Lack of urgency, customer service for their patients…read more We've been going here for over 40 years, and their service has gone down since Dr Romanek left. I needed them to call in an RSV vaccine prescription to HEB pharmacy - I called at 8 am and when I went to the pharmacy at 140 pm they still hadn't done it. I called Happy Health and they did it in 10 minutes. I am going to be transferring my primary care to Happy Health. As everyone there from the receptionist to the doctors treat their patients like important customers. I'd give them a zero if there was a star that low.

Brought my Dad here to get his check up. Everyone here is so nice and friendly. They take really…read moregood care of him and are very patient with. The take most all insurances the office staff is very friendly. This has been our family Dr and Lockhart since I can remember which goes back to 1975. Dr. Romanik was the first doctor here then his daughter Dr. Wheeler took over the practice over the years. I have come here. My whole family has come here and the quality of service has never changed. My dad loves everybody. Here takes care of him.

The phlebotomists here are VERY professional and take Thor work seriously! They are always very…read moregentle when they stick and even have food if you need it. They also abide by the two stick rule... I was a bit dehydrated and they went and got another phlebotomist. It's always nice to know you have caring people dealing with you!

Appointment made online. Quick and easy access. The phlebotomist was very professional and…read morepersonable. Quick in and out.

My appointment has been canceled three times with no explanation at the very last minute.read more

Went there for the first time today (5/4/26). People (all who were fasting) lined up before they…read moreeven opened, and when the doors did open, I found the process to be logical and organized. Sign in at the kiosk, sit down, go to the desk when your name is called. I had prepaid, so I handed Michele my paperwork. The phlebotomists moved quickly. When I was called, Michele, a woman of many talents, turned out to be a phlebotomist, too. I'm used to getting finger sticks for INR, but a venipuncture was required. I DIDN'T EVEN FEEL THE NEEDLE GO INTO MY VEIN, which Michele found on the first try! Usually, I'm like a pin cushion when others have drawn blood from me. SHE IS GREAT! Both she and her colleague were polite, kind, knowledgeable, and efficient. I HIGHLY recommend this lab! Thank you, Michele and Clinical Path. Lab in Bastrop, Texas!

Came here for the first time today. I made an appointment for 9am based on the other reviews I…read moreread. I got there with my 15 month old son and brought his stroller so he could sit in that while I got my blood drawn. Come to find the elevator was broken for the building and we had to use the stairs. Quick trip back to the car and we walked up the stairs. I checked in and told the front desk lady about the stroller and that I would have to hold him while I got my blood drawn and she said no worries. Upon being called, my sweet lady asked if my son would let another nurse hold him and I said sure! I got my blood drawn, didn't even feel it, and another nurse held my son and gave him stickers right next to us. 10/10 for everyone there!!! In my car by 9:07am

I made an appointment in advance this morning online. It was easy. The ladies up front were…read moreprofessional and helpful. I arrived 3 minutes late. One of the women behind the window informed me I needed to sign in using the kiosk and have a seat. I did that, shortly after I was called to the window for my ID and insurance card for copies to be made. Took a seat in the waiting area and within minutes I was told to take a seat in room two. The phlebotomist came in and took my labs. The process was quick and painless. I had a good experience.

Never enough staff. JAn/Jen is rude and unprofessional. Lines are long and overall staff is not…read morecustomer friendly. Very disappointing

DO NOT WASTE YOUR TIME OR MONEY!! They lost our paperwork. Then threw away my wife's blood. Then…read morecharged us wrong. All this after initially telling us that they didn't do the test we were asking for, despite what the website claimed. They did do the test claimed by the website, the employees literally didn't WANT to do it. When made to by the higher-ups the "phlebotomist" just tried to mis-charge us. And then threw our collected samples in the actual trash can.

good place made getting my blood drawn easy. the place was very clean and the lady there was very…read morenice.

I don't quite understand why there are so many really horrible and very positive reviews about this…read moreplace. I went in for a 7 AM lab test just one vial and it went perfectly. I walked in didn't have an appointment, entered my name and sat down. I then got up gave my lab orders and ID and within five minutes was in and out one quick stick found the thing immediately and had no trouble at all and was done within 20 minutes. Very efficient very friendly and very positive experience overall.

Today was a bad day. I arrived at 6:55am, waited outside til 7:20am. The lady that was supposed to…read moreopen at 7am, was 20 minutes late. We all get inside and write our names down on paper because their check in isn't working properly. The Second Lady that is working there arrives a few minutes later. Only 2 people running the place, and both were 20 minutes late. My name is called and they tell me to take my papers and go to room 3. Both ladies are rushing around trying to get everyone checked in and drivers licenses, and insurance etc. I mean, it was disorganized and didn't leave me feeling like I was going to be taken care of properly. Like they're just rushing us in and out. I had to fast for this blood work today. I hadn't eaten in 15 hours. The first lady can't find my vein. She tried both arms and just can't find anything. So the other lady comes in and finds a vein finally. But she's only wearing one glove. And just a bare left hand. Is that normal procedure? Or just in a hurry? we have successfully started to draw blood, but the vein goes dry after only 3 vials. I have 6 to fill. She pulls the needle out and goes for a vein on my hand. This isn't a pleasant placement, I can tell you that it brought tears to my eyes. Meanwhile, we're getting more blood out and the vial is filling. Then one of the empty vials falls to the floor. So she can't use it and now I'm 1 vial short. I needed 6 filled. I only have 5. So I'm not sure if the blood work that needed 6 vials is going to be accurate or complete with only 5 vials of blood. And for $315.00 I hope this is enough for my doctor. I'm left with some bruising. But that's normally for me. If I have to get blood work done again, I'm going to have to go some place else. Today was one bad thing after another. Late employees, and because they are late, they're rushing around and not being very careful. And a vial falling on the floor and not getting all 6 vials filled. I mean. That's unprofessional. And it cost me a lot of money. I can't come back here.

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.

Great quality primary care and amazing providers! The office offers many resources, services and…read morevaccines you can't find in a normal doctor's office. The staff is efficient and professional. Highly recommend!

Quick service and the lab technicians are very friendly. Very easy to schedule an appointment and…read moreeasy check-in.

They gave me the wrong test kit AND did not include all the right components, been on the phone 20…read moreminutes going in a circle and cannot reach a real human to get this corrected. They're also only open 630-330 with an hour break at lunch, so no good for working people.

In my opinion all they want is your insurance money. They don't care about you as a patient…read more Endless appointments and labs requested for one simple prescription.

I have been a patient with Dr. Kirtley since I was a child. Most of the time he will work you in…read morefor same day appointments. He listens and will work with you on a treatment that will work for you. His staff is awesome as well. Great customer service all around. Would recommend him to any one.