Was really excited to try this place out when a friend suggested we meet here for drinks (and dinner as we are amid the corona virus and NYS has a requirement for ordering food, not just drinks), however the service was probably the slowest I have ever experienced and that definitely dampened the experience.
So let's start with the good. The place is really nice, the inside is redone, modern and chic. Nice bar area, shuffleboard table, string lights. They also have a large patio, and another area with lots of the sort of garage doors that can be opened to make it an extension patio.
The food was also pretty good. We each ordered one of their specialty pizzas. They run a special on Tuesdays where if you order a pizza you get a free cheese and pepperoni pizza (1 per table) so the only food we ordered was the 3 pizzas.
Now I did not look at the time when we ordered, however I do know we were both seated by 5:55 PM, and the beginning of our night the service was running as expected, so we must have ordered by 6:15 PM at the very latest, likely earlier. When our 3 pizzas finally came to our table I did check my phone and it was 7:44 PM! 1.5 hours for pizza!
Now I try to be understanding and reasonable but that is an excessive time and my biggest frustration was that they weren't even proactive about it. Our waitress only came over 1 time during that time to fill our drinks and she did say sorry for the wait but a lot of pizzas were ordered and they have a small brick oven that only fits 2 pizzas in at a time, but our food would be out any minute. That was around 7 PM.
This wasn't the first week of the promotion, so I don't know if it was just a bad night? Someone called off? They aren't able to handle the promotion? A pizza oven that only fits 2 doesn't seem like a good plan. In the future it would probably make customers less frustrated if they were upfront and if a manager or the waitress came over and explained what was going on, or at least said something about it.
There were only 5 tables with people inside where we sat and many were speaking up to each other about the long wait. When I left and walked by the patio I heard the exact same complaints and frustrations. So I do feel bad if they were just having a tough night for some reason but being proactive could've helped the frustration.
When the food finally did come out, there were no plates, napkins or silverware for us to even get started eating with. My friend had kids to get back home to so she asked for the check and boxes. The bill came and they hadn't done or said anything more to apologize for the long wait. I'm not one who likes to ask or to complain about things, and again I did get my food eventually and it was decently good. I had a good time with a friend and my pomegranate sangria was yummy so I hate to complain or be grumpy but after such a crazy long wait with no explanations I feel like I would have a hard time coming back here anytime soon. read more