Our septic system backed up into our house last night after doing a load of laundry. Not a fun…read moreexperience, but I had pushed it too far, knowing the tank needed pumping a few years ago. My husband called them after hours and they got back to him first thing in the morning. We had an appointment this evening, which was far sooner than I expected. Michael and Dallas showed up already beat from a long day, but were friendly and very respectful of our property. While they took care of pumping out the tank, cleaning the filter and clearing the baffle, they took the time to explain to me what they were doing, why they were doing it, and showed me how to care for the system between regular service. They put up with me standing out there asking questions and were as gracious as they could be. They're also both incredibly hard workers who manage their time perfectly. 1000% I will be calling them for my regular service and recommending them to my friends and family. Not only were they timely, their prices do not break the bank.

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Dan is fantastic. Super nice guy and knowledgeable. Highly recommend him for your outdoor projects!read more

I could not have asked for a better experience. It was beyond expectations by far. I started out…read morelooking for someone to just replace the tub. Dan was so good that we used him to do almost all of the other work in the job. Total kitchen remodel and additional master bathroom, all the painting and some additional plumbing and electrical work. He's a dream to work with! A great listener. He did not try to mansplain me. So refreshing. Great collaborator. He goes above and beyond. Can't wait to start a new project with him!

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

I called Brent Nuckels construction after several weeks of frustration over a failing septic. There…read morewere backups into the home and foot dragging by another company. It was truly nightmarish. I started calling around to alternative septic companies and had a lot of trouble getting calls returned or a commitment to perform. I had worked down the list of septic designers in Kitsap County with no satisfaction until I hit the "N's". When I dialed Nuckels construction, there was no voice mail or stonewalling. Holly Nuckels answered the phone and immediately instilled confidence with a line of questioning and suggestions that demonstrated a profound understanding of septic technology and process. She promised to take on my project immediately and see everything through to completion. She and Brent were on site within a day and all my cares and worries evaporated! They cleared the existing failed field to a degree that held us through the permitting and construction arc. This was a complex, extensive replacement that including rehoming the entire drain field. Naturally I expected a lot of disruption to the landscaping, but was amazed at the care the crew took to try to preserve any established planting in the impacted area and to carefully remove all debris and level and tidy up the site in preparation for my landscape restoration. I simply cannot say enough about how grateful and impressed I am with the work this company did for me!

From the owner: Brent Nuckols Construction, Inc. is a small, family-owned business that specializes in septic…read moredesign, installation and maintenance. Whether you have a new construction project or a failed system, we can provide you with the design, installation and Monitoring and Maintenance for your new septic system. We pride ourselves on providing consistent, high-quality work and customer service at a competitive price. Because we are a small business, you are assured that you will be dealing with the same people throughout your project.

Nate was very helpful in giving advice on how to repair a couple of minor items without charge. The…read morework was on time and, thorough and affordable!

I needed a "required" tank inspection. Nate anawered my phonecall and scheduled a time. He came out…read moreearly, performed the inspection quickly, in the rain, and waited for me to write a check. I have a simple 1,100g gravity system that's 43 yrs. Old. The County fee was exhuberant but the service fee was reasonable. Well done and efficient. Nate was knowledgable, experienced and friendly.

We had an emergency septic issue, and this company came out promptly to triage the situation. From…read morethe very beginning, they were highly professional, knowledgeable, and compassionate. They understood how stressful the situation was for our family and treated us with genuine empathy and respect. We were so impressed with their service that we later used them to pump our septic tank as well. Their pricing was reasonable, their work was thorough, and the entire experience was handled professionally from start to finish. I highly recommend this septic company to anyone in need of reliable, professional, and fairly priced service. It's clear they truly care about their customers.

When I called for the estimate the guy on the line was very cordial. I had already called another…read morecompany to compare prices, so was prepared to pull the trigger (or not) on the call. They were better price-wise, able to set up an appointment that was soon enough for me. When the truck arrived, the driver was friendly and efficient. I also heard from her (this wasn't the first time I'd heard this) that Costco TP is bad for septic systems, as it doesn't break down, necessitating pumping in shorter intervals.

Tech showed up to install garbage disposal as requested online…read more Tech said he would need to charge a service charge just to come in and look. Would not tell me what the amount was. Tech also said he was not ready to install a garbage disposal today. Tech took two photos of my sink and then said he might be able to have someone else come out and install eventually and maybe a salesperson would reach out eventually and be able to track what I needed. Said service charge was 300. To take two photos over 2 minutes. Said this service charge might be rolled into next appointment but only for 30 minutes. No one ever called to set up a follow up to install. Make it right. Reverse the charge and let me get on with my life.

I was a little wary of this company after reading the other reviews, but I had sh*t that needed to…read morebe taken care of! My septic tank alarm (if you don't have one get one!) went off in the late evening. I quickly called and scheduled for them to come the next afternoon. In the morning there have been a mixup from the scheduler and they were on their way, but with quick resolve they rescheduled for the afternoon as I had planned. The service man that came was extremely thorough and worked efficiently without wasting time. Being a woman, I am always afraid of being ripped off and dismissed with my concerns and questions, this was never the case here. Every question I had was handled with care, he did not shy away from explaining how things worked either. He made the required repairs and cleaned up afterwards. Now let's talk about cost. Yes, I was expensive. But there was no was in HELL I was going to muck about this household's feces! These men and women have a dirty job and should be compensated for it, not to mention the cost for safely disposing/cleaning up whatever materials they come across. If you're concerned about costs be sure to ask the scheduler what is typically charged and they will happily explain it to you. You will have to pay for their time, materials, and assessment of the issue. I will be using this company again for my next service. (4 stars instead of 5 because of the scheduling hiccup.)

Our Septic system decided to overflow on Christmas Eve. I emailed Kurt, explaining the situation…read moreand said that I understood that it might be awhile before I heard from him because of the holidays. I received an email from him at 6:30 AM on Christmas day, saying he received my request and would get me on his schedule. What a pleasant surprise.... And what a Prince you are, Kurt.

Kurt's has a website: "Known for our prompt and reliable service, we are the premier family-owned…read moreseptic service company in Mason County." This was my second service call with Kurt's and unfortunately, he fell flat on his face! I scheduled another pump out on my mother-in-law unit with Kurt's, as he handled my previous problem so well. I gave him the option of picking the date and time, so as to fit his calendar and 7/25 in the mid to late morning was HIS choice...Perfect! Support local business. My Tuesday morning appointment came and went but without Kurt's. No phone call, message , nothing! Straight up NO SHOW! Early afternoon came and progressed into late afternoon and then, just before 4PM and 6 hours late, he did call to say "he wasn't coming. I'll try and re-schedule you in a couple of weeks." Kurt further said "I couldn't come out for your service today anyway since he had to empty my truck before 3PM. Kurt could have called earlier with "Sorry, this afternoon for sure, maybe later, just really backed up" or how about just a simple "cant' make it," but instead he simply pissed away my entire day, knowing he was overbooked and would not be keeping his own appointment A simple phone call early in the day would have saved all this grief...certainly NOT my definition of a Prompt, Reliable or Premier service. Kurt is a busy man and he clearly has far more business than he can handle. I do wish him success and a bright future but keep all this in mind if you're really looking for a reliable Septic Pumping/Service.

So happy we chose A Advanced Septic. They were quick and…read morereliable. Communication was outstanding ! We highly recommend using them for any services. Thank you A Advanced. You definitely came through for us!

Our septic system needing emptying during our annual music event. A Advanced Septic answered our…read moreweekend call and took great care of us. Their price to empty our septic tank on a Sunday was more than reasonable. Simon was courteous and efficient. He saved the day and our event!