutter guy thought it might be eligible for an insurance replacement, so I said sure send the guy on out and let's see what happens. That's where it got really.... interesting. My first appointment was for a Friday. I asked for a specific time so I could manage my work schedule around the inspection. A time was agreed upon. Nobody showed up. I had to initiate contact to find out that they would not be coming that day due to the time/distance. We rescheduled and on the rescheduled date, I reached out early to confirm the time and was told the inspector would be 30min late. I readjusted my work calendar and was notified it would be an additional 15min. This turned out to very much work in my favor. The inspection was very thorough and took about 1.5hr. At the conclusion of the inspection I was told they can convince the insurance company to replace the roof. They showed me what ended up being a contract, but was not presented as such explicitly by name. I was asked to sign before they revealed the "fine print" on the back page - which involved having the insurance company sign the check over to Rex Roofing rather than me (I have USAA). This didn't sit well after discussing with several people and reviewing the fine print. I voided the contract within the 72 hour grace period so I can get a second opinion, gather additional quotes, and control my own insurance payout (if that happens). Instead of responding to me to confirm they received my email (always document in writing! With time stamps!) they forwarded it to the inspector who started texting me asking to "resolve" the situation. I explained, as I had in the email, that I would be taking my insurance payout myself and I requested a "cash price" quote from them. I was then told there was no way my insurance company would approve it without the inspector present, a number of wild assumptions and insinuations were made, and I was essentially berated by text by the salesman for exercising a legal right to void the contract. I had to block his number because he would not stop texting me to mansplain how I had no idea what I was doing as a homeowner and he was the only person who could convince my insurance adjuster to cover the roof. Turns out he was right - they talked me into opening a claim, the adjuster said the roof is perfectly fine and they would replace only one portion of one downspout that had hail damage. I can't tell you how the "value" of this company compares to others because they said they would do the work "for a price agreed upon with the insurance company" without providing a scope of work or any numbers of any kind in writing - so I guess they're not really interested in much besides doing the job for as much as they can squeeze out of the insurance company. I might not have made a USAA claim myself but everyone else in my family has.

When we found out we needed to replace our roof due to hail damage, we contacted Rex Roofing. Carl…read moreLewis, their project manager came out and verified the damage. He also helped guide us through the insurance claim process, keeping us informed at every step. The roofing crew arrived as scheduled, did their work efficiently, and left the house and grounds clean. I highly recommend them if you are in need of a roof replacement

So few companies will even do mini splits, much less demonstrate true expertise in the technology…read more Rudy and the team designed and installed an excellent system to heat and cool our garage and home office, completed the job ahead of schedule and for $2500 less than my nearest quote. There was a slight deviation from the equipment in the quote and what was installed and I wasn't even worried. Three weeks later I got a call that they had the part and they installed it! Being true to what they commit to, even if I wasn't bothered by it, seems to be their culture. Thanks!

We recently had our heating/cooling system replaced by Controlling Systems and we could not be…read morehappier with their service from beginning to end. Chris in sales, who is as nice and responsive as can be, gave us a fair and comprehensive breakdown of our options and all associated rebates. Jimmy and Darin, the installers were friendly, knowledgeable and efficient. Highly recommend!

I've held off writing an honest review about Paul in hopes he would right his wrongdoing. Paul…read moregained my early trust by doing a small plumbing job at my commercial property. In the process he convinced me to replace an old boiler. He required a 20k deposit. Which is a huge amount of money- no doubt, but since we had already established a working relationship I had a false sense of comfort. He took my deposit and then didn't start the job for several months. I had to threaten him with lawsuit to get him to start the boiler replacement. It was clear he had spent my deposit elsewhere and didn't have the resources to start and finish my job. So many lies and dishonesty and just overall a narcissistic person that has no businesses being in business. I ended up losing my 20k plus the attempts to collect and force him to finish the work cost me thousands more. On top of that I had to make several repairs to this unfinished boiler replacement project that I wouldn't have had to otherwise. There is another comment on Yelp by "Libby" that is eerily similar to my experience with Paul. I could go on about his deceptive business practices. I think Paul is mentally unstable and just hides it well. But as soon as any job hits a snag, you'll find out Paul's true character. I would advise anybody that comes in contact with him and/or his business to usher him as far away from your property as possible. The guy cannot be trusted.

Paul went above and beyond to repair the boiler in our warehouse in Denver and saved us a TON of…read more$$$! A+++

One star is too generous for OGS, Off-Grid Solutions. I wouldn't trust OGS to replace a lightbulb…read more I had to hire an experienced journeyman electrician to do a forensic inspection of OGS' work and the inspection found numerous code and safety violations by OGS that required remediation. Some of the OGS' mistakes could have caused a fire. The inspector commented that the (OGS) work appeared to be done by an inexperienced person. OGS failed at every step and then extorted me to pay them immediately in cash before the work was complete and before the City electrical inspection. The even clumsily FORGED a changed contract long after the "work" was finished, changing the terms; I had never seen that contract version until 6 weeks after the work was supposed to be completed. I have since learned from OGS that an "apprentice" may have been used on the project, mostly unsupervised, which is illegal in Colorado. I believe that the reason they wanted cash before the inspection is that they didn't not expect their work to pass inspection. We had a detailed contract for a straight-forward electrical panel capacity and amp upgrade. The contract specified that two employee electricians were to take one day to complete installation of a detailed list of equipment and get the permits and inspection done. They sent one (not two) freelance "electrician", who appears to be just an apprentice who is not allowed to work without in-person supervision, who had never seen the work order and did not have a copy. The "electrician" brought and started installing a breaker box that was the wrong brand and 1/3 less capacity than the minimum specified. After a 2nd day of work, OGS were still missing parts, but demanded full cash payment; they said it was too much trouble to bring the remaining necessary parts soon. OGS deliberately delayed requesting City inspection for no valid reason--a homeowner was home every day in January. They threatened to sabotage my follow-on project if I did not pay them cash immediately before the contracted work was completed and inspected. And did. The contracted work is still not completed, weeks later. After numerous threats, I may file extortion charges against them and seek a form of restraining order. IMHO, the GUYS AT OGS ARE NUTS and certainly should not be licensed electricians. The OGS reply to this has substantial misrepresentations; no surprise. Deal with them at your own peril.

Needed an electrician to solve some residential wiring issues for me, other companies in the area…read morequoted upwards of $1000. OGS were great at communicating, accommodating to my schedule and got the work done at a fraction of the price quoted by others. The two gentleman showed up on time, were courteous throughout and made sure I was 100% satisfied with the project. They even made sure to get everything cleaned up and left how they found it - even better. Would highly recommend this company and I wasn't paid for this review. Great job, thank you!

We hired J&K for a relatively minor project, installing one new section of gutter along our…read moreroofline. The cost relative to the project was quite high, but that was unfortunately a reflection of inflated prices across the whole construction industry due to high demand, supply chain issues, etc. so I don't hold that against them. More importantly, the communication and customer service were top-notch (two things that are most important to me with contractors, and the key criteria that differentiate different companies). The work also was done on time, with good quality and quickly. Overall great experience!

This has been a very LONG and drawn-out experience. From the first contact to completion, took…read moreover 8 months!!!!! The roof was replaced in month 3. However, The roof installers damaged many parts of my siding and fence while installing the new roof. The gutters installers had a down spout drain directly into an exhaust pipe in my roof. Just very lazy and careless work (in my opinion). The last 5 months were spent trying to get all of this repaired.