Amazing Service Experience Yesterday, the screw holding one…read moreof my eyeglasses arms on fell out. Obviously, I can't wear the glasses without the screw in the arm. I tried several repair kits, but none of them had the right-sized screw. I thought perhaps there would be an eyeglass store in Woodinville that might be able to help me. Fortunately, I picked The Optik. I sent an email as well as a text to The Optik. Approximately 20 minutes later, I got an email back from an associate named Lilly. Her email was very pleasant and inviting, so I drove over. A sign on the door indicated that they were short of staff and there might be a wait, but I didn't have to. Lilly was sitting right at the desk. She recognized me as I walked in. She took my glasses and said Please sit down and make yourself comfortable. I'll be right back. Who does this nowadays? In about 10 minutes, she was back out and said that she wasn't able to find the exact screw, but she did find a screw that she cut and used to repair glasses. Remember this: I had no appointment. I had not purchased my glasses there, and she didn't know me from Jack. I haven't had better service from anyone in the past few years than I received from her. Thank you to Lilly, and thank you to the owners at The Optik, who hire the right people with the right attitude and training. If you need new glasses or a minor repair, like I did, I highly recommend that you go to The Optik.

3 stars because I had to reschedule at last min because there was no doctor available and another…read morestar off for not being transparent with their patients. Check in was easy and fast and inside is updated and clean. Plenty of parking. You will do usual eye check in stuff like measuring eye pressure and vision check. The only difference I had with this place was they didn't do dilation. At the end of appointment, they told me that retinal imaging isn't covered and i have to pay out of pocket after exam was finished. It would've been nice to let patients know ahead of time to choose either dilation which is covered under insurance vs retinal imaging for convenience but not covered by insurance. Ended up paying for $40 dollars for the scan and checked out in an hour. Overall staffs were friendly, but the experience left bitter taste in my mouth.

Stopped by Ray-Ban at Bellevue Square to pick up an online order and was in and out within just a…read morefew minutes. The service was quick, easy, and efficient. The store is clean, bright, and well organized with a great selection of sunglasses and lots of customization options. There's truly something for everyone, whether you're looking for a classic style or something more unique. Overall, a smooth and hassle free pickup experience!

We came here to check out the Meta Ray Ban glasses and finally narrowed down the one we liked…read more There was one employee there who seems helpful at first. We left the store with hesitation on whether we should buy it or not. I told my spouse that we should just get it. So we came back, the store was pretty busy and we waited patiently for the employee to come back to help us. While waiting my spouse was checking out the glasses again and in the middle of the crowd, the said employee felt the need to come over to scold at us as if we are small children, telling him to change the "settings back to what it was before" because the glasses was not supposed to talk out loud, it's supposed to do it within the glasses only. We told him that we didn't change the setting and that's how it was. He walked away, huffing and puffing, and was like "Well I'm gonna have to call IT." Uh okay, so we just left and will be buying elsewhere. How awkward. He might know the product but his customer service was not all that great. Will not be coming back.

Eleven is the only optical I use since I first discovered this place 4 years ago…read more The owners are very attentive and patient. They never make you feel like you have to purchase anything. My husband and I have purchased glasses here multiple times and would never go anywhere. When I used to purchase/order glasses from other known opticals, they don't always make it correct and you have to wait weeks. Here, as long as its simple single vision lens, he makes it for you in one hour. There are decent number of selections for glasses and sunglasses as well and the prices are very reasonable. I highly recommend here for everyone to purchase their next set of glasses!

Living in the U.S., having access to an optical shop like this truly feels like a privilege…read more Today, my 10th-grade son broke his glasses frame while playing soccer, so we rushed to the shop to get it fixed. The optician repaired it flawlessly with incredible skill and attention to detail--it looked as good as new! I'm so grateful for the genuine care and dedication he showed us as customers. We'll definitely be coming back to this shop again!

This is still a great small but Professional business. I…read moregot a wrong lenses twice at the Opthalmology & Eyewear Clinic nearby after being a long time patient. Todd the owner of Colonial brought in an Optometrist who gave me Correct prescriptions for glasses & contact. A pleasure to be their patient!

my experience was just as awful as MattS and Anna and all the other bad reviews…read more first i want to respond to Matt's experience. I was an optician for years. i was TAUGHT to spend as little time as possible with the people that come in on welfare or use Apple insurance, in other words , where the state pays for their glasses. When i dispensed my first pair of " WELFARE GLASSES" - I did it just as you would with ANY OTHER PATIENT. say hi, greet them with a smile , have them sit at the dispensing table, ask their name and get their glasses. have the patient put them on, and then fit them. so they stay up on their face. so they are comfortable. i always try to make sure my patients had fun. I MADE THE EXPERIENCE FUN. AS much fun as getting glasses can be. i did it with a smile. i adjusted them so they fit comfortable and gave him a case and a cleaning cloth. when I was done with my first "welfare patient" , my boss pulled me aside and explainexd to me not to spend any extra time with THOSE KINDS OF PEOPLE. just give them the glasses. when I asked why he said- "because we don't make any money off THOSE PEOPLE, so don't spend any extra time on them." yep. AND I heard this more than once in my 20 years as an optician! thankfully not all places act like this. TODD place DOES. he is listed as the owner. he doesn't have to treat people this way . he chooses too. it's not a LAW or even a POLICY that you cant be nice to EVERYONE. no one says you HAVE TO BE RUDE to welfare patients. that wasn't part of my testing to become an optician. Todd's behavior was BLATANTLY RUDE. HE went out of his way to be AS LAZY AND RUDE AS HE COULD. when we walked into pick up my nephews glasses, TODD recognized my nephew. he grabbed the tray of glasses and tossed them at him on the table at him. he knew what he was doing. i don't think he knew- I knew what he was doing tho. i know. i see you Todd. he did as much as he could to make this an unpleasant experience for everyone there. i had some questions to ask about various hi index lenses, but he would only gIVE me some of the info, not all of it. he kept cutting me off. so I had to keep dragging the answer out of him. one question at a time. again, he knew what he was doing. he was being as unhelpful as he could. that's when he started arguing with me. when I said that I'd heard about him and his behavior already, he started getting even LOUDER. HE KNOWS. then he started talking over me. he was just short of shouting at me. i really was blown away. and I said I can't BELIEVE , YOU ARE GOING TO YELL AT A CUSTOMER. ARE YOU KIDDING ME ??? this guy is ARROGANT and RUDE. HE THINKS HE IS BETTER than these people that are on welfare. he makes it very obvious that he feels this way. I've seen it before. here's the thing TODD, you don't know why these people are on welfare and it's really NONE OF YOUR BUSINESS. IT CERTAINLY ISNT YOUR PLACE TO JUDGE THEM! who do you think you are ???? you know nothing about them. one of my patients was an MIT GRADUATE, but suffered a stroke at the age 25, he'd been school mates with the KOCK BROTHERS. At MIT. his life was totally derailed by an unexpected stroke. some of my patients were born with neurological injuries, due to the fault of the doctors. some were paraplegics from sports injuries. these people aren't losers. these are people that are struggling in this life. the last thing they deserve is to be mis treated. i saw you do the same thing to a little girl when you dispensed her glasses. they were OBVIOUSLY TO BIG. she going to spend more time pushing them up becuase they are to big and lose than she will spend time looking through them. you adjust them. you can't just ask someone if they fit. you need to LOOK. you need to see. when they are just standing there in the office, doing nothing, of course they fit. it was like you don't want to touch these people. your behavior and the way you treated us today, tells me what kind of person you are. rude. small minded. seriously TODD, WHO CARES if they are on welfare. who cares if the state pays for their glasses. WHO CARES !!! how does that affect your life at all? It Doesn't. you still get paid. change your perspective dude! you never know how life is going to turn out for you. your life can change in a SECOND due to no fault of your own. obviously you have a problem. many other people had the same problem with you. your the common denominator here. be nice. don't try to justify this. that just looks even worse. it would just prove my point even more.

Everyone was friendly and professional. Dr. Salud is excellent - very knowledgeable and explains…read moreeverything he is doing. I highly recommend and will continue to go here for all future appointment.

We took our one year old for an eye exam here. The doctor was really good with little ones and did…read morea thorough exam.

First off I love coming here and want to give this place a 5 star review…read more 1. Despite it being a small interior it is still nice inside 2. Staff is super amazing 3. Dr Richard is the best 4. Tons of glasses and they are awesome 5. And the eye exams are quick and the list goes on

This business was so nice to walk into. I was traveling through town when I lost a nose pad off of…read moremy glasses. We just walked in and Richard finished with the customer he was working with and then just took a moment to replace both nose pads. Easy and quick. Thank you!

I've been seeing Dr. Nguyen for well over 6 years, and I refuse to see anyone else! (I won't even…read moresee his partner) I have absolute trust and confidence in Dr. Nguyen, as he's the only eye doctor I've ever had that doesn't overcorrect my vision! Everyone in the office is friendly, nice and patient, and really welcoming! I had a bit of an issue with the new Retina camera (I have sensory issues) as it emits a very high pitched noise (think camera flash charging, but the sound never stops and it's really loud) and they were sooo gracious and patient with me. Incredibly understanding! They let me husband in with some earplugs for me, and I was good to go! They had no issues with understanding this and letting him bring them in for me. I'm also a contact lens wearer, and have gotten many fittings here, and just ordered my first boxes of contacts from them last year as well, and it was great! I got my first pair of glasses done by them last year, and omg I'm in LOVE with them. As a previous patient of Costco, you couldn't pay me to go back there, or anywhere else (they've messed up my glasses so bad, they're unwearable, so I wasted a lot of money) With Comfort Vision, you get what you pay for, and that a very high quality care of your eyes and eye health! They're incredibly detailed, and through, and they really want to make sure you understand what your benefits pay for, etc. Thank you Dr. Nguyen and staff for all that you do, and taking care of your patients so well!

I'd give them 0 star. Denied access despite having vsp insurance and an appointment…read more They're total fraudsters with fake 5 star reviews from review farms and shouldn't be in business. Illegally asking her for a "Kaiser medical insurance" despite having a separate and valid vision insurance is illegal and just stupid. If they can do this to a 7-month pregnant woman , I can't imagine how they treat others.

Ron Swengel has always provided my wife, Helen and myself with top notch service both before and…read moreafter our eyeglass purchases. Ron really listens to your concerns, which provides a sense of confidence with your final choice. Ron encourages you to stop by anytime your glasses need adjustment, which he does in a pleasant and patient manner. I would happily recommend College Place Optical Center to anyone I know.

I was in dire need of finding 4.0 magnification reading glasses. After calling seven (!) other…read moreshops, I called College Place Optical. Success! Eric had a pair that were perfect for my friend scheduled to fly overseas the next day. While we were at the shop picking up the readers, I saw many interesting and attractive frames for prescription glasses. I am always on the hunt for great looking frames and they have a super wide variety from Plain Jane, Wild Child, Sport Court, School Kid and Corporate Ken. If it weren't enough that they have great frames, Eric and Evan are the nicest and most helpful people ever, so I can't wait to go back with my next new prescription. Great people, great selection, super reasonable prices.