Lack of urgency, customer service for their patients…read more We've been going here for over 40 years, and their service has gone down since Dr Romanek left. I needed them to call in an RSV vaccine prescription to HEB pharmacy - I called at 8 am and when I went to the pharmacy at 140 pm they still hadn't done it. I called Happy Health and they did it in 10 minutes. I am going to be transferring my primary care to Happy Health. As everyone there from the receptionist to the doctors treat their patients like important customers. I'd give them a zero if there was a star that low.

Brought my Dad here to get his check up. Everyone here is so nice and friendly. They take really…read moregood care of him and are very patient with. The take most all insurances the office staff is very friendly. This has been our family Dr and Lockhart since I can remember which goes back to 1975. Dr. Romanik was the first doctor here then his daughter Dr. Wheeler took over the practice over the years. I have come here. My whole family has come here and the quality of service has never changed. My dad loves everybody. Here takes care of him.

In my opinion all they want is your insurance money. They don't care about you as a patient…read more Endless appointments and labs requested for one simple prescription.

I have been a patient with Dr. Kirtley since I was a child. Most of the time he will work you in…read morefor same day appointments. He listens and will work with you on a treatment that will work for you. His staff is awesome as well. Great customer service all around. Would recommend him to any one.

Dr.Andrew Weary, at Ascension Seton in Lockhart, is the best GP I think I've had so far. Very good…read moremanner and knowledgeable on various specialities. His office was also very helpful. They helped to navigate my healthcare when I needed hand surgery.

I had gone to this clinic a few times before this last incident and i had no problems. But this…read morelast time, which will be the last time i go there, was the last straw! I made an appointment for my baby due to his chest congestion and allergies running havoc, I go in and they make me wait 2 hours in the waiting rm when they finally call me in and make me wait another hour in the next rm. A total of 3 hours waiting to be seen and still nothing. We skipped breakfast just to get ther early and now it was twenty after one and still no sight of a doctor! I kept seeing nurses and doctors going in and out of the clinic with gift bags and platters, so I'm thinking they are off partying in a conference rm, which I over heard one of the nurses say she was heading while my 3 kids are waiting on me to feed them brkfast a 1:30 pm! Needless to say I walked out fo the rm and asked for a refund and told them how ridiculous it was to have to wait 3 hrs to be seen and yet no sign of a doctor. Please if you have to choose a doctor, choose someone else!

Very good. considerate and obvious he cares. the staff is very nice and helpful. Dr. Mohandas wants…read moreto make sure all the bases are covered.

Went into office for scheduled appointment. They tried to force me to wear a mask while other…read morepeople were in the waiting room not wearing a mask. When I had Covid I had to ask about treatments their original statement to me go home get some aspirin and vitamins... I had to ask about regeneron the information was not shared freely.. At other times their office staff tried to force me / strong arm me to come into to the office in the middle of my work day after their NP left or was fired. The Dr is only available after 11 most days.

I called to make my baby the first dentist appointment. I made sure to ask ho much the appointment…read morewas going to cost and then the day of and only 1 hour and 20 minutes before the appointment did they call to say that they messed up and now its double the price so I made them look up our dental insurance plan which they claim was inactive but I went ahead a canceled since by the time they told me that I either had to leave or not go and so I called someone else in town and guess what they found the insurance for dental to be active. If you wanted me to cancel and use someone else just say it.

Simply awful! I made an appointment for a flu shot over the phone, and when I showed up for my…read moreappointment they tried to convince me I never made an appointment. The receptionist tried to make me feel stupid by telling me maybe I had made an appointment with another office. I am %100 sure that was not the case. They went as far as telling me that I had made an appointment to give them my information. Really!?!? Steer clear of this place at all cost.

I took my dad to the Lockhart CPL to get lab work done. I was very surprised how fast and efficient…read morethey worked. We were in and out very quickly. The ones in ROUND ROCK in Austin are always super busy but everyone was friendly and they drew my dad's blood on the first try which is really important if you ever had your blood drawn.

Got here when they opened at 8, waiting room was already full. There was no employee available or…read morevisable from the waiting area. Finally at 8:15 a employee came out and started checking patients in. They do not value your time and are not friendly at all. Choose another Lab if you can. Stay away.

I used urgent care this afternoon when I could not get an appointment with a medical provider…read moretoday. I had not been able to take time away from work to be seen after a respiratory infection and wanted to make certain I did not need medicine for persistent coughing and possible long-term infection even though most of the symptoms had been reduced. Stopping by for a short visit is an easy way to prevent a really bad outcome, was my thinking. I was very wrong for swinging by this location. 1. During patient interview, I was not being listened to, instead they were trying to find anything they could possibly charge my insurance for. I told them my concerns, they were ignored for everything else under the sun. 2. They were completely incompetent. They tried to take my blood on my right arm, and after several attempts, when I told them that is incredibly painful stop, the first attempt ended. Then they attempted to tell me how to reposition myself, it made no sense. I asked the nurse to sit down and demonstrate, she could not. Then she moved a bunch of furniture around, and she couldn't figure out how to get to my left arm. I was then repositioned on the bed, then off the bed, and finally with my arm over the bed while sitting while I waited a truly uncomfortable long time for the nurse to find my vein(which has never been a problem before and is clearly visible!). I told her I wasnt comfortable with her continuing, and she told me she was going to take blood from the top of my hand. I told her I did not have confidence in her to continue at this time. I repeatedly mentioned I could drink water and come back tomorrow when I havent eaten, but I have no interest in continuing. 3. I was threatened with a report on file for refusing a doctor's treatment if I didn't allow them to do an EKG, which I was not on board for, when they hadn't tried to even listen to my heartbeat, and I wasn't concerned or requesting this to be done. Rather than have some note to my file, I let them try. The operative word is try. After a painfully long time it became apparent, they had no idea what they were doing, while I was laying there waiting for this hellish experience to end with the same incompetent nurse that was unable to take my blood. 4. I eventually had enough and told them I would sign the form, I am leaving. Signed the form with Patient has no confidence in the care provided. I was repeatedly challenged upon leaving. The whole experience was such a violation, at no point was health care being provided. They were trying to bill my insurance for everything they could. I am out the money for care, and my arm 12 hours later is still very sore from whatever debacle this was. I went in for a pretty basic preventative care at the tail end of being sick. I left feeling violated and dirty from the experience....and don't forget, my arm still hurts. I WOULD LOOK INTO THIS PLACE FOR HEALTH CARE FRAUD, AND AS A PATIENT RUN TO ANY OTHER PROVIDER, ANY OTHER AT ALL!!!!!

Staff are super friendly my doc was super awesome gave me 20 stitches and constantly cared if I was…read morein pain. This is the urgent care I always go to and will continue. Don't trust just bad reviews most people don't take time to write good ones. I recommend going here and early morning is a great time to go. Huge thanks to all the staff for helping me and being so nice!

This review is for the Pediatrics clinic only. I've never utilized any of the other services, so…read morethe non-pediatric side of things may be better. In short, not worth it. Find another pediatrician unless you have the patience of a saint, the arguing skills of an attorney, and time to waste hashing it out with these folks. Crazy. My daughter's pediatrician at this clinic is Dr. Rebecca Kim, who is a lovely and competent practitioner. However, I unfortunately cannot say the same thing about her staff, who are woefully incompetent, although they may be nice people. It's difficult to tell through the fog of rage that they induce. First they wouldn't see my daughter because her father (my husband, with whom we live- together) brought her to the appointment. When scheduling the appointment I specifically asked if it would be ok for him to bring the baby instead of me, as I would be working. No problem, they said. So he gets to the appointment aaaannnd....big problem. Apparently it wasn't fine, and they needed a permission slip for her father to bring her to the appointment. I wrote one for the next appointment, and requested that they put it in my daughter's chart. At the following appointment (babies have a LOT of doctor visits), the letter had mysteriously disappeared. I wrote a second letter, again requesting that they put it in her chart. In the meantime, my job switched insurance providers. Because the new insurance had not given the employees individual ID numbers during the processing period, they issued a form letter with the employer group ID number and a very clear explanation that while each employee and dependents (if family coverage) did not have an individual number, the letter could be used as proof of insurance with $xx as co-pay for the various types of appointments. Anticipating an issue (because there is ALWAYS an issue there), I had stapled out old provider's insurance card and an quick reference card with my employer's information and various insurance information so that they could see that not only were my husband and child covered, but also could match the employer names on each card. Apparently, that wasn't going to work for them. I had the front desk employee speak to my HR rep, and she (front office employee) was then asked to contact our insurance broker. After contacting the insurance broker and leaving a voicemail, she called me back and said that they would not be able to see my daughter through insurance, but could put it in the system as private pay. No thank you. We had to reschedule (don't know how long it may take to find a new pediatrician), and as always, I end my interaction with this clinic with a sense of frustration and anger. Although Dr. Kim is good, the aggravation of dealing with the office crazy is not enough to continue to use this clinic. Although we live in Lockhart, and this is the only pediatrician in town, we will go to someone in San Marcos or in Austin rather than deal with the foolishness at the Seton Lockhart clinic. What a waste.