He came over within a couple of hours and immediately realized it wasn't a problem that he could…read morefix. I'm still doing the review because before he left, he had called another business that he knew could fix it and made sure that I had something setup for help on the next day. He didn't charge me, and I really appreciate the honesty and that level of customer service.

Great service at a fair price. My water heater needed to be replaced and quality of work was…read moreexcellent and the team was very polite. I would highly recommend and will use in the future.

Very professional have service on next day, only i give you 3 stars because is way to expensive…read more,for less than 1 hour work charge me 567.00 dollars. i know supplies only cost 50.00 dollars, so labor -500.00. Technician is very professional and answer all my questions.

Ira Hansen & Sons Plumbing…read more I've used Ira Hansen & Sons Plumbing for several different plumbing jobs, from leaks to busted pipes, and they've consistently been great to work with. They're always on time, keep me informed every step of the way, and their pricing has always seemed fair. The work gets completed quickly, and best of all, I haven't had any of the problems return. They've become my go-to plumbers, and I highly recommend them. It's nice having a plumbing company you can call and know the job will be done right!

I called Jolly Rooter on Friday to request a quote for installing a tankless water heater to…read morereplace my traditional tank before painting my garage interior. Rich, the owner of the business answered the call and sent Chris out for the quote. Their price was fair and lower compared to another quote and their knowledge of the work that would be required was extensive and much appreciated. They said they could do the job on Monday so I hired them on the spot. Chris showed up promptly Monday morning and spent the day doing an extremely meticulous job on the install. He took his time to make sure the end result would be pleasing to my very picky aesthetic standards as well as operating perfectly. The entire system was tested and working perfectly before I paid a dime. Look no further than Jolly Rooter for a very competent and reasonable plumbing company with excellent and friendly customer service! I will use them for all of my plumbing needs going forward and highly recommend you give them a call if you're here looking for a plumber. Thank you Chris! A+

Had Adan from Tanks come out to look at the problem, and while he couldn't help, he called Jolly…read moreRooter while still at my place. Jolly came the next day within the 2 hour window he had provided. They figured out the problem immediately and were able to snake the kitchen drain and clear the blockage. He also realized the cause was a broken metal washer and replaced it with a much more durable one. Overall quick service and would call them again if we have problems in the future.

Our home warranty sent a plumber out, who I'll review separately, to diagnose and fix a basement…read morebathroom that stopped drawing. They said it was a mainline issue and we would have to find someone else. Based on Yelp reviews we called the Plumbing Doctor and had an appointment the next day. As it turns out the basement doesn't go to the mainline but goes through an ejector tank & pump up to the mainline. It took Dave about 3 minutes to diagnose the problem as a failed pump. He basically cleared the schedule the next day, had the pump replaced and we're back in business. Communicated through the whole process. Even though dealing with sewage in our basement the job was done spotlessly with a very thorough clean up. Pricing seems very reasonable though we didn't shop around. I'll give this locally owned small business a call every time and just skip my home warranty in the future. Much less headache for a reasonable price.

UPDATE JUNE 27TH:…read more Sir, you know very well that's not all you did, you guys demanded payment without even assessing my sink first. I HIGHLY doubt you do that when you visit your white client's homes. I was also very welcoming and friendly to both of you. If you guys don't want to work with non-white customers, just add a sign to your business that clearly states "WHITES ONLY". ------------------------------------ ORIGINAL REVIEW: I don't even know how to address this, but here it goes: Do you guys demand payment upfront before even assessing the clogs from ALL your clients? When I opened the door, both technicians looked at me up and down and asked first if it was an apartment and told me they couldn't work here, to which I asked "why tho?" And the sir replied "because you have to let property management know, who's gonna pay?" as if thinking we weren't paying? I mean that's exactly why we called you, because WE WANTED TO PAY TO FIX OUR PROBLEM. Then after telling them that we of course were paying (hello?), before even assessing the clog, payment was demanded, and they didn't start until payment was confirmed. The other guy wouldn't even acknowledge me or respond to me when I made him a direct question. I'm not calling it racism, but it very well felt like I was being racially profiled. Yes, they fixed the problem and I'm very thankful for that, but the experience was very awkward. If you guys tell me that's your MO with ALL your clients and you ask for the payment first before even starting, I'll consider editing rating and review.

Pleasantly SUPER surprised!!…read more I actually contact Anderson Plumbing on yelp, but never got a reply. Hawthorne contacted me immediately by text within minutes, and also phoned the next morning. I first told them, i already contacted another company, and i didn't want to complicate things with the service... When the other company didn't reply, i called Hawthorn! They scheduled me the same day. They gave text updates. They were clear and detailed with what i needed to do, what they were going to do, and their completion details. (phone, email, and photos) Their price was very reasonable. With experiences like this, i have thought of other work i would like done, that i have been putting off. It felt great to have accomplish this repair, with very little effort. THANKS HAWTHORNE!

I can't begin to tell you how messed up this company is. Hawthorne was one of three companies…read morerecommended by Thumbtack when I was looking for a company to service my leaking water heater on a Sunday morning. I was initially contacted by them and was connected to their AI Assistant. "She" scheduled a technician to come that morning in a 9-12 window. No show. I called and was told I had no appointment. Was connected to a dispatcher who said they have no technicians working on Sunday. Received a text from someone in the company offering a Monday appointment with the promise of a discount. I declined that offer. The tech showed up at 8:30 am anyway. I revisited the text and told him I had canceled the appointment.

We recently replaced our water heater with a tankless one and it has been fantastic decision! No…read moremore running out of hot water! (With a household of 6 the daily use of the washing machine, bathtubs, and dishwasher had to be carefully timed and even then we sometimes had to use water that wasn't the appropriate temperature; having hot water on demand has been a lifesaver during this season of raising young children). Dirty Plumber was quick to respond to my husband's quote request and the company was transparent with pricing. I really feel we got a good value and quality work. After the work was completed, I later saw the business owner volunteering at AWANAS (apparently he's a regular who volunteers every week with the kids); this gave me further confidence that the owner must be genuine guy who's speal about how he was able to offer the best price really could be trusted. I *WILL* say that had I been the one looking at quotes (rather than my husband) the name "Dirty Plumber" would not have necessarily deterred me but the ugly cartoon mascot painting on their company truck certainly may have! I would imagine oftentimes women are the ones who arrange their schedule to let the employee in to do the work and the "plumber's crack", actively smoking while working, disheveled grumpy looking mascot painted on their van didn't exactly paint a picture of professionalism, reliability, or safety. THANKFULLY, I felt the owner and employee who arrived to do the work were professional in their interactions, overall appearance, time on task, and attention to detail (the tankless water heater is installed evenly on my garage wall and the insulation on it looks neat and tidy). If you are considering switching to a tankless water heater I highly recommend Dirty Plumber. Their price is great, they are thorough, and the quality work is evident.

I used their services several years ago to fix a broken pipe behind our master tub and shower. Joe…read morewas fair, on time, diligent in completing the work and a very nice guy! No one enjoys dealing with plumbing emergencies or issues, but if you're looking for someone fair, honest and true to their word, you need to hire the services of The Dirty Plumber. Excellent overall and they are locally owned as well. Recommended.

Mansfield Plumbing came out to service (de-scale) our tankless water heater…read more Mike (owner/ operator) was on time, knowledgeable, effective, efficient and very personable. I will use this company the next time service is needed. Also, Mansfield's was right in the ballpark with his competitors prices, just a little bit less. There's a reason the reviews are good

I initially had Mike come out to fix a broken garbage disposal in a rental. Since then my wife and…read moreI have used his services multiple times. Mike is knowledgeable, honest and very fair with his pricing. He is great at following up and explaining what is going on. Scheduling windows work great. I wouldn't call anyone else for a plumber.

Michael's plumbing has come through for me several times over the years at 2 different houses I've…read moreowned in Reno. They've helped me with water heater maintenance, replacement, and some other plumbing projects. I've even had Mike the owner come out and help with estimates, and I have really appreciated him working with me on different options and really explaining the options, pros, cons, and costs. I've always found them straightforward to work with, and they get the job done correctly and in the expected time.

we had a very small job, and because of our age and disability, we could not do it ourselves. We…read morealso had the new parts that were necessary to do the job. Michael's said there was a $69 fee to show up, plus parts and labor costs. That was fine. But they ended up not coming on the day scheduled. So then they told us we would get $50 off on the job for the next day. That was also fine. When I called the next day to see when they were coming, I was told they don't do small like ours. They said they would come for $225 plus job expenses. When I mentioned the earlier amounts that were quoted to me, I was told that the manager who spoke with me before did not know their policies. I try to use local businesses every chance I get. This one didn't work out. I called a larger chain operation and they came over the next did the whole job for $100, labor included. Not a big deal in the greater scheme of things, but maybe Michael's managers need to get on the same page as their schedulers.