Very disappointing experience. The staff showed unprofessional behavior and the overall treatment…read morewas poor. The service lacked attention to detail, and it felt like the team was inexperienced and not properly trained. I would not recommend this place based on my experience.

As a new patient, establishing care anywhere can be daunting. But it was so easy here! With online…read morebooking requests and texted communication I felt taken care of every step of the way. My exam was timely and informative. Dr Nguyen explained my prescription in a way that made sense to me and didn't use any complicated jargon. I felt at ease the entire time and never was pressured at all. You will be taken care of here! They also repaired my glasses that I'd badly bent over the summer which I thought would be beyond repair. Amazing!

I don't see an eye doctor regularly because I luckily have good vision! I recently ran into some…read morepretty scary vision issues and called Dr Barnhardt's office. Patricia answered the phone and after explaining my symptoms she was able to get me in to be seen the next day. She was very calm, thorough, and organized. They had a user-friendly online patient portal to enter my health history and information. My visit with Dr. Bardhardt was pleasant. He was very friendly. He was able to catch that my optic nerves were swollen and he said I needed to be seen by a specialist at Swedish. He and his office worked quickly to get Swedish the information they needed to get me seen and they were in communication with me the whole time. I was able to get in at Swedish within days instead of months all due to their care and attention. And had I waited months, my vision would have been permanently compromised. I highly recommend Dr. Barnhardt because I could tell he and his office genuinely care for their patients. When I eventually do need glasses, I'll be going back!

dr. Bernhardt is so thorough and so nice and so experienced. He spends a great amount of time with…read moreyou and make sure that he has run every test and answers every single question that you have. The lady that helps with the glasses is super. She's kind of funny and she will pick out a great pair of glasses even if it was something that you would not normally choose. The front desk staff is fantastic also. i've been going here for about 20 years and the rest of my family also utilizes Dr. Barnhart and his staff. I gave him a fantastic rating!

Very nice space - clean, quiet, calm. Tests were done…read moreefficiently and respectfully. Overall, a great place to get a comprehensive eye exam - I highly recommend them!

Went here for the first time yesterday and was super impressed! I liked that I was able to text the…read moreoffice to set up an appointment, and found this process to be super simple. Before I met with the doctor, they did some tests and scans of my eyes which I had never had done before and thought was really cool. Dr. Yarek is super kind, warm, and helpful. The exam was comfortable and quick and I felt like I could ask her anything. Everyone at their office is really kind and understanding, and I never felt pressured to make any purchases or go above and beyond what my insurance paid for. I was able to speak with a staff member after my appointment to discuss what my insurance covered and what my options were for new frames. I ended up picking out a pair, with lots of help from the staff, and am really happy with how kind and transparent they are.

Very clean. Very modern. They handled our double appt really efficiently (my young son and I)…read more Being new to the world of having to need glasses they were very helpful and knowledgeable and answered all of my naive questions in detail. Highly recommend.

Really happy with my experience at Redwood eye clinic. Excellent customer service and a great…read moreselection of frames.

We took our one year old for an eye exam here. The doctor was really good with little ones and did…read morea thorough exam.

I have purchased my glasses from Bothell Vision Center for several years. At one point, my dog…read morepulled me over. I got a concussion and had two black eyes and needed to be checked out for macular degeneration. . They did so immediately without hesitation. I purchased a pair of glasses from Costco thinking I could cut cost and get quality. Unfortunately that was not the case. The Cosco lenses always seem slightly gray even without sunlight and my vision is not as sharp. Bothell Vision lenses are admittedly, more expensive. However the Bothell Vision frames were under warranty so my new frames were covered. I find my vision, much sharper and clearer, with better depth of vision, with the glasses from Bothell Vision Center.

We had an unfortunate experience with our 8 year old son trying on special contacts at this…read morelocation. We were not thoroughly briefed before the appointment that staff would not be allowed to assist him with the contacts, and that parents weren't supposed to be in the room while he was trying them on. This was a traumatic experience for our son (the contact got stuck in his eye and the doctor had to use a small plunger to pull it out after I begged them to) but especially traumatic as parents watching our child struggle while the staff did...nothing. I hate leaving negative reviews but parents need to be told EXACTLY what to expect so this situation doesn't happen again. No, we will not use this business again nor can we recommend it.

Terrible customer services! I ordered my contact lens few times. Payments were charged but no…read moreproducts received. I had to call and asked to find out that they never placed the orders. It caused long delay and they never called patients to inform issues occurred. This time even worst, I waited 2 weeks, never received my product. I had to call again. They told me my prescription expired after 2 weeks!!! Never call patient to inform issues occurred, payments charged but no products received!!! Do yourself a favor, don't do business with this eye clinic!!!

Today I had a terrible experience visiting Dr. Zheng Zheng. She was very rude and inattentive, and…read morealso sick and wearing a mask. She immediately started speaking to me in a raised voice, didn't say anything about the condition of my eyes, and simply wrote a prescription for the contact lenses I showed her and which I'm currently wearing. And for all this I paid $145. I do not recommend this doctor.

Dr. Tan was the absolute rudest doctor I have ever seen in my life. If I could give zero stars I…read morewould. I have been here before but never have seen Dr. Tan, I strongly recommend you avoid him!

This is my first experience with North Shore, and I am very pleased. I came in to get an old pair…read moreof glasses frames repaired. Unfortunately, the frames were beyond repair and I ended up buying new glasses. Roger, the optometrist, was very organized and quick to get the order placed. Turnaround time was only a few days and I am extremely happy with my purchase. They have a great selection and a very professional staff. I will be switching to this location for all my future eyeglass frame purchases, very pleased with the service and quality at Northshore eyecare.

My experience was mixed. For the eye exam, Dr. Walker is polite and efficient and did everything…read moreexpected. I also went because I had dry eyes and she looked at my eyes, had me blink, and told me about a treatment they offer (not covered by insurance). I said I would think about it and went home with instructions for home care, recommended eye drops and antibacterial eye wipes, and a follow up appointment. At the follow up, Dr. Walker put in eyedrops to check my tear film, examined my eyes, and told me about their treatment offering. I asked if the home therapy had been helping and she replied that she didn't know, she had not put in the drops last time. Since I thought the purpose of the follow up was to see how the home treatment was going, I left a bit surprised. Please note that 3 stars isn't bad. Yelp defines 3 stars as "ok."

Mark up was way too high! There's also not any option to make it any cheaper, all they do it's to…read moretry to maximize your insurance money and get even more out of you for out of pocket. $615 for a pair of single vision glasses, compared with costco that's $160! What a joke! Kicker is that they don't even give you a cleaning cloth for how much they charge! Never again!

The cost was dramatically more than other opticians. I didn't want to spend any more time finding…read more"In Network" providers, so I accepted their pricing. Never Again. There are Many other options available at significantly lower cost.

I've gone to Walmart vision the last few times while I was unsettled, it was just easiest because…read morethere's was always one around. Now that I'm in a place I'll be for a while, I wanted to find someplace to keep coming back to and get familiar with. After looking around, I decided on Bella Vision. Each and every one of the staff was kind and helpful. I interacted with four or five of them. I brought in my new patient form and they were pleasantly surprised I had been prepared. Some places in the past would get annoyed if you weren't, but here they were fully prepared to help you get started. I got the rest of the paperwork from one girl, and handed it to another once I finished- who were both just soft and polite. I was early, so I took a look at the frames while I waited and was helped by another woman to pick out a different color in my selection. She was totally willing and ready to look at each and every color if I wanted. So grateful for their patience. I saved her some time and asked what the blue ones were and got that picked out before I was called back. The beginning tests were quick, and the woman doing them was just as kind as the rest. Finally I went back to see the doctor. All-in-all I was running on time, so I was happy, but my high recommendation polishes off because this was the first doctor to really sit down and tell me what was wrong with my eyes. The first Walmart doctor I had gone to had said it looked bad, but barely explained the full extent. So, for years I went around not knowing how scarred my eye is, and thinking it was just bad astigmatism. I'm so glad to feel like I really know what's going on with my vision and feel like the whole staff cares.

BUYER BEWARE! BOTTOM LINE THERE ARE NO REFUNDS ON FRAMES…read moreBella Vision in Bothell displays dishonesty and unethical practices from the time you arrive. I would strongly encourage you to find another company other than Bella Vision in Bothell for all your vision needs. If you are strictly looking for frames, they are not refundable; there are no signs stating that anywhere in the store. It is also not mentioned when you are checking out. Nikki, the store manager at Bothell Bella Vision requested that I fill out a form the day I bought the $200 Ray Ban frames. I didn't feel it was necessary so Nikki stated "I did not have to fill it out"; it was never mentioned that it was a warranty. When I called two days later to return the frames, I was informed because I didn't sign the paperwork, the warranty was "NULL and VOID". There was a day break from the time I bought the frames before Thanksgiving, and they were closed Thanksgiving Day and Friday. I stayed in town for the weekend to physically stop by on Monday to discuss the frames I bought; they were too big. I told The optical rep, not Nikki, there are no signs anywhere stating frames are not refundable. She said "we tell everybody". I said you didn't tell me! She asked me if I wanted to buy another pair of glasses. Really, another pair of nonrefundable frames. I asked if that made sense to her; she said, "yes". I requested a copy of the alleged warranty paperwork; the sales assistant refused to cooperate. There is no such warranty documentation because I went to another Bella Vision store in the local area and requested the warranty form; it does not exist. It is simply a form to get your name, address, email and phone number possibly for future business. The form is for them not to benefit you. This is how Bella Vision makes money and stays in business by deceiving customers. They tell you after you buy the frames there is no warranty. Unless you get your eye exam, frames, contacts and glasses there, it will not be covered under warranty. I recommend you read the reviews before doing business with this company. Bella Vision in Bothell lied about telling me the frames are not refundable and lied about a warranty for frames. BY THE WAY - the best way to tell customers THERE ARE NO JREFUNDS ON FRAMES is to display signs stating "NO REFUNDS ON FRAMES". There should be a law that a sign displays NO REFUNDS. Be mindful to ask the right questions before you do business with Bella Vision of Bothell. The fact that frames aren't refundable I can live with; however, the dishonesty, lying, deception and unethical business practices is unbelievable! I wish I had read the reviews before going there. Rarely do I write reviews! If there was a zero rating, I would gladly give it.